Important Notice for Applicants: At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation? If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at talent@bixal.com and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. Why Bixal? Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. Our values: - People-First: Emphasizing the importance of people in all aspects of work. - Collaboration and Transparency: Valuing teamwork and open communication. - Growth Mindset: Encouraging innovation and continuous improvement. - Creating Lasting Impact: Focusing on meaningful outcomes and positive change. About the role: The Training and Technical Assistance Specialist coordinates and delivers trauma-informed, evidence-based Training and Technical Assistance services under the National Human Trafficking Training and Technical Assistance Center. You will manage the day-to-day operations of T/TA delivery — from fielding requests from the field through consultant coordination, engagement execution, and follow-up — across general and specialized engagements, the SOAR to Health and Wellness National Training Program, and conference and convening support. You will work directly with NHTTAC consultants, including subject matter experts and individuals with lived experience, to ensure services are person-centered and responsive to the needs of health care, behavioral health, public health, social services, and child welfare professionals nationwide. You will take a human-centered approach to every engagement — understanding the context, needs, and capacity of each requesting organization — and use participant feedback and evaluation data to continuously improve how T/TA is designed and delivered. This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success. Compensation: The salary range for this role is $95,000 – $105,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate. Responsibilities: T/TA Delivery & Field Response - Manage the T/TA request intake process, including fielding requests from federal, state, tribal, and local agencies, social service providers, health care systems, and community organizations; ensuring acknowledgment and outreach within required timeframes; and maintaining the T/TA request log. - Coordinate the design and delivery of general T/TA engagements—including live sessions, webinars, listening sessions, podcasts, roundtables, peer learning communities, and other formats—ensuring each is tailored to audience needs and aligned with adult learning principles. - Support the development and delivery of specialized T/TA engagements that include comprehensive needs assessments, mutually agreed-upon goals, remote coaching, in-person training, and follow-up to strengthen individual, organizational, and community capabilities. - Provide public-facing customer support, responding to email and telephonic inquiries during standard business hours, and ensuring accessibility via telephone, TDD, and email. - When appropriate, redirect requests to other T/TA centers and coordinate with peer organizations to avoid duplication of effort. SOAR Program Support - Support delivery of SOAR Live virtual trainings, including logistics coordination, facilitator preparation, strategic outreach to ensure robust participation, and recording as requested by the government. - Assist with administration of SOAR Online modules on learning management platforms, including tracking user progress, troubleshooting issues, and supporting third-party LMS agreements. - Support SOAR for Organizations and SOAR for Communities specialized T/TA, coordinating consultant assignments and logistics for capacity-building engagements. Consultant Coordination & Event Logistics - Coordinate NHTTAC consultant participation across all T/TA engagements, including scheduling, travel arrangements, lodging, federal per diem, agreements, and timely reimbursement. - Support planning and logistics for national and regional conferences of 150–300 participants, including travel coordination for up to 75 individuals, venue and platform logistics, and on-site or virtual facilitation support. - Provide logistical and content support for virtual and in-person trainings, meetings, peer reviews, and other convenings. Materials Development & Outreach - Support the development of T/TA materials including microlearnings, toolkits, fact sheets, curricula, videos, workbooks, desk guides, and screening tools—ensuring alignment with adult learning principles, CLAS standards, and trauma-informed approaches. - Develop and implement marketing and outreach strategies to promote NHTTAC and SOAR T/TA services through social media, listservs, and other appropriate channels. - Develop and maintain content for the NHTTAC web-based public-facing contact page, and ensure queries are responded to within one business day. Organizational Contribution - Contribute to Bixal’s Transformation Services practice by sharing delivery insights, field trends, and lessons learned that inform how we design and deliver T/TA services across the federal portfolio. - Support business development by contributing practitioner-level expertise to proposals and capability narratives. Qualifications: - Bachelor’s degree or 7+ years of relevant experience, including delivering trainings - Experience in capacity building and community partnership. - Excellent problem-solving skills with ability to analyze situations, identify potential problems, and proactively recommend solutions. - Subject matter expertise in designing, implementing, and evaluating T/TA programs for frontline professionals. - Experience developing multidisciplinary T/TA that integrates social services, health care, behavioral health, and public health professionals to respond to the needs of impacted populations, including survivors of human trafficking. - Experience in facilitating high level meetings, trainings, and focus groups to explore topics and emerging issues with stakeholders. - Ability to provide public-facing customer support and respond to T/TA requests from the field in a timely fashion. - Experience providing logistical and content support for virtual and in-person trainings, meetings, and other convenings. - Experience in developing and implementing marketing and outreach strategies to promote T/TA services. - Ability to communicate effectively to technical and non-technical audiences. - Ability to multi-task and be responsive to evolving needs in a fast-paced environment. Nice to Have Skills and Experience: - Experience coordinating consultants/SMEs across multiple T/TA engagements. - Familiarity with federal T/TA models, including SOAR or similar programs. - Experience supporting large-scale conferences (150+ participants). - Experience working with individuals with lived experience in a professional setting. - Knowledge of CLAS standards and trauma-informed practices. How We Support Our Team: - Flex hours - 401K with matching incentive - Parental Leave - Medical/dental/vision benefits - Flex Spending Account - Company provided short-term disability and life insurance - Commuter benefits - Paid Time Off (PTO) - 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.