• Collect, analyze, and document business and functional requirements • Create and maintain project documentation: Vision, Scope, User Stories, Acceptance Criteria, Use Cases, and User Flows • Plan and oversee project execution in collaboration with designers, developers, and QA engineers • Define, maintain, and prioritize the product backlog • Lead client meetings, demos, retrospectives, and workshops • Communicate effectively with internal and external stakeholders • Ensure product delivery aligns with client business goals • Analyze results, gather feedback, and suggest improvements to enhance the product • Manage scope, time and budget

• Define and drive the long-term platform strategy aligned with company product and business objectives. • Establish a modular, scalable platform architecture that supports current and future products. • Ensure the platform supports interoperability, extensibility, and ecosystem growth. • Lead platform roadmaps across core services, APIs, integrations, and shared capabilities. • Own the strategy and development of foundational capabilities including: • Identity, authentication, and access management • Data platform and data services • API platform and developer tools • Integration frameworks and partner connectivity • Workflow and orchestration services • Eventing, messaging, and platform observability • Shared service components used across product lines • Lead the strategy for external integrations and platform partnerships. • Build scalable frameworks for payer, provider, and partner connectivity. • Enable secure, compliant data exchange across the healthcare ecosystem. • Develop an API and integration strategy that supports internal teams and third-party developers. • Establish platform design principles, architectural standards, and governance frameworks. • Ensure platform capabilities are reusable, secure, and compliant with healthcare regulations. • Partner with Engineering leadership to enforce scalability, reliability, and performance standards. • Partner with Engineering to ensure efficient platform delivery and developer experience. • Collaborate with Product leaders to enable product innovation through platform capabilities. • Work with Clinical, Compliance, and Security teams to ensure regulatory alignment and patient data protection. • Align platform investments with business priorities and growth opportunities. • Build and lead a high-performing platform product organization. • Develop product managers focused on platform services, APIs, data infrastructure, and integrations. • Create a culture of platform thinking, reuse, and technical excellence.

• Gain a deep understanding of the SmarterDx user and buyer market, with a focus on charge capture. • Engage with customers to understand their workflow needs, gather feedback, and identify opportunities for product improvements. • Define, track, and report on key success metrics to measure product performance and adoption. • Own the product development lifecycle for new features and lead cross-functional team of engineers, data scientists, and designers through execution. • Own day-to-day decision-making for the team to unblock technical contributors.

Role Description This is a fully remote position. We are seeking an experienced Product Owner to help drive clarity, focus, and execution across our Microsoft 365 product portfolio, including monitoring, reporting, governance, and adoption solutions. This role sits at the intersection of customers, engineering, support, and leadership, translating real-world customer problems into clear, actionable product requirements. This is a hands-on role for someone who enjoys working close to the product, customers, and engineering, and who thrives in an environment where ownership matters more than titles. Key Responsibilities - Product Ownership & Execution - Own and maintain the product backlog across the ENow suite of products - Write clear, concise Epics, Features, and User Stories with strong acceptance criteria - Ensure backlog is prioritized, groomed, and ready to support a 60-day development horizon - Partner with Engineering to estimate, scope, and sequence work - Act as a decision-maker on scope and trade-offs during development - Customer & Market Alignment - Gather input from customers, support, sales, and implementation to identify pain points and opportunities - Translate customer challenges into practical, high-value solutions - Validate requirements through customer conversations, support data, and usage insights - Help balance enterprise customer needs with scalable product design - Collaboration & Communication - Serve as a bridge between Engineering, Support, Sales, and Leadership - Participate in sprint planning, backlog refinement, demos, and retrospectives - Clearly communicate what is being built, why, and when - Support pre-sales and demo readiness by ensuring consistent functionality and data - Periodically deliver product demos and technical walkthroughs to prospects and partners - Support Sales by explaining product capabilities, use cases, and value propositions - Product Quality & Outcomes - Define success criteria for features - Ensure features align with security, compliance, and least-privileged access principles - Review beta deployments to validate that delivered functionality meets expectations - Continuously refine features based on feedback and real-world usage What Success Looks Like (First 6–12 Months) - Engineering consistently has a clear, prioritized backlog - Fewer requirement-driven reworks and mid-sprint changes - Improved alignment between customer needs and delivered features - More confident demos and sales conversations - Tangible improvements in customer outcomes (e.g. Better governance posture) Qualifications - 5+ years of experience as a Product Owner, Business Analyst, or similar role - Experience working with Agile / Scrum teams - Strong ability to write clear requirements and acceptance criteria - Comfortable working closely with developers and technical stakeholders - Experience in SaaS or enterprise software environments - Excellent communication and prioritization skills - Familiarity with Microsoft 365, Entra ID (Azure AD), Exchange, Teams, SharePoint, or Power Platform Preferred Qualifications - Experience with monitoring, security, governance, or analytics products - Understanding of enterprise IT environments and admin workflows - Experience in a small company or startup environment - Exposure to tools like Azure DevOps, Aha, Confluence, or similar Benefits - The salary range for this role is $140,000 - $150,000. - ENow offers a competitive total rewards package which includes base salary and a comprehensive benefits & perks package. - Exact compensation is determined based on a number of factors including experience, skill level, location, and qualifications which are assessed during the interview process. - Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. - This role offers a meaningful, performance-based variable component. A significant portion of total compensation (up to 25%) is tied to measurable outcomes. - High-impact position with direct influence on product direction and customer outcomes - Opportunity to help shape the future of M365 monitoring and governance - Close collaboration with leadership and engineering - Flexible environment where ownership and initiative matter - A team that values clarity, accountability, and practical execution