Role Description Guidance Consultants provide direct support to our client located remotely on behavioral, emotional health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support. - Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor. - Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery. - Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction. - Educate client about resources, eligibility, and services with a positive and professional approach. - Maintain complete and accurate documentation of cases within our proprietary database. - Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery. - Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations. - Other duties as assigned. Qualifications - Master's degree in Social Work, Counseling, or Psychology required. - Exceptional communication skills, with strong focus on customer service. - Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills. - Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization. - High-speed internet and a professional workspace that is free from distraction, disruption or outside noise. - Bilingual Spanish required. Benefits - Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more. - Starting rate is $19.23 per hour. The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. Company Description ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources and AbsenceResources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries.

• Provide telehealth therapy to the Medicaid population • Accrue clinical hours towards licensure • Engage in continuous education under expert supervision

• Provide telehealth therapy to the Medicaid population • Accrue clinical hours towards licensure • Engage in continuous education under expert supervision

• Oversee the clinical work of Associate Therapists • Provide supervision as they provide telehealth services to the Medicaid community • Accumulate the clinical hours required for their full licensure