About Children’s Minnesota Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Position Summary This CHN telephone triage nurse is responsible for triaging incoming calls from clients, assessing needs, giving appropriate clinical options and facilitating referral to primary providers, health care facilities and community resources. The nurse will also educate the caller when appropriate regarding immediate care, advice and preventative behaviors. * Current unrestricted RN license (Minnesota). * Ability to obtain unrestricted nursing licensure in other states. * Minimum 2 years of recent nursing experience. * Experience in an emergency or ambulatory care setting a plus. * A background in telephone triage is ideal-though not required. Knowledge/Skills/Abilities: 1. Required for completely satisfactory performance in this job is knowledge of nursing functions, basic anatomy and physiology, and age competency through all stages of growth & development. 2. The ability to demonstrate and perform generic and patient specific population critical competencies based on age and diagnosis. 3. Critical thinking and independent problem solving skills. 4. Positive interpersonal skills. 5. Strong interview and communication skills; including good written and non verbal communication. 6. The ability to utilize time and resources effectively. 7. Ability to delegate. 8. Proficient computer skills are essential. The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs. In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner. • Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status. • Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights. • Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process. • Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions. • Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement. • Provide after-hours and on-call support as needed through live chat or impromptu live support requests. • Handling customers with a consummately professional attitude. • Other tasks assigned by the CEO and Management.

• Build and maintain a business relationship with clients by providing prompt and accurate service • Provide client support and handle client communications effectively • Ensure that client requests are handled timely and accurately • Calling the client professionally regularly for feedback on our service • Pre-Sales Demo for prospective enquirers

Role Description If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoy interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? - Enjoy making outbound calls and reaching out to patients, members, and customers - Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments - Have a passion for helping patients make decisions that will enhance their healthcare experience - Make welcome calls and assist members and patients with benefits and insurance information - Outbound calls to conduct surveys - The best part, you will be making a difference in someone’s life! How to thrive when working at home: - Safety - Choose a consistent work area/office - Make your area physically safe - Stay organized - Personalize your desk! - Security - Privacy matters - Keep it quiet - remember, we are dealing with patients! - Protect your computer - Support - Communicate - We coach and focus on your performance - Quality matters - Success - Get ready for work! - Prepare yourself mentally - Use your resources - On your break, get outside once in a while Qualifications - High School Diploma or General Education Degree (GED) required - this will be verified during background check - Strong computer experience (data entry, screen navigation, keyboarding) - Experience with Microsoft Outlook (email) and Word - Excellent customer service skills - Ability to adhere to daily schedules and duties - Excellent oral and written communication skills - Excellent demonstration of caring and compassion - Able to provide 2 monitors at least 22 inches with HDMI and Display ports Requirements - Completion of assessments may be required before an applicant can move forward. - Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Benefits - Wage for the Healthcare Customer Service Rep is $15.00 per hour. - Comprehensive benefits package that includes health, dental, and vision insurance - 401(k) plan with company match - Paid time off (PTO) and holidays - Flexible spending accounts (FSAs) - Employee wellness programs - Career development opportunities Company Description For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.