Manatal

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner. • Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status. • Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights. • Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process. • Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions. • Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement. • Provide after-hours and on-call support as needed through live chat or impromptu live support requests. • Handling customers with a consummately professional attitude. • Other tasks assigned by the CEO and Management.