• GDIT has an opportunity for a Maximo Red Hat OpenShift Administrator to support the modernization and sustainment of a large portfolio of enterprise business solutions used by the National Aeronautics and Space Administration (NASA). • The position supports a new program, the NASA Consolidated Applications and Platform Services (NCAPS) which consolidates enterprise-wide applications and platform services across the Agency and supports the Office of the Chief Information Officer (OCIO) Application Division transformation into the Application and Platform Service (APS) Line with agile based service delivery and IT Infrastructure Library (ITIL) based service management practices.

• Own the configuration, optimization, and strategic enhancement of our HubSpot CRM and Marketing Hub platforms • Design and build sophisticated multi-step automation workflows for customer onboarding, retention, and renewal processes • Build renewal of cohort automations based on subscription dates, package configurations, and discount structures • Perform large-scale subscription calculations including discounts, upsells, downsells, and pricing structures • Design and implement HubSpot-Intercom integrations for CSS onboarding data consolidation and tag synchronization

• Handle the day-to-day administration, configuration, and continuous improvement of the NetSuite ERP platform • Serve as an administrator and subject matter expert for NetSuite ERP • Configure and maintain NetSuite modules supporting financials, order management, billing, revenue recognition, and reporting • Partner with business stakeholders to understand business needs and translate them into NetSuite configurations and enhancements • Manage NetSuite enhancements, releases, and configuration changes, ensuring proper testing, documentation, and deployment

• Own the end‑to‑end logistics of workshop scheduling and program organization. • Manage participant invitations, pre‑work materials, and all related communications. • Set up program sites and graphics using internal SharePoint and Learning Request Management Systems (LRM). • Maintain accurate records in our coaching platform and learning databases. • Confirm registrations, track cancellations, and ensure attendance data is up to date. • Coordinate with customers to secure internal trainers and technical resources. • Respond to learner inquiries, manage escalations, and uphold SLAs and KPIs. • Arrange venues, hotels, trainers, materials, catering, and equipment as needed. • Monitor enrolments, ensure minimum delegate numbers, and escalate low participation. • Prepare service request documents, visa letters, and other administrative materials. • Support the distribution and reporting of learner evaluations and post‑class analysis. • Produce essential reports and maintain accurate learning records. • Coordinate virtual classroom setup with internal and external stakeholders. • Create and distribute MS Teams, Zoom, or WebEx links for learners, trainers, and facilitators.