• Own the configuration, optimization, and strategic enhancement of our HubSpot CRM and Marketing Hub platforms • Design and build sophisticated multi-step automation workflows for customer onboarding, retention, and renewal processes • Build renewal of cohort automations based on subscription dates, package configurations, and discount structures • Perform large-scale subscription calculations including discounts, upsells, downsells, and pricing structures • Design and implement HubSpot-Intercom integrations for CSS onboarding data consolidation and tag synchronization

• Handle the day-to-day administration, configuration, and continuous improvement of the NetSuite ERP platform • Serve as an administrator and subject matter expert for NetSuite ERP • Configure and maintain NetSuite modules supporting financials, order management, billing, revenue recognition, and reporting • Partner with business stakeholders to understand business needs and translate them into NetSuite configurations and enhancements • Manage NetSuite enhancements, releases, and configuration changes, ensuring proper testing, documentation, and deployment

• Own the end‑to‑end logistics of workshop scheduling and program organization. • Manage participant invitations, pre‑work materials, and all related communications. • Set up program sites and graphics using internal SharePoint and Learning Request Management Systems (LRM). • Maintain accurate records in our coaching platform and learning databases. • Confirm registrations, track cancellations, and ensure attendance data is up to date. • Coordinate with customers to secure internal trainers and technical resources. • Respond to learner inquiries, manage escalations, and uphold SLAs and KPIs. • Arrange venues, hotels, trainers, materials, catering, and equipment as needed. • Monitor enrolments, ensure minimum delegate numbers, and escalate low participation. • Prepare service request documents, visa letters, and other administrative materials. • Support the distribution and reporting of learner evaluations and post‑class analysis. • Produce essential reports and maintain accurate learning records. • Coordinate virtual classroom setup with internal and external stakeholders. • Create and distribute MS Teams, Zoom, or WebEx links for learners, trainers, and facilitators.

• Keep core M365 services (Exchange, Teams, SharePoint, OneDrive) and Windows systems operating smoothly through accurate day-to-day administration. • Ensure users have the right access at the right time by executing identity, licensing, and access changes with precision. • Support the organization’s security posture by applying approved configurations, monitoring alerts, and escalating potential risks quickly. • Maintain standardized, compliant endpoints using Intune and Autopilot so devices are secure and ready for users. • Strengthen operational maturity by monitoring system health, running approved automation, and keeping documentation current. • Your work reduces incidents, shortens resolution times, and creates trust in IT systems across the business.