• Investigate and resolve technical solution tickets from Customer Support/Customer Success/Sales and other customer-facing teams on a daily basis, taking full ownership from diagnosis to resolution. • Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication. • Provide clear, technically accurate explanations to customers and internal teams when required. • Identify recurring issues and propose improvements, fixes, or process changes. • Collaborate with Product and Engineering teams through reporting bugs and follow up to resolution. • Support and maintain third-party integrations as part of the broader technical solution landscape. • Contribute to internal documentation and Knowledge Base articles and stay up to date with product teams and their releases. • Be a team player with a collaborative mindset to drive team-level and company-level KRs to delivery

Role Description We are seeking an experienced Functional Architect (FA3) to design and deliver enterprise-level AI-driven solutions. This role focuses on building and implementing scalable solutions using Copilot Studio, Azure AI, Power Platform, M365, and Gemini, while collaborating across technical and business teams. - Lead end-to-end delivery of AI solutions across enterprise platforms - Design, develop, and implement solutions using Copilot Studio, Azure AI, Power Platform, M365, and Gemini - Collaborate with Enterprise Architecture, data teams, and business stakeholders - Define technical architecture, design documents, and implementation strategies - Ensure integration of multiple products and services to meet business needs - Oversee Tier 3 application support, upgrades, and patch management - Identify and manage risks, mitigation strategies, and control activities - Provide technical guidance to leadership and stakeholders - Support testing, deployment, and ongoing system improvements Qualifications - 5+ years of experience in AI solutions with Copilot Studio, Azure AI, Power Platform, M365, and Gemini - Strong experience with Enterprise Architecture and Application Architecture - Experience managing application support (Tier 3), upgrades, and patches - Proven ability in risk assessment, mitigation, and governance - Strong technical advisory and stakeholder communication skills Requirements - Primary Skills: Copilot Studio, Azure AI, Power Platform, Microsoft 365 (M365), Gemini, Enterprise Architecture, Application Architecture, AI Solutions, Risk Management Company Description

• Define and evolve Solvd’s Microsoft cloud and data architecture vision, reference models, and reusable patterns • Shape go-to-market offerings for Microsoft Fabric and Azure data platform modernization (lakehouse, warehousing, analytics, governance) • Stay current with platform evolution and incorporate it into internal standards and solution design (Fabric, OneLake, Data Factory, Power BI, and related capabilities) • Build and lead a global team of senior Azure and Microsoft Fabric solution architects • Establish architectural governance, design standards, review processes, and reusable solution blueprints • Ensure solutions align with the Azure Well-Architected Framework and Cloud Adoption Framework principles • Partner across cloud, data, security, and DevOps practices to ensure consistency and delivery excellence • Partner with Sales/BD and delivery leadership on solutioning, POCs, RFP responses, and architecture reviews for strategic deals • Present architectures and modernization roadmaps to technical and executive audiences, influencing customer decision-making • Define technical strategy, TCO, risks, delivery approach, and phased transformation plans for proposals • Provide oversight and mentorship for delivery engagements involving Azure + Fabric data platforms (ingestion, transformation, storage, analytics, visualization) • Review or lead architecture designs that incorporate Fabric lakehouses/warehouses, pipelines, governance, and analytics patterns • Ensure architectural quality across performance, security, automation, cost optimization, reliability, and SRE-aligned practices • Build team capability models and career paths within the Microsoft architecture practice • Drive knowledge sharing, internal training, and certification attainment (e.g., Azure Solutions Architect Expert, Azure Data Engineer/Architect, Fabric credentials) • Mentor architects and senior engineers, raising the bar for technical leadership and client advisory

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Software Engineering Job Qualifications: Skills: Effective Written Communication, Information Technology (IT) Solutions, IT Systems Management, Oral Communications, Solutions ManagementCertifications: NoneExperience: 10 + years of related experienceUS Citizenship Required: No Job Description: Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we’re building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families. This role is for the technical lead of a large digitization contract software platform that performs tracking, reporting and analytics of source material and its delivery to VA systems of record. This involves understanding and delivering technical solutions that evolve with the VA mission. The primary responsibility of the tech lead is to understand the program processes and technical implementation while working with the development team to maintain priorities and vision of our software implementation. In addition, the role requires direct interaction with our government stakeholders and GDIT partners to discuss and address challenges and grow our platform with changing needs and contract growth. Responsibilities: - Demonstrates strong verbal and written communication skills, with ability to communicate effectively with Veterans and members of the Military community - Evaluates the effectiveness of new proposed technologies - Solution technical implementations and guide the implementation - Develop data-driven solutions for difficult business challenges - Maintains close alignment with the Program Manager through routine communication, status updates, and solutioning support - Engages with Government Customer as a trusted advisor, communicating in an understandable way to a group of stakeholders with varying technical backgrounds - Leads team of dedicated technical resources in execution of contract requirements - Collaborating with multiple teams and team types to ensure communication and direction is clear - Working closely with business analysts to understand the needs of the mission - Utilizing professional judgement, critical thinking skills and research to improve processes and resolve issues affecting program performance Required Skills: - Bachelor’s Degree in computer science, engineering, or a related scientific or technical discipline with at least 12+ years of experience - Must have 4+ years of experience leading technical efforts - Must have 2+ years of solution architecture - Understanding and experience with Agile & Lean principles & methodologies for incremental development and deployment - Must demonstrate critical thinking skills to resolve operational issues and identify risks and mitigation - Must have outstanding written and verbal communication skills with the ability to present business leaders - Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting Desired Skills: - Strong knowledge of AI and Agentic AI The likely salary range for this position is $170,144 - $218,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans