Jackson Hewitt is a full-service tax services company with a mission to transform the way its customers engage with their personal finances. Headquartered in Je
Contact Center Representative – Afternoons and Weekends
Location
United States
Posted
92 days ago
Salary
0
Seniority
Junior
Job Description
Contact Center Representative – Afternoons and Weekends
Jackson Hewitt
• Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services. • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. • Present a professional, courteous, and confident demeanor via verbal and/or written communications. • Take ownership in assisting, researching, resolving, or escalating customer issues. • Respond to customer queries in a timely and accurate way, via phone, email, or chat. • Diligently and accurately document customer records and cases. • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. • Make sales or recommendations for products or services that may better suit client needs. • Utilize software, databases, scripts, and tools appropriately. • Use multiple tools, knowledge base, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Job Requirements
- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
Benefits
- Health insurance
- Flexible scheduling
- Free tax training
- Continuing education opportunities
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