Role Description Serve as the first point of contact for individuals and families seeking care at PRC and AWA. This role blends customer service, sales, and behavioral health—requiring empathy, efficiency, and strong communication in high-volume, fast-paced environments. - Handle inbound calls, emails, and inquiries as the first point of contact - Manage 60–80 calls/day with professionalism and efficiency - Guide clients and families through admissions conversations - Navigate crisis and emotionally sensitive situations - Coordinate next steps (assessments, tours, admissions) - Document all activity in CRM/EMR systems - Collaborate with clinical and operations teams Qualifications - 2+ years in admissions, client care, call center, or sales (required) - 1+ year in behavioral health or healthcare (required) - Ability to manage high-volume calls (60–80/day) - Strong customer service + sales skills (guiding conversations, handling objections) - Calm and effective in crisis or emotionally charged situations - Tech-savvy (CRM/EMR, Microsoft Office) - High responsiveness, follow-through, and accountability Preferred - Spanish-speaking - Behavioral health or local market familiarity - Interest in growth within admissions/outreach Company Description - PRC provides individualized substance use treatment for adults. - AWA supports adolescents and families through PHP/IOP mental health care. - We meet people where they are—and help them move forward.

• Generate qualified customer leads following our B.A.N.T criteria through cold calling • Make appointments with key decision-makers for follow-up meetings • Keep up-to-date knowledge of the specific industry and product solutions relating to the IT industry so as to be able to communicate, convince and assist customers • Accurately updating account/lead information via our internal CRM platform • Achieve monthly Key Performance Indicators (KPI) set • Perform occasional ad-hoc duties assigned by the Team Leader

• Generate qualified customer leads following our B.A.N.T criteria through cold calling • Make appointments with key decision-makers for follow-up meetings • Keep up-to-date knowledge of the specific industry and product solutions relating to the IT industry so as to be able to communicate, convince and assist customers • Accurately updating account/lead information via our internal CRM platform • Achieve monthly Key Performance Indicators (KPI) set • Perform occasional ad-hoc duties assigned by the Team Leader

Role Description AO Globe Life is seeking motivated professionals to help families nationwide access essential supplemental benefit programs — all from home. This mission-driven, remote-first opportunity is designed for individuals who value meaningful work, structured professional growth, and long-term income potential. Whether you are launching your career or pursuing a new direction, this role provides the flexibility, support, and advancement opportunities to build stability while making a real impact. - Conduct virtual consultations with clients via Zoom - Guide individuals and families through available benefit options with clarity and professionalism - Support clients throughout the enrollment process - Maintain accurate digital documentation and manage follow-up communication - Deliver exceptional client service and build long-term relationships - Participate in ongoing mentorship, training, and team development Qualifications - Strong communicators with a client-first mindset - Organized, independent professionals who manage their time effectively - Individuals comfortable using Zoom and digital platforms - Backgrounds in customer service, consulting, hospitality, or advisory roles (preferred, not required) - Growth-oriented professionals who value coaching and mentorship Requirements - Authorized to work in the United States - Windows-based laptop or PC with a working webcam - Reliable high-speed internet connection Benefits - 100% remote position available to U.S.-based candidates - Flexible scheduling to support work–life balance - Inbound client interest — no cold outreach - Weekly pay via direct deposit - Renewal-based income growth opportunities - Comprehensive training and continuous development support - Clear advancement pathways into leadership roles - Collaborative, service-focused team culture Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, veterans’ organizations, and associations to provide supplemental benefits that protect working-class families nationwide. As a remote-first organization, we are committed to service, integrity, and empowering our team members to build meaningful, flexible careers.