Role Description AO Globe Life is seeking motivated professionals to help families nationwide access essential supplemental benefit programs — all from home. This mission-driven, remote-first opportunity is designed for individuals who value meaningful work, structured professional growth, and long-term income potential. Whether you are launching your career or pursuing a new direction, this role provides the flexibility, support, and advancement opportunities to build stability while making a real impact. - Conduct virtual consultations with clients via Zoom - Guide individuals and families through available benefit options with clarity and professionalism - Support clients throughout the enrollment process - Maintain accurate digital documentation and manage follow-up communication - Deliver exceptional client service and build long-term relationships - Participate in ongoing mentorship, training, and team development Qualifications - Strong communicators with a client-first mindset - Organized, independent professionals who manage their time effectively - Individuals comfortable using Zoom and digital platforms - Backgrounds in customer service, consulting, hospitality, or advisory roles (preferred, not required) - Growth-oriented professionals who value coaching and mentorship Requirements - Authorized to work in the United States - Windows-based laptop or PC with a working webcam - Reliable high-speed internet connection Benefits - 100% remote position available to U.S.-based candidates - Flexible scheduling to support work–life balance - Inbound client interest — no cold outreach - Weekly pay via direct deposit - Renewal-based income growth opportunities - Comprehensive training and continuous development support - Clear advancement pathways into leadership roles - Collaborative, service-focused team culture Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, veterans’ organizations, and associations to provide supplemental benefits that protect working-class families nationwide. As a remote-first organization, we are committed to service, integrity, and empowering our team members to build meaningful, flexible careers.

Role Description AO Globe Life is seeking motivated professionals to support families and individuals nationwide in accessing essential supplemental benefit programs—all from home. This mission-driven, remote-first opportunity offers meaningful work, structured professional development, and long-term growth potential. Whether you are beginning your career or pursuing a new direction, this role provides the flexibility and support needed to build income stability while making a measurable impact. - Conduct virtual consultations with clients via Zoom - Assess client needs and present appropriate benefit options with clarity and professionalism - Guide clients through the enrollment process - Maintain accurate digital records and manage follow-up communication - Deliver high-quality, client-centered service - Participate in ongoing training, mentorship, and team collaboration Qualifications - Strong communicators with a client-first mindset - Organized, self-motivated professionals who work well independently - Individuals comfortable using Zoom and digital platforms - Backgrounds in customer service, consulting, hospitality, or advisory roles (preferred, not required) - Growth-oriented individuals who value mentorship and professional development Requirements - Authorized to work in the United States - Windows-based laptop or PC with a working webcam - Reliable high-speed internet connection Benefits - 100% remote position available to U.S.-based candidates - Flexible scheduling to support work–life balance - Inbound client interest — no cold outreach - Weekly performance-based pay - Renewal-based income growth opportunities - Comprehensive training and continuous development support - Clear advancement pathways into leadership roles - Collaborative, service-focused team culture Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, veterans’ organizations, and associations to provide supplemental benefits that protect working-class families nationwide. As a remote-first organization, we are committed to service, integrity, and empowering our team members to build meaningful, flexible careers. If you’re ready to build a career that blends purpose, flexibility, and long-term opportunity, apply today.

Job Description Support Operations focuses on processes and teams including: general office administration and clerical support; reception/telephone/switchboard; mailroom & filing support. High School diploma or GED, at least 2 years of related experienceCertificates and Licenses: None required. Residency Requirements: Missouri The Enrollment Coordinator / Document Processor plays a vital role within our remote call/contact center team, focusing on the efficient handling of student enrollment documentation. Key responsibilities include downloading, uploading, reviewing, and approving or rejecting student documents for enrollment. This position is responsible for processing enrollment applications, managing student records, and maintaining accurate and compliant student files. The role requires strong technical proficiency in our systems, strict adherence to state and school compliance standards, and the ability to consistently meet performance goals. Success in this position depends on managing high workloads with professionalism, accuracy, and efficiency. This is an excellent opportunity to contribute to our mission of helping families access quality education while being part of a dynamic and collaborative team environment. K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. KEY RESPONSIBILITIES - Document Management: Review, process, and maintain enrollment applications and student files with accuracy and adherence to compliance standards. Enter and organize enrollment documents, such as transcripts, birth certificates, proof of residency, and immunization records, into the student records system. - Document Processing: Verify and maintain information related to prospective and current student accounts, activities, and enrollments. Follow established guidelines for document processing, including quality, productivity, and attendance expectations. Ensure all incoming enrollment documents meet school and state compliance requirements. - System Proficiency: Use technical systems effectively to manage documentation and enrollment tasks. Maintain secure access to sensitive student records, including special education documents, ensuring confidentiality. - Customer Support: Provide assistance across various communication channels, including phone, chat, email, and SMS, as needed, to support families and staff. - Workload Adaptability: Adjust to varying workloads and departmental needs, assisting with diverse inquiries and tasks based on demand. Collaborate with school staff and other departments to review and process student records efficiently. This role requires a high level of organization, adaptability, and commitment to delivering quality results in a fast-paced environment. Essential Functions: - System Proficiency and Multi-Tasking: Efficiently navigate and switch between multiple systems while assisting families. Assist families via a chat function to help answer and address document related inquiries. - Prioritization and Results-Driven Performance: Effectively manage competing priorities to meet role-specific Key Performance Indicators (KPIs) consistently. - Problem-Solving and School Support: Demonstrate excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies. Escalate incoming and outgoing student record requests to Escalation Team. - Data Management: Accurately record document-related or chat-related data in the Salesforce CRM tool within designated timeframes. - Policy Compliance: Adhere to corporate and departmental policies regarding attendance, schedule adherence, conduct, and data security, ensuring the protection of family and student information. - Remote Work and Flexibility: Thrive in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule. Employees are expected to be fully present and give full attention to their work while on the clock. Flexibility is essential, as shifts may change based on business needs, meaning hour requirements could drop down to 20 hours a week during non-peak season. Required Qualifications: - High School Diploma / GED and relevant work experience, OR - Minimum of 2 years’ experience in a similar call center role - Ability to clear required background check. DESIRED QUALIFICATIONS: - Previous experience with Stride/K12 - Salesforce Experience - Previous customer service work - Perform sedentary work involving typing, listening, speaking, extensive reading, and repetitive motions. - Maintain a distraction-free, professional home office during work hours. - Participate in virtual training sessions via webcam. - Own or have daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps. - Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and web-based systems. - Strong attention to detail and accuracy. - Effective written communication skills, particularly for documenting approvals or rejections. - Ability to review, interpret, and apply compliance guidelines consistently. - Adaptability to feedback and guidance from Quality Assurance and management. - Prioritize and manage tasks effectively to meet deadlines and achieve results. - Work independently as well as collaboratively in a team environment. - Ability to own and execute projects with minimal supervision. System Requirements: - Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible. - Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider. - Ethernet connection is preferred. Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - This position is virtual and open to residents in Missouri The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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