• Communicate daily with project managers across multiple office locations • Prepare, review, and process high-volume, complex invoices independently • Ensure compliance with client invoicing requirements and company policies • Submit invoices through various client invoicing portals • Manage multiple billing assignments with shifting priorities and deadlines • Analyze and verify cost data for billing accuracy • Create and maintain billing schedules based on contract terms • Perform account reconciliations and resolve discrepancies • Support internal and external audits with documentation and explanations • Organize and maintain billing files and related communications

• Understand the entire dental revenue cycle, ensuring timely and accurate posting of insurance payments • Provide extensive knowledge of laws and regulations of dental coding and posting • Apply necessary and required adjustments taken on insurance payments • Efficient knowledge and implementation of Coordination of Benefits • Prepare and submit clean claims to insurance companies on a daily basis, minimizing any timely filing denials • Investigate and accurately resolve claim rejections promptly, reducing insurance aging reports numbers and simultaneously increasing insurance collections • Knowledge in proper account receivables, notation, and queueing of patient statements • Utilize HIPAA guidelines at all times • Collaborate effectively with internal teams, external partners, and clients

• Perform day-to-day encounter coding for services, procedures, diagnoses, and treatments. • Verify that all assigned codes (ICD, CPT, and HCPC) are compatible, appropriate, and accurate for billing. • Audit clinical notes for supporting documentation and code to the highest specificity. • Use medical terminology to confirm clinical documentation supports the reported diagnoses. • Conduct coding corrections. • Prepare and submit claims for payment. • Correct and resubmit rejected claims. • Maintain Accounts Receivable (A/R) for revenue cycle management. • Serve as the subject matter expert on firsthand's billing systems, including the Electronic Health Record (EHR) and Clearinghouses. • Advise on and implement ongoing process improvements related to coding and billing. • Develop and update procedures manuals to ensure correct coding standards and minimize fraud/abuse risk (e.g., revising the master CPT list). • Educate firsthand Advanced Practice Nurses (APNs), Nurse Practitioners (NPs), and other team members on proper code selection, documentation, procedures, and requirements. • Provide technical guidance to clinical staff in resolving coding issues, such as incomplete or ambiguous documentation.

• Process supplier invoices to facilitate customer billing. • Review supplier invoices for discrepancies when matched with associated orders in our system. • Research and address discrepancies, such as pricing differences or extra charges, by contacting sales representatives, service teams, or suppliers for resolution to ensure alignment between purchase orders and invoices. • Properly address orders/invoices that require billing outside of standard processes. • Maintain and modify orders as needed, including adjustments to price, quantity, commissions, etc. • Create Proforma invoices to prebill customers for orders that are not yet completed. • Compile consolidated invoices and associated reports for customers requiring monthly/weekly billing. • Create billing-only orders as needed. • Receive and review inquiries related to past or future billings and respond in a timely manner. • Monitor inquiries in shared email inboxes and address them as necessary.