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Rightworks—the only cloud services provider purpose-built for accounting firms and professionals.
Client Success Manager
Location
Alaska + 2 moreAll locations: Alaska | California | Hawaii
Posted
123 days ago
Salary
$65K - $70K / year
Seniority
Senior
Job Description
Client Success Manager
Rightworks
• Have regular contact and routine calls with cloud administrators and/or partners for an average of forty accounting firms • Ensure the OneSpace Firm Premier experience is stable and consistent for their firms • Communicate and work jointly with Rightworks internal teams to deliver resolutions to clients • Walk clients through software, office, and staff changes • Advise best practice for using and engaging with the Rightworks OneSpace Firm Premier product • Additional tasks required to ensure the client has a positive experience
Job Requirements
- 4-6+ years of account management experience in the IT industry or related experience
- Bachelor’s degree in business management or equivalent
- Excellent communication, time management, decision making, presentation, and organization skills
- Ability and desire to learn Rightworks processes and technologies
- Knowledge of the accounting industry, as it relates to the services and products offered by Rightworks is desired
- Understanding of various technologies such as Citrix, Microsoft, Dell, Network Monitoring systems, etc.
- Proactive – take initiative to resolve issues and communicate with the client
- Reliable – follow through, do what you say you will do
- Over Achiever – go over and beyond what the client expects
- Adaptable - balance moving priorities, projects, clients and technology
- Conflict resolution - ability to handle difficult situations and client frustration while maintaining composure
Benefits
- company-paid short and long-term disability insurance
- life insurance
- generous 401K match
- affordable medical, dental, vision coverage
- generous PTO bank
- numerous paid holidays
- volunteer paid time off
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