The Representative I, Environmental Solutions supports a designated sales territory to collaborate with assigned Environmental Services Account Executive(s) in achieving individual and area sales targets. This role manages a moderately complex book of business and serves as the primary point of contact for assigned accounts. The representative contributes to sales growth by applying technical expertise, delivering responsive customer service, and fostering strong client relationships. Essential Duties and Responsibilities •Acts as the primary escalation contact for client service and vendor concerns. Provide effective resolution to high level service problems. •Supports assigned Environmental Services Account Executive(s) to achieve or exceed budgeted revenue growth goals. •Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence. (Estimated Contract Value Under $100,000) •Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms for both WM Hazardous Facilities and Vendor Facilities. •Effectively utilize, coordinate, and cultivate relationships with internal and external customers to identify new waste stream opportunities. Interacts and works cohesively with the other Industrial and SMB sales team members. •Work with Area Billing teams, Centralized Setup, and ESP Billing ISCs to ensure customer setups are completed accurately and teams have appropriate information to provide an accurate invoice to the customer. •Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings. •Assist in obtaining/adding new vendors that may support and provide competitive service in specific areas or key business lines. •Work with Area Accounting teams to ensure accurate accrual and forecasting reporting. Routes leads to other boundary sales partners as appropriate using WM sales management tools. •Conducts effective probing of inbound customer inquiries to gather relevant information and to identify the most ideal industrial or environmental solution for the customer. •Assists account managers with receivables and collections issues. •Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators. •Perform special projects and other duties as assigned by supervisor. Acts as the primary escalation contact for client service and vendor concerns. Provide effective resolution to high level service problems. Experience 3 years of relevant work experience with a minimum of three years of progressive experience working in the industrial, hazardous, or related waste industry (in addition to education requirement.) Must live and work in the US. Knowledge, Skills and Abilities •This job has no supervisory duties but may occasionally act as a team lead. •Knowledge of special and hazardous waste requirements and DOT regulations are required. •Excellent oral and written skills required. •Must be self-motivated and possess excellent organization skills. •Building Customer Loyalty: Consistently enhances customer loyalty by boosting confidence, clarifying needs, involving customers in solutions, owning issues, and delivering results that meet or exceed expectations. •Managing Work: Effectively manages workload by prioritizing tasks, coordinating schedules to minimize conflicts, leveraging available resources, and maintaining focus to ensure timely and accurate execution. •Adaptability: Demonstrates adaptability by understanding the impact of change, approaching transitions with a positive mindset, and adjusting behaviors and strategies to meet evolving demands. •Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals. •RCRA Compliance •DOT Compliance •OSHA 24-Hour HAZOPER V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday. The expected base pay range for this position across the U.S. is $70,00-80,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay. This position will also qualify for quarterly commission. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.” ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Overview What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Job Summary Working under general supervision of the Manager Sales, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Dedicated Sales Support Representative is assigned to one or more Executive, Senior Executive or Presidential Account Managers to assist in fulfilling orders and resolving customer issues on assigned accounts. The Dedicated Sales Support Representative acts as a resource for the day to day transactions, to allow the Account Manager time to prospect and look for opportunity to network through their existing accounts to expand business. The Dedicated Sales Support Representative minimizes problem order situations by proactively following up on open order processing and customer service issues for resolution. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities Primary Job Duties - Handles all aspects of preparation for orders to be placed. - Serves customers at the highest level in order to assist in closing any potential sales. - Provides support to Account Manager and customers during the order fulfillment process and in servicing the new account or the additional business for an existing account, helping to ensure account retention and growth. - Handles incoming calls and assists on calls when needed. - Order processing - Follows up as needed on order to ensure satisfactory delivery. - Troubleshoots problems with accounts, stock, credit issues, and shipping issues and open/backlogged orders. - Performs all other duties or special projects as assigned. Min USD $18.75/Hr. Max USD $22.60/Hr. Qualifications Required Competencies - Basic Microsoft Office. - Working knowledge of Microsoft Office Suite with ability to utilize email, create a document or simple spreadsheet - Effective written and verbal communication skills with ability to send correspondence via email and to make and receive telephone calls - Customer oriented with ability to listen and anticipate needs of the customer in order to provide excellent service - Possess interpersonal skills to develop relationships with internal/external customers and business partners - Analytical with the ability to identify issues and escalate to appropriate resources - Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company - Ability to work both independently and in a team environment. - Adaptable with ability to switch tasks based on shifting priorities - Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy - Organized state of mind with ability to document activities, anticipate problems, plan schedules Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".

• Lead, coach, and develop a growing team of AEs, with a focus on pipeline generation and early-stage deal execution • Drive disciplined funnel management, including forecasting, deal reviews, and conversion metrics • Partner with Sales Leadership to align top-of-funnel motion with broader GTM strategy • Implement and improve coaching systems—real-time call feedback, rep development plans, and performance reviews • Support in-field sales motion through shadowing, on-the-spot feedback, and AE enablement—without taking over the deal • Identify and escalate underperformance early, managing PIPs where needed and enabling rep growth • Contribute to sales hiring and onboarding strategy, bringing a coach-first mindset to talent development

• Outbound and partner acquisition • Lead qualification, discovery, value story, and deal strategy • Coordination of demos (in-depth technical questions handled with the founder) • Preparation of quotations, negotiations, and closing • Handoff to the founder for onboarding, implementation, and ongoing support • Presence at relevant conferences and industry associations