This is a fantastic opportunity to work from the comfort of your own home! We are excited to offer a fully remote position with a reputable and thriving company. Currently, we are recruiting in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO, OK. The annual salary for this position is $60,000 Please apply to only one location only per role. As a fully remote company, we post to multiple locations. Applying for more than one location could result in receiving multiple communications around a position. Are you thrilled by the idea of assisting entrepreneurs nationwide in achieving their dreams of launching their own businesses? For more than 23 years, Guidant Financial has been committed to empowering entrepreneurs and enhancing the growth of small businesses.. So far, we have distributed an impressive $5 billion in funding, supporting the launch of over 30,000 businesses and generating nearly 100,000 jobs that enrich the economy. We aim to inspire and empower you just as we do for the entrepreneurs we assist, allowing you to make a meaningful impact on their success and your own career path. At Guidant, we believe in empowering our employees to make a genuine difference for our clients and their own professional paths. Our commitment to ownership is reflected in our daily work through accountability, innovative problem-solving, and diligent follow-through. We are on an exciting journey towards becoming an ESOP company, further solidifying our dedication to shared accountability and long-term prosperity. Our Values Adaptability: Embracing change is your superpower. You are always ready to seize opportunities to adapt and inspire others along the way. Connection: Building meaningful connections is at the core of what you do. Elevating others is your way of growing and empowering yourself. Excellence: You thrive outside of your comfort zone, constantly seeking ways to improve. Your unquenchable curiosity fuels your drive to make things better. Role Summary As a Client Relations Specialist, you’ll be the primary point of contact for clients in our Bookkeeping and Tax Services department, guiding them through onboarding and supporting them throughout their journey. You’ll lead client meetings, coordinate workflows, and help clients understand both the technical setup and ongoing services we provide. This role blends customer experience, accounting knowledge, and operational coordination—requiring clear communication, attention to detail, and the ability to manage multiple clients at once. You’ll work cross-functionally with internal teams while ensuring clients feel supported, informed, and set up for success. What You'll Be Doing - Lead onboarding meetings and guide clients through their service setup and expectations - Educate clients on accounting best practices and software (e.g., QuickBooks Online) - Support technical setup including bank feeds, integrations, payroll imports, and account connections - Manage client communications, answering questions related to accounting, services, pricing, and processes - Help clients navigate product changes, including upgrades, downgrades, and billing adjustments - Proactively manage client workflows and timelines to ensure a smooth onboarding experience - Resolve client issues and prevent escalations through strong problem-solving and communication - Collaborate with internal teams to coordinate client needs and improve processes - Build a strong understanding of small business operations across various industries What Makes You Successful - You can simplify complex topics for clients - You stay organized and proactive in a fast-paced environment - You take ownership of client experience and outcomes - You’re comfortable working independently while collaborating with a team

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment: Static transfer switches, Power distribution equipment, Remote power panels • Provide customer support while on site and via email and phone • Maintain timely and detailed service records in the LayerZero system • Provide emergency response for critical incidents • Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response

• As a Specialist in Financial Control and Accounting Support, you act as a subject-matter and platform expert. • You are the primary point of contact for our clients who have chosen Pennylane as the central software for their accounting and financial management. • You serve as the central liaison between our client executives, their in-house accountants, and external accounting firms. • You are in daily contact with users and seek to understand the issues they encounter. • After investigation, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams. • You are also responsible for helping company accountants and accounting firms import their data into Pennylane to facilitate migration. • You join the Pennylane Academy and receive continuous training on the product and team processes. • You learn to identify all stakeholders and to collaborate effectively within your team and with other departments. • You begin to handle accounting-related requests: you receive requests, qualify them based on a deep understanding of accounting principles, and provide timely, impactful responses. • You progressively manage increasingly complex client requests. • You contribute to creating and updating customer help materials to improve client autonomy. • You share your accounting knowledge and field experience with colleagues. • You act as the voice of the customer and provide constructive feedback to the product teams.

• As a Support Specialist — Financial Control and Accounting, you position yourself as a subject-matter and platform expert. • You are the primary point of contact for our customer base that has chosen Pennylane as the central software for their accounting and financial management. • You are in daily contact with users and work to understand the issues they encounter. • After investigating, your goal is to provide an answer or solution to the user, or, when necessary, escalate the issue to the technical teams. • You are also responsible for helping company accountants and accounting firms import their data into Pennylane to facilitate their migration. • You join the Pennylane Academy and continuously train on the product and the team’s processes. • You learn everything there is to know about our company, our vision, and our various departments. • You begin to respond to accounting-related requests: you receive requests, qualify them based on a deep understanding of accounting principles, and provide fast, impactful responses. • You gain autonomy and take full ownership by ensuring thorough follow-up on requests until tickets are fully resolved to guarantee user satisfaction. • You contribute to the creation and updating of help materials available to customers to develop their autonomy.