• As a Specialist in Financial Control and Accounting Support, you act as a subject-matter and platform expert. • You are the primary point of contact for our clients who have chosen Pennylane as the central software for their accounting and financial management. • You serve as the central liaison between our client executives, their in-house accountants, and external accounting firms. • You are in daily contact with users and seek to understand the issues they encounter. • After investigation, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams. • You are also responsible for helping company accountants and accounting firms import their data into Pennylane to facilitate migration. • You join the Pennylane Academy and receive continuous training on the product and team processes. • You learn to identify all stakeholders and to collaborate effectively within your team and with other departments. • You begin to handle accounting-related requests: you receive requests, qualify them based on a deep understanding of accounting principles, and provide timely, impactful responses. • You progressively manage increasingly complex client requests. • You contribute to creating and updating customer help materials to improve client autonomy. • You share your accounting knowledge and field experience with colleagues. • You act as the voice of the customer and provide constructive feedback to the product teams.

• As a Support Specialist — Financial Control and Accounting, you position yourself as a subject-matter and platform expert. • You are the primary point of contact for our customer base that has chosen Pennylane as the central software for their accounting and financial management. • You are in daily contact with users and work to understand the issues they encounter. • After investigating, your goal is to provide an answer or solution to the user, or, when necessary, escalate the issue to the technical teams. • You are also responsible for helping company accountants and accounting firms import their data into Pennylane to facilitate their migration. • You join the Pennylane Academy and continuously train on the product and the team’s processes. • You learn everything there is to know about our company, our vision, and our various departments. • You begin to respond to accounting-related requests: you receive requests, qualify them based on a deep understanding of accounting principles, and provide fast, impactful responses. • You gain autonomy and take full ownership by ensuring thorough follow-up on requests until tickets are fully resolved to guarantee user satisfaction. • You contribute to the creation and updating of help materials available to customers to develop their autonomy.

• As a Support Specialist for Financial Management and Accounting, you will act as a domain and platform expert. You will be the primary point of contact for our customers who have chosen Pennylane as the central software for their accounting and financial management. • In daily contact with users, you will seek to understand the issues they encounter. • After investigating, your goal is to provide an answer or solution to the user, or to escalate the issue to the technical teams if necessary. • You will help company accountants and accounting firms import and integrate their data into Pennylane to facilitate migration. • During the first 3 months, you will join the Pennylane Academy and train on the product and team processes; you will learn about our company and its different departments. • From months 4 to 6, you will take ownership of requests, handle more complex customer inquiries, and share your knowledge with colleagues.

• As a Support, Financial Control and Accounting Specialist, you act as both a domain expert and a platform expert. • You are the primary contact for our client base that has chosen Pennylane as the central software for their accounting and financial management. • You sit at the heart of the 360° customer experience and help clients and their accountants make full use of Pennylane to support their growth. • You are the central point of contact between our client executives, their in-house accountants and accounting firms. • You are in daily contact with users and seek to understand the issues they encounter. • After investigation, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams. • You are also responsible for helping company accountants and accounting firms import their data into Pennylane to facilitate their migration.