• Lead the operational design, launch, and scale of new verticals (Longevity, TRT, HRT, ED, Sleep, and future programs), ensuring readiness across workflows, support, communications, quality, and compliance. • Build scalable, repeatable frameworks for launching new D2C care models, tailored to the clinical and regulatory needs of each vertical. • Own end-to-end patient journey mapping, identifying friction points and driving solutions pre- and post-launch. • Partner cross-functionally with Product, Clinical Operations, Engineering, Marketing, Customer Success, and partner brands to deliver seamless, brand-aligned patient experiences. • Design and oversee omni-channel patient engagement and support strategies across SMS, chat, email, in-app, and voice. • Build and optimize patient communication flows including onboarding, education, visit guidance, reminders, and retention initiatives. • Drive personalized engagement strategies that improve conversion, adherence, satisfaction, and long-term retention. • Establish analytics and reporting frameworks to measure patient experience, engagement, retention, quality, and operational performance. • Analyze structured and unstructured data (surveys, reviews, tickets, call summaries) to identify experience gaps and improvement opportunities. • Translate patient and operational insights into actionable recommendations for product, clinical, and operational teams. • Define and manage KPIs, SLAs, QA processes, and coaching programs to improve efficiency, quality, empathy, and brand adherence. • Serve as the operational leader for new programs, reporting performance and risks to executives while managing teams across engagement, analytics, quality, and operations.

• You take ownership of our entire process and system landscape across Business Operations, Marketing Operations and CRM. • You analyze, structure and automate. • You build scalable infrastructure that accelerates growth. • You ensure that the majority of our recurring workflows are automated, processes are documented, and KPIs are transparently measurable. • You connect CRM, funnels and data flows into a stable, scalable system landscape that actively supports growth. • You set up launch and evergreen processes with technical reliability, integrate payment flows, and keep tracking and conversion metrics in focus. • You use AI strategically as an efficiency and scaling lever and continuously evolve our operations.

• Own and evolve operational infrastructure • Deepen community partnerships • Lead the application process • Manage the operational backbone of the Fellowship • Coordinate with Founder/CEO • Proactively identify and facilitate career opportunities for Fellows • Design the conditions for self-organizing communities • Build and maintain relationships across the global venture and startup ecosystem

• Manage a support team of Logistics and Finance. • Ensure adequate accounting of; and track, analyze, and report on; trends in supply chain utilization and efficiency of cost vs Donations In-Kind (DIK), labor costs, and impacts on budget vs actual cost. • Monitor Long Term Recovery project locations and ensure alignment with the CDC’s Social Vulnerability Index (SVI). • Collect, analyze, and report on Long Term Recovery’s impact in disaster locations to internal stakeholders and donors. • Review data, coach new users, and improve utilization of Long Term Recovery’s two main software platforms: Caseworthy for Client Services and Procore for Construction Management including creating new case/project files and ensuring coordination with Finance for propagation to ERP and accounting software. • Assist in the utilization of Xactimate to understand general commercial values of services and analyze efficacy of our contractor bids and change orders. • Synthesize Team Rubicon response data and other data sets to inform Long Term Recovery program assessments. • Jointly review client case files, scopes of work, and project estimates to ensure accuracy and completeness. • Monitor weather events and ensure Long Term Recovery team accounts for impacts to timeline and lead the follow-up with historical clients experiencing new disasters.