• You take ownership of our entire process and system landscape across Business Operations, Marketing Operations and CRM. • You analyze, structure and automate. • You build scalable infrastructure that accelerates growth. • You ensure that the majority of our recurring workflows are automated, processes are documented, and KPIs are transparently measurable. • You connect CRM, funnels and data flows into a stable, scalable system landscape that actively supports growth. • You set up launch and evergreen processes with technical reliability, integrate payment flows, and keep tracking and conversion metrics in focus. • You use AI strategically as an efficiency and scaling lever and continuously evolve our operations.

• Own and evolve operational infrastructure • Deepen community partnerships • Lead the application process • Manage the operational backbone of the Fellowship • Coordinate with Founder/CEO • Proactively identify and facilitate career opportunities for Fellows • Design the conditions for self-organizing communities • Build and maintain relationships across the global venture and startup ecosystem

• Manage a support team of Logistics and Finance. • Ensure adequate accounting of; and track, analyze, and report on; trends in supply chain utilization and efficiency of cost vs Donations In-Kind (DIK), labor costs, and impacts on budget vs actual cost. • Monitor Long Term Recovery project locations and ensure alignment with the CDC’s Social Vulnerability Index (SVI). • Collect, analyze, and report on Long Term Recovery’s impact in disaster locations to internal stakeholders and donors. • Review data, coach new users, and improve utilization of Long Term Recovery’s two main software platforms: Caseworthy for Client Services and Procore for Construction Management including creating new case/project files and ensuring coordination with Finance for propagation to ERP and accounting software. • Assist in the utilization of Xactimate to understand general commercial values of services and analyze efficacy of our contractor bids and change orders. • Synthesize Team Rubicon response data and other data sets to inform Long Term Recovery program assessments. • Jointly review client case files, scopes of work, and project estimates to ensure accuracy and completeness. • Monitor weather events and ensure Long Term Recovery team accounts for impacts to timeline and lead the follow-up with historical clients experiencing new disasters.

• Work with merchants from successful venture-backed startups to well established institutions • Complete in-depth credit reviews on merchants throughout their life cycle to identify credit concerns. • Investigate and action/triage escalations across multiple channels while providing accurate and timely responses • Own various operational processes that the team performs such as credit reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation • Identify risk factors & trends and further report said trends to the wider risk team • Utilize analytics to optimize strategies which can be enforced across the portfolio • Maintain regular communication with cross-functional stakeholders • Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements • Lead team work streams related to credit decisioning & accuracy, providing updates in team and org wide business reviews.