• Manage a support team of Logistics and Finance. • Ensure adequate accounting of; and track, analyze, and report on; trends in supply chain utilization and efficiency of cost vs Donations In-Kind (DIK), labor costs, and impacts on budget vs actual cost. • Monitor Long Term Recovery project locations and ensure alignment with the CDC’s Social Vulnerability Index (SVI). • Collect, analyze, and report on Long Term Recovery’s impact in disaster locations to internal stakeholders and donors. • Review data, coach new users, and improve utilization of Long Term Recovery’s two main software platforms: Caseworthy for Client Services and Procore for Construction Management including creating new case/project files and ensuring coordination with Finance for propagation to ERP and accounting software. • Assist in the utilization of Xactimate to understand general commercial values of services and analyze efficacy of our contractor bids and change orders. • Synthesize Team Rubicon response data and other data sets to inform Long Term Recovery program assessments. • Jointly review client case files, scopes of work, and project estimates to ensure accuracy and completeness. • Monitor weather events and ensure Long Term Recovery team accounts for impacts to timeline and lead the follow-up with historical clients experiencing new disasters.

• Work with merchants from successful venture-backed startups to well established institutions • Complete in-depth credit reviews on merchants throughout their life cycle to identify credit concerns. • Investigate and action/triage escalations across multiple channels while providing accurate and timely responses • Own various operational processes that the team performs such as credit reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation • Identify risk factors & trends and further report said trends to the wider risk team • Utilize analytics to optimize strategies which can be enforced across the portfolio • Maintain regular communication with cross-functional stakeholders • Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements • Lead team work streams related to credit decisioning & accuracy, providing updates in team and org wide business reviews.

Role Description Join our team as a Principal Operations Specialist! The Principal Operations Specialist is a senior-level role responsible for supporting the SVP of Operations and SPP management team in addressing both ongoing and strategic operational policy issues. This position requires extensive knowledge of SPP’s history, governing documents, stakeholder landscape, and national operational policy trends—and how they apply within the SPP organization and culture. This role serves as a key operational policy resource across SPP, providing guidance to internal teams, stakeholders, and external industry partners. The Principal Operations Specialist also acts as a Subject Matter Expert (SME) on operational policy issues, ensuring alignment, coordination, and compliance across departments. Key Responsibilities - Serve as the senior technical advisor across all Operations Support functions - Lead cross-functional initiatives and complex projects from start to finish - Provide mentorship and technical guidance to staff - Identify risks, gaps, and improvement opportunities and drive solutions - Support critical operational work across teams as needed - Represent SPP in industry groups and external engagements - Develop strategic analyses, technical guidance, and documentation - Support major initiatives and new program integration across the organization Qualifications - A Bachelor’s Degree in Engineering, Accounting, Economics or another relevant field of study - Fifteen (15) years’ experience in electric system operations, real-time operations support, operations training or other area of responsibility related to reliability operations and market operations - Extensive knowledge of electric utility operational policies and practices, electric utility market operations, and markets including market monitoring, generally accepted ratemaking, cost allocation and pricing principles, resource planning, policies and procedures of the Federal Energy Regulatory Commission and state regulatory commissions - Operational knowledge and experience in the Western Interconnection - Knowledge of computer business applications and database management systems - Regular attendance - Flexibility and the ability to function with constantly changing and multiple priorities - Excellent organizational skills - Understanding of and compliance with SPP Policies and Procedures Requirements - Previous supervisory experience (preferred) Benefits - Competitive and transparent pay with bonus opportunities - Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance - Relocation bonus (if applicable) - Hybrid working environment for positions that are eligible - Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP Company Description Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION: The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Principal Operations Specialist Salary Range: $151,530 - $196,970

Role Description The Director of Operations (DO) oversees and ensures the successful operation, growth, and profitability of all restaurants in their assigned region. The DO provides leadership and direction to their District Managers (6-8) to ensure the region operates in accordance with all established policies, procedures, standards, Fourteen Foods values, and applicable federal, state, and local laws. The Director of Operations maximizes sales and profitability through the development and implementation of systems and processes that result in superior quality, service, and cleanliness in their region. Recruits, hires, trains, coaches, develops, and retains a best-in-class team of professional team members at the store and management levels capable of delivering the Dairy Queen brand experience to consumers. Qualifications - Bachelor’s Degree in Business Management or equivalent, or equivalent years of leadership experience. - 5+ years previous experience in multi-unit restaurant management of a minimum of 10+ units. - Excellent communication skills including providing clear directions, both verbally and in writing. - Effective listening skills. - Process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups and meetings. - Influential leadership with the ability to get things done with and through other people. - Proven ability to recruit, select, supervise, coach, develop, lead, motivate, and retain talented team members. - Build an effective team and establish camaraderie across generational and multicultural lines. - Establish, maintain and enforce consistently high-performance standards. - Possesses thorough knowledge and understanding of general business and financial principles. - Visualize and apply innovative solutions to current and anticipated business opportunities. - Plan, prioritize, anticipate, analyze, and implement multiple projects and tasks simultaneously, within budget and on schedule. - Work independently with minimal supervision. - Adapt to, and manage, change. - Possesses an entrepreneurial spirit, competitive nature and contagious enthusiasm that drive team performance to achieve desired results. - Must be fluent in English. - Must possess and maintain a valid driver’s license. - Must successfully pass a background and MVR check. - Possession of Food Handler’s Permit and/or ServSafe Certification (where required). - Minimum of 45 weekly hours based on business demands including nights, weekends, and holidays. - Required travel within market of 75% +/-, 4 or more days per week, mostly driving. Company Description