• Own daily operational performance across active markets, ensuring smooth care delivery, provider satisfaction, and patient experience • Serve as the primary operational escalation point for market-level issues, quickly diagnosing root causes and driving resolution • Partner with Market Ops Managers to ensure consistent execution while allowing for thoughtful local variation • Support market launches by coordinating operational readiness across clinical, staffing, workflows, and tooling • Lead the design, implementation, and continuous improvement of operational tools and systems that support care delivery • Partner closely with Product and Clinical Operations to translate real-world operational needs into scalable technical solutions • Ensure systems are intuitive for frontline teams and reduce administrative burden rather than adding complexity • Identify gaps in tooling or process and prioritize fixes that improve reliability, efficiency, and scalability • Build and maintain core operational processes, SOPs, and playbooks that enable consistent execution across markets • Act as the connective tissue between Clinical Operations, Product, Market Ops, and central Operations teams • Define and monitor operational KPIs tied to care delivery, capacity, responsiveness, and market performance • Build, lead, and develop a high-performing operations team, including Market Ops Managers and centralized ops roles.

• Lead the integration of security tools (such as Hypernative) across fortified wallets and Safes. • Build and maintain rigorous test suites for all critical paths. • Design and deploy a tiered monitoring system that surfaces high-signal alerts. • Own the operational pipelines and security automation stack. • Establish confidence metrics to quantify the reliability of each automation.

• Lead the strategy, performance and execution of all centralized operational functions to enable our care model performance, as well as our multi-market expansion • Establish KPIs, dashboards, and performance framework to drive strong processes with operational visibility across the company and our community operations • Design multiple new processes that will launch at a national scale across engagement and care model; will lead the process through from design/ideation to implementation to ongoing execution and oversight • Lead the operational strategy and execution of multiple value drivers across our business (such as benefits support & accurate clinical documentation), as well as as HEDIs and total cost of care interventions • Report directly to the COO and partner with a clinical dyad partner (Sr. Director of Central Clinical Programs), while meaningfully collaborating with community operators and support teams across the org • Lead, mentor and actively develop leaders across the central operations team, as well as acting as an informal leader and partner to leaders in community operations • Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values

• The Area Manager oversees and ensures safe and efficient operations and maintenance of all Seven Seas Water assets in the region. • This is a technical role focused on meeting or exceeding contractual obligations. • This person manages all Seven Seas Water personnel within the region. • Lead and improve the Environmental Health and Safety culture to achieve best-in-class results. • Review/recommend/implement/maintain Environmental Health and Safety initiatives. • Troubleshoot system faults for efficient repair to ensure operational reliability. • Review and approve all expenditures in the Region. • Oversee water system piping, pneumatic, and electrical, system repairs including high pressure systems. • Prioritize, organize, and oversee work for the regional team. • Ensure quality of work of all direct reports. • Ensure all preventive maintenance programs are completed on time and documented. • Provide ongoing training to operators, engineers, and plant managers on operational best practices. • Sponsor and own Engineering/Operations projects for reliability and cost improvement. • Oversee human resource management at the various facilities throughout the region. • Work cross-functionally with Process Engineering, Project Management, Field Services, and Business Development teams.