• Serve as contact for high-value account in a customer-facing capacity • Travel to customer sites to implement and/or enhance field operations and customer accounts • Assist in all aspects of logistics operations as needed including: Creating training and performance assessments for contracted drivers • Learning new software to manage route changes/optimizations • Working directly with LC Operations Managers and Dispatchers to ensure customer requirements are met consistently (99% On-Time) • Work diligently with various internal teams and as a liaison with customers to maximize communication and ensure SLA’s are achieved • Collaborate with sales team to identify important areas of growth • Ensure smooth customer implementations and long-term success • Other responsibilities as assigned by management

• Own and manage a portfolio of NetSuite-driven customer accounts post go-live. • Act as the primary point of contact for customers during ongoing support, optimization, and expansion phases. • Develop a deep understanding of each customer’s NetSuite configuration, integrations, and business processes. • Proactively identify risks, inefficiencies, and improvement opportunities within customer operations. • Translate business needs into clear scopes for enhancements, optimizations, and new integrations. • Partner closely with Consultants, Project Managers, and Support teams to ensure execution aligns with customer goals. • Lead regular account reviews, roadmap discussions, and operational check-ins with customers. • Drive account growth through upsells, cross-sells, and expansion initiatives based on real operational value. • Ensure customer satisfaction, retention, and long-term partnership. • Support escalation management when issues arise and ensure resolution without hand-holding. • Maintain accurate account documentation, notes, and forecasts.

• Identify, prospect, and close CPG manufacturer partnerships • Leverage evermore's platform to activate Medicare Advantage supplemental benefit card spending • Build relationships with shopper marketing, trade marketing, consumer promotion, and brand teams • Develop tailored proposals and program concepts connecting CPG promotional objectives to evermore's benefits • Collaborate closely with evermore's health plan and retail teams to ensure program viability and value • Serve as the voice of the CPG client internally • Spend time at industry events, in client offices, and on calls with senior stakeholders

• Lead the daily management of identified projects on assigned accounts • Build successful relationships with assigned clients and external agency partners • Collaborate with various teams to coordinate agency efforts • Understand and participate in brand planning processes • Identify new revenue opportunities within assigned accounts • Be the client advocate for their strategic needs • Review creative/production materials and coordinate client approvals • Write and review appropriate client documents • Partner with project management to oversee project timing and budget • Exceed client expectations by managing assigned accounts