LIFE COURIERS

• Serve as contact for high-value account in a customer-facing capacity • Travel to customer sites to implement and/or enhance field operations and customer accounts • Assist in all aspects of logistics operations as needed including: Creating training and performance assessments for contracted drivers • Learning new software to manage route changes/optimizations • Working directly with LC Operations Managers and Dispatchers to ensure customer requirements are met consistently (99% On-Time) • Work diligently with various internal teams and as a liaison with customers to maximize communication and ensure SLA’s are achieved • Collaborate with sales team to identify important areas of growth • Ensure smooth customer implementations and long-term success • Other responsibilities as assigned by management

• Lead regional business initiatives aligned with global quality and training objectives. • Define and implement regional quality strategies that support organizational goals. • Build, lead, and mentor the regional quality team to foster a high-performance culture. • Develop succession planning and talent development programs for quality and training roles. • Ensure the region maintains a GDP / ISO audit-ready stance at all times. • Conduct internal quality audits and customer audits; support external regulatory inspections. • Oversee maintenance of regional / local quality certifications. • Ensure documentation adheres to ALCOA+ principles and is readily accessible. • Manage and support qualification processes for equipment and systems. • Monitor regional KPIs and leverage data to drive continuous improvement initiatives. • Support regional management review meetings and report findings to global leadership. • Oversee implementation of corrective and preventive actions (CAPAs) and ensure timely closure of deviations. • Support sales teams with quality-related aspects for new and existing customers. • Lead complex investigations and ensure timely resolution of quality issues. • Attend global QA meetings to share best practices and regulatory updates. • Define regional training requirements based on customer, regulatory, and compliance needs. • Oversee development and maintenance of onboarding training for new associates and continuous education programs. • Develop training KPIs and monitor compliance across the region. • Ensure proper use and management of training systems, including content, user setup, and reporting.