Milsoft Utility Solutions

• A GIS Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment. • Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction. • The position will require some travel and after-hours on-call support time. • The role demands a blend of GIS knowledge, Esri-based systems, and field staking software expertise. • Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all GIS and Staking products and services function properly • Advises customers on system settings and configurations that favorably impact software performance and user experience • Must be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team • Translate operational and system processes into clear instructions and/or explanations as knowledge articles • Document all customer interactions in a support ticketing system • Adapt to new technologies and changes in software functionality through continuous product release cycles • Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility.

• An OMS Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment. • Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction. • The position will require some travel and after-hours on-call support time. • Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all OMS products and services function properly • Advises customers on system settings and configurations that favorably impact software performance and user experience • Must be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team • Translate operational and system processes into clear instructions and/or explanations as knowledge articles • Document all customer interactions in a support ticketing system • Adapt to new technologies and changes in software functionality through continuous product release cycles • Maintains regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures • Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility.