About the Role Join our dynamic Medical Marijuana Clinic as a Virtual Assistant and play a vital role in supporting our mission to promote health, wellness, and fitness through compassionate patient care. This position offers an exciting opportunity to contribute to a growing industry by providing efficient administrative support and ensuring smooth daily operations in a fast-paced, virtual environment. As a key member of our team, you will help streamline communication, manage scheduling, and assist with patient inquiries, all while maintaining the highest standards of professionalism and confidentiality. Key Objectives - Provide comprehensive virtual administrative support to clinic staff and management. - Enhance patient experience by managing communications and appointment scheduling. - Ensure accurate and timely handling of documentation and records. - Support operational efficiency through effective task management and coordination. Responsibilities - Manage incoming calls, emails, and online inquiries with professionalism and promptness. - Schedule and confirm patient appointments, coordinating with healthcare providers and patients. - Maintain and update patient records and clinic databases in compliance with privacy regulations. - Assist with billing inquiries, insurance verifications, and payment processing as needed. - Prepare and distribute internal communications, reports, and documentation. - Coordinate virtual meetings and support team collaboration tools. - Identify opportunities to improve administrative processes and contribute to workflow enhancements. - Handle confidential information with discretion and uphold HIPAA compliance standards. Qualifications - Proven experience as a Virtual Assistant or in a similar administrative role, preferably within the health, wellness, or medical industry. - Strong organizational skills with the ability to multitask and prioritize effectively. - Excellent written and verbal communication skills. - Familiarity with electronic health records (EHR) systems and basic medical terminology is a plus. - Proficiency in Microsoft Office Suite, Google Workspace, and virtual communication platforms (Zoom, Slack, etc.). - High level of professionalism and confidentiality. - Ability to work independently with minimal supervision in a remote setting. - Reliable internet connection and a dedicated home office setup. Benefits - Flexible remote work environment supporting work-life balance. - Opportunity to contribute to a meaningful mission in health and wellness. - Collaborative and supportive team culture. - Competitive compensation and potential for growth within the company. - Access to ongoing training and development resources.

• Provide centralized administrative and compliance coordination support across HHER • Coordinate HIPAA and other required employee training courses across HHER • Track training completion, certificates, and renewal timelines • Maintain compliance logs and training records • Monitor outstanding or overdue training requirements and follow up as needed • Support onboarding compliance tasks related to training and documentation • Confirm receipt, completeness, and documentation integrity • Maintain organized file logs and audit-ready records • Flag missing, incomplete, or outdated documents to chain of command • Provide administrative coordination support to the IT Director • Track contracts, agreements, renewals, and related documentation • Maintain organized records of IT administrative materials • Follow up on non-urgent but time-sensitive administrative items • Serve as a point of coordination to reduce administrative workload for IT leadership

• Maintain calendars, schedules, and project documentation to ensure timely coordination • Respond to client and partner inquiries via email or chat with clarity and professionalism • Support new client onboarding by assisting with documentation and process guidance • Track project updates and assist with reporting and administrative follow-up • Troubleshoot administrative issues and escalate them appropriately for timely resolution • Keep detailed records of communications, schedules, and key project details • Collaborate closely with project managers, site supervisors, and other team members to support operations

Do you enjoy helping people, organizing details, and bringing plans together smoothly? We're looking for reliable, detail-oriented individuals who enjoy supporting others and creating great experiences behind the scenes. This is a fully remote opportunity where you'll help coordinate plans, manage details, and assist clients throughout their experience from start to finish. If you're someone who likes staying organized, communicating with people, and working independently from home, this could be a great fit. No previous industry experience is required — training and support are provided. What You'll Do - Connect with clients to understand their needs and preferences - Organize schedules, confirmations, and important details - Provide friendly and professional communication throughout the process - Ensure everything runs smoothly by managing logistics and updates - Help create a seamless and positive client experience What We're Looking For - Strong communication and people skills - Someone who enjoys staying organized and managing details - Ability to work independently and stay motivated in a remote environment - Basic comfort with technology and online tools - Customer service, coordination, or planning experience is helpful but not required We are happy to train the right person who is reliable, positive, and eager to learn. Why People Love This Opportunity - 100% Remote — work from anywhere - Flexible schedule options - Ongoing training and support provided - Growth opportunities available - Work independently while being part of a supportive team Location Requirements Applicants must be citizens or authorized to work in: United States, United Kingdom, Mexico, Australia, LATAM, or Spain. If you enjoy helping people, staying organized, and working remotely, we'd love to hear from you.