• Learning the ins and outs of SEO through our performance.io Academy • Conducting research across a range of therapy areas to ensure content is scientifically accurate, with a focus on scientific findings for the US • Helping to create presentations across a range of SEO deliverables like keyword research and sitemaps, bringing medical expertise to the insights • Writing clear, informative, and accurate medical copy for doctors, patients, and the general public in line with performance.io’s SEO strategies and guidance, specifically targeting the US • Collaborating with the SEO team to develop quality, search-optimized copy • Guiding junior team members and providing senior review to ensure we produce quality, scientifically accurate content that aligns to performance.io’s content development guidance • Manage client and internal communications regarding content across multiple projects and lead content discussions on client status calls • Working closely with Content Team Leads to ensure projects are running smoothly

• Channel Management — own and manage all social channels: LinkedIn, Twitter/X, Instagram, YouTube. Plan, create, schedule posts. Track performance weekly • Blog & Articles — write and publish SEO articles, comparisons, integrations, product releases, thought leadership. Work from pre-defined briefs • Creative Production — produce social visuals and templates in Canva/Figma. Create ad creatives for Meta campaigns. Design one-pagers and partner marketing kits • UGC & Testimonials — source and coordinate UGC creators, adapt scripts, collect testimonials, build plug-and-play marketing kits for partners • Asset Management — organize central asset library, ensure brand consistency, version control on all creatives

• Engaging content for web, email, e-books, direct mail, social media, and other executions as needed • Content that positions the Vomela brand as innovative, relevant, expert in marketing, and a thought leader • Drive significant contributions to Vomela’s revenue growth and customer retention objectives • Create SEO-friendly content that increases traffic to Vomela.com and time on page • Create demand generation focused content ranging from quarterly e-books and customer stories, daily social posts to support marketing campaigns for prospect, customer, and partner channels • Work cross-functionally and collaboratively with marketing, sales, product, and customer success teams to create high-impact content that informs and drives urgency • Ensure content is concise, brand-appropriate, search engine optimized, and aligned with marketing and sales strategy and goals • Create and execute a strategy for LinkedIn that increases followership and drives engagement • Position Vomela as a thought leader within our industry • Increase social followership, website traffic and leads through content that provides value and stands out

Symetra has an exciting new opportunity to join us as a Customer Communications Development Manager! About the role As the Customer Communications Development Manager, you will lead the team that designs, develops, and maintains customer facing contracts and documents across Symetra’s business lines. You will ensure accurate, compliant, and timely communications by using enterprise data from multiple systems and the OpenText Exstream platform. In this role, you will blend people leadership, data expertise, and technical skill to deliver scalable, high quality document solutions that meet regulatory, operational, and customer experience standards. What you will do - Lead and develop a team of customer communications developers and analysts by setting clear priorities, managing workload, and fostering a culture of accountability, collaboration, and continuous improvement. - Oversee the creation and maintenance of customer communications; ensure all documents meet business, branding, and regulatory standards; and partner with cross functional teams to review and approve changes. - Provide technical leadership for OpenText Exstream development by defining and enforcing standards, templates, and reusable components, and guiding the team through complex document, data, and rendering issues. - Ensure accurate data merging across enterprise systems by collaborating with data and application teams and implementing controls and validation processes to maintain data integrity in all customer communications. - Translate business and regulatory requirements into clear technical and document specifications, manage timelines and communicate risks, and support initiatives tied to new products, regulatory changes, system migrations, and process improvements. - Ensure customer communications align with regulatory, audit, and internal control requirements; support audits, risk assessments, and documentation; and drive consistency and version control across all communication artifacts. Why Work at Symetra Here’s what some of our employees have to say about why they work at Symetra: “I feel welcome and included at Symetra every day and I really believe you can be you at Symetra." - Megan H., Deputy Chief Compliance Officer “If you’re looking for a company that amplifies your talents, values your voice, and encourages continuous growth, Symetra is the place. I feel incredibly lucky to have found this opportunity—and I’ve never been happier in my career!” - Gina B., Medical Risk Manager What we offer you Benefits and Perks We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching - Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $128,700 - $214,600 plus eligibility for the company annual bonus program. Who You Are: - High School Diploma is required, plus a Bachelor’s degree or equivalent experience in Information Systems, Business, or a related field preferred - 7+ years of experience in customer communications, document composition, or enterprise document management. - 3+ years of people leadership or team management experience. - Strong hands-on knowledge of OpenText Exstream (design, development, and support). - Demonstrated experience working with complex data from multiple systems and understanding data mappings and dependencies. - Experience in a regulated insurance or financial services environment is required, plus support for life insurance, annuity, or employee benefits communications, preferred. - Experience with document governance, template standardization, and platform modernization, along with a strong understanding of SDLC, change management, and production support models is strongly preferred. - Some minimal annual travel required (for people manager roles only) - Travel: - Required Training & Professional Development All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses. - Reasonable Accommodations Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodation is needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit https://symetra.eightfold.ai/careers/ Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra’s Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection: - Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." - Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. - Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you’ll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra’s standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: - Disqualification from the recruitment process - Withdrawal of a job offer - Termination of employment and other criminal and/or civil remedies, if fraud is discovered #LI-BW1 #REMOTE