Role Description AO Globe Life is hiring Remote Client Support Specialists to assist families nationwide in accessing essential supplemental benefit programs—all from home. This mission-driven, remote-first opportunity is designed to provide professional development, meaningful work, and long-term career growth. Whether you are beginning your career or seeking a new direction, this role offers the flexibility, structure, and advancement potential to build both impact and stability. - Conduct virtual consultations to understand each client’s needs - Guide individuals and families through available benefit options with clarity and professionalism - Support clients throughout the enrollment process - Maintain accurate and organized digital records - Provide timely follow-up and deliver exceptional client service - Participate in ongoing training, mentorship, and team development Qualifications - Strong communicators who prioritize client experience - Organized, adaptable professionals who work well independently - Individuals comfortable using Zoom and cloud-based systems - Backgrounds in customer service, consulting, hospitality, or advisory roles (preferred, not required) - Growth-minded professionals open to mentorship and development Requirements - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or PC with a working webcam Benefits - 100% remote position available to U.S.-based candidates - Flexible scheduling to support work–life balance - Inbound client interest — no cold outreach - Weekly pay via direct deposit - Structured renewal income opportunities for long-term growth - Comprehensive training and licensing support - Clear advancement pathways into leadership roles - Collaborative, supportive team culture Company Description For over 70 years, AO Globe Life has partnered with unions, credit unions, veterans’ organizations, and associations to provide supplemental benefits that protect working-class families nationwide. Our remote-first culture is built on service, integrity, and empowering our team members to build meaningful, flexible careers. If you’re ready to build a career that blends purpose, flexibility, and long-term growth, we encourage you to apply today.

• Consistently deliver a hospitality-driven, empathetic call and message tone that reflects Owner’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations • Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests • Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams • Take ownership of complex or high-priority issues, using structured problem-solving, sound judgment, and clear communication to drive resolution • Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability • Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience • Share knowledge, feedback, and best practices that raise the bar for the entire support team • Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams

• Consistently deliver a hospitality-driven, empathetic call and message tone that reflects Owner’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations • Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests • Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams • Take ownership of complex or high-priority issues, using structured problem-solving, sound judgment, and clear communication to drive resolution • Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability • Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience • Share knowledge, feedback, and best practices that raise the bar for the entire support team • Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams

• Consistently deliver a hospitality-driven, empathetic call and message tone that reflects Owner’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations • Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests • Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams • Take ownership of complex or high-priority issues, using structured problem-solving, sound judgment, and clear communication to drive resolution • Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability • Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience • Share knowledge, feedback, and best practices that raise the bar for the entire support team • Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams