• Consistently deliver a hospitality-driven, empathetic call and message tone that reflects Owner’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations • Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests • Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams • Take ownership of complex or high-priority issues, using structured problem-solving, sound judgment, and clear communication to drive resolution • Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability • Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience • Share knowledge, feedback, and best practices that raise the bar for the entire support team • Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams

• Consistently deliver a hospitality-driven, empathetic call and message tone that reflects Owner’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations • Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests • Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams • Take ownership of complex or high-priority issues, using structured problem-solving, sound judgment, and clear communication to drive resolution • Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability • Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience • Share knowledge, feedback, and best practices that raise the bar for the entire support team • Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams

• Consistently deliver a hospitality-driven, empathetic call and message tone that reflects Owner’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations • Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests • Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams • Take ownership of complex or high-priority issues, using structured problem-solving, sound judgment, and clear communication to drive resolution • Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability • Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience • Share knowledge, feedback, and best practices that raise the bar for the entire support team • Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams

• Conduct inbound and outbound calls for our health and wellness incentive programs. • Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures. • Provide consistently excellent customer service. • Register members to wellness programs. • Assist members with navigating our wellness portals and ordering catalog items. • Manage multiple software interfaces for different wellness programs according to member needs. • Maintain consistent punctuality and attendance to provide complete call queue coverage at all times. • Follow best practices regarding HIPAA laws and protection of members PHI at all times.