• Oversee daily operations across manufacturing, warehousing, and related support functions. • Drive productivity, efficiency, and output performance in line with business targets. • Coordinate with production, procurement, quality, and logistics teams to ensure smooth workflow. • Monitor KPIs and implement process improvements to reduce waste and improve service levels. • Support capacity planning, scheduling, and operational resource allocation. • Ensure compliance with health, safety, and company operating standards. • Lead continuous improvement initiatives across operational processes. • Prepare operational reports for senior leadership.

• Ensure billing kits are reviewed and sent to clients within the established SLA to guarantee payments are made by the due dates. • Receive and verify movement files sent by the client, ensuring they comply with contractual rules. • When analysis of the Enrollment Proposal is required, responsible for reviewing, sending and following up with the insurer and client. • Upload files to insurers' websites or send by e-mail when required. • Download invoices via insurers' websites/channels, verify them and send to clients; if inconsistencies are found, return to the insurer for necessary adjustments. • Store files provided by clients and insurers in each client's internal system. • Prepare reports and allocations using internally provided tools, according to the model requested by the client. • Send billing kits within the established SLA containing the required files, via e-mail or system to clients. • Negotiate extensions of invoice due dates with insurance carriers/providers if there is a failure or delay by the Area. • Respond to client inquiries via e-mail or phone. • Post endorsements in Alper's internal system. • Keep internal controls properly completed and up to date. • Propose improvements to processes under your responsibility. • Contribute to training Billing Technician I staff. • Participate in meetings with clients. • Focus on corporate clients.

• Team coordination: Full management of the implementation team. • Relations with municipalities: Direct contact with local government managers. • Planning: Establishing schedules and priorities. • Logistics: Organizing routes and travel. • Travel costs: Estimating and controlling expenses. • Reports: Documenting completed trips. • Infrastructure: Vehicles and accommodation for teams. • Monitoring: Tracking system usage. • Inspection oversight: Supporting inspection strategies. • Procurement and supervision: Purchasing and regional management.

• End-to-end service operations • Identify where things slow down, break, or silently fail and fix them permanently • Design workflows for credentialing, authorizations, and RCM that can scale across states • Create visibility into operationally created, delayed, or lost revenue • Drive cross-functional execution with clinical, recruiting, product, finance, and growth teams • Define and drive the metrics that actually determine company health • Build and lead the operations team.