• Prestar servicios en campañas de ventas de seguros dentales • Trabajar de manera 100% remota • Generar buenas comisiones

Title: Healthcare Collections - Call Center Representative Locations: Fort Worth, Texas; San Angelo, Texas; Montgomery, Alabama Work Type: Remote Job ID: 2773 Job Description: Overview After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position Compensation: $18-24/hour based on 3rd party HC experience Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Qualified candidates must have 3rd party healthcare collections experience. Why should you consider TSI ? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities - Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts - Providing thorough, efficient, and accurate account updates on computer files for each call made or received - Skip tracing to locate consumer contact information - Counseling delinquent consumers to assist in finding funds to meet their payment obligations - Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties - Complying with and staying up-to-date on all TSI policies and procedures - Maintaining knowledge of functional areas, company policies, and procedures - Providing feedback to management concerning possible problems or areas of improvement - Making recommendations to implement improved processes - Performing other duties as assigned by management Qualifications - High levels of ambition, keen to grow their career - Experience with healthcare 3rd party collections - A positive, friendly, demeanor who finds joy in everyday - Strong communication skills - Proficient computer skills - The ability to work and prioritize independently For Remote Positions: - The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Title: Contact Center Representative (Hybrid) Location: Pittston United States Job Description: Business Unit:Call Center START YOUR APPLICATION Pittston, PA Customer Service Representative (hybrid) at Benco Dental At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you! What’s in it for YOU? - Excellent Compensation Packages - Medical, Dental and Vision Benefits Effective on Day 1 - 401k Package Effective on Day 1 - Paid Time Off Program - Profit Sharing - Hybrid Work Environment - Associate Discounts and Community Giveback Programs - College Tuition Savings Program - Caring Family Culture Toward all Associates - Certified as a FORTUNE Great Place to Work - Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups - Family owned for 90+ years Position Summary: As the Customer Service Representative, you will take incoming calls from dentists, dental offices, and dental laboratories and ensures customer satisfaction. Customer Service Representatives accurately enter orders for merchandise and small equipment, enter credit card payments, and answer customer questions. Your Shift: Monday through Wednesday 9:30AM to 6:00PM Thursday and Friday 12:00PM to 8:30PM Your Pay: Hourly rate of $18.00 per hour with the ability to increase to $19.00 after 6 months. Do YOU Possess These Skills/Attributes? - Excellent customer service abilities. Customer Relationship Management (CRM) is a plus - Ability to communicate effectively and professionally - Excellent computer and telephone skills - Great attention to detail, cooperation and dependability Do These Duties and Responsibilities Interest YOU? - Performs other duties as assigned - Complies with all policies and standards to support the efficient operations of the department and company - Logs in phone on time as scheduled each day, unless otherwise instructed. Conscientiously makes efforts to maintain the service level goal by closely watching Talkdesk dashboards, answering and expediting calls during heavy call flow, not making outgoing calls during heavy incoming calls, and checks and resolves voice mail at appropriate times. Makes productive use of "down time". Quality Monitoring 93% - Accurately enters customer's orders via phone/fax for merchandise and small equipment, including direct and employee cash sales. Effectively uses CRM; demonstrates knowledge and proper use of CRM; enters and records requests on all follow-ups, new accounts, account changes, new item numbers, bulk plan changes, backorder cancellations; enters customer service notes. Utilizes the VOC Database effectively, adhering to the instructions as outlined in the VOC Guide. Monitors Suspended Order queue. Accurately enters credit card transactions while on the customer call or processes through Outsystems as required. - Accurately documents discussions with RM's, customers, and TR's in a timely manner; effectively utilizing the Activity List in Prelude to provide quality customer service. Effectively communicates with all departments using Outsystems. Ensures that all communications with customers (external/internal) are courteous, cordial, business-like and timely. - Efficiently sends information to customers upon request. -product and services literature. Effectively researches products directly with vendors or through the Internet. - Completes BluChip redemptions and appropriately explains program to customers as needed. - Suggests upsell items, buy/gets and promotional items from Benco publications and Proton during every applicable call. - Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations. - Follows through with customer requests regarding credits, billing issues, and call backs in a timely manner. Do YOU Meet These Requirements? - High School Diploma/GED - Ability to work the following shift: Monday through Wednesday 9:30AM to 6:00PM Thursday and Friday 12:00PM to 8:30PM - 1-3 years Customer Service experience, required - Call handling experience working out of a que, preferred - Effectively communicates in English (read, write, and speak) - Technical Requirements- As this is a Remote/Work from Home Position: - Minimum 5mbps (5,000 kbps) Internet Speed. - Connection via Ethernet Cable (Avoid Wi-Fi) - Avoidance of other people using/sharing the same bandwidth connection while calls are taking place, especially concerning: - Streaming Multimedia content (4K/Full HD Movies) - Online gaming - Downloading large content (torrents) - Enabled recordings on any DVR/Set-up-Boxes Who We Are: It’s our Mission to Drive Dentistry Forward Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states. We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?” If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you! We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.

Description ON-CALL ELDER FRAUD HOTLINE/CASE MANAGEMENT SPECIALIST Job Description: As an Elder Fraud Hotline Specialist, you will perform a range of case-management, information sharing, referral, training, planning, analytical, writing, problem-solving and related work in support of ICF’s implementation of a nationwide hotline serving older Americans who have been victims of fraud. You will also provide training and technical assistance for federal, state and local clients around this issue. You will engage in solution-focused work with victims of elder fraud and allied professionals. You will provide follow-up assistance as needed. You will also provide subject matter expertise (SME) to ICF project teams and assist with development and review of deliverables. THIS IS AN ON-CALL, part-time hours position based on project needs. This position requires obtaining a Public Trust Clearance PRIOR to the start date. Key Responsibilities: - Provide expertise and staff support for a nationwide hotline - Provide excellent customer service to all callers - Meet service metrics for this project - Understand the complexities of elder fraud and resources to assist victims - Provide complete case management for individuals reporting cases—from filling out forms to warm hand-offs with appropriate organizations - Update and maintain complete and accurate records and resource lists - Identify and share trending information from hotline reports - Provide feedback and expertise to multiple ICF teams to develop communications plans, materials, and public awareness campaigns - Ensure compliance with all relevant state and federal requirements related to running a call center that provides direct services - Work with ICF teams to ensure consistent availability of underlying technology to minimize any disruptions to call center operations - Develop and maintain strategic partnerships with allied organizations and groups serving a similar population - Support data collection, analysis and report writing - Perform other related duties as assigned Basic Qualifications: - Bachelor's degree in Human Service subject matter area - Minimum 3 years working with older adults experiencing victimization, elder abuse and/or fraud; Experience in helping victims file reports and connect with resources; Detailed knowledge of and experience working with local victim service providers, state victim service coalitions, and allied professions - Minimum 2 years of experience delivering TTA to victim service programs - Demonstrated experience in staffing a Call Center/Hotline - Experience with grant/contract compliance - Experience with compliance around maintaining data integrity and victim confidentiality - Proficiency with MS Office - U.S. citizenship is required by federal government contract. - This position requires a Public Trust security clearance. Applicants will be subject to a government security investigation to obtain clearance prior to the start date. Preferred Skills/Qualifications: - Master’s Degree in Human Service subject area - Experience working in systems that serve older victims of crime - Understanding and experience working on national level efforts - Experience analyzing quantitative and qualitative data Professional Skills You Will Use: - Ability to communicate with excellence, both orally and in writing - Demonstrated highly professional demeanor - Excellent interpersonal and coalition building skills - Ability to work with various levels of internal staff, as well as clients, grantees, and vendors - Ability to create and manage timelines and tasks in a fast-paced environment, and collaborate with other teams to complete project deliverables - Ability to perform effectively in a client-service oriented environment and familiarity with government structure and government agencies #LI-CC1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Nationwide Remote Office (US99)