• Act as the primary point of contact for designated customer accounts in Sweden, managing service-related communications and ensuring customers understand how to engage Trimble support through agreed channels • Work with partner and Trimble support to coordinate responses to urgent issues by connecting the right people together and driving timely updates to the customer • Prioritize work based on impact and urgency, ensuring expectations and response times are aligned with agreed SaaS solution SLAs • Communicate clearly and professionally with corporate customers, including writing customer updates that are accurate, concise, and actionable • Maintain a steady communication cadence during incidents, including status updates, timelines, and next planned actions • Help facilitate incident management activities in line with ITIL 4 practices, including triage, escalation, and post-incident follow-up • Support continual improvement by identifying recurring issues, communication gaps, or process friction, and proposing practical improvements • Partner with internal teams and stakeholders to ensure smooth handovers, clear responsibilities, and a consistent service experience • Ensure customer issues are received from authorized sources and follow proper verification procedures

• Oversee day-to-day operations across multiple orthodontic practices. • Serve as the primary liaison between supported offices and MB2 leadership. • Drive performance in production, collections, insurance aging, and overall year-over-year growth. • Monitor KPIs and implement operational improvements across all locations. • Ensure operational consistency and accountability throughout the region. • Maintain visibility into clinical workflow, scheduling efficiency, and case acceptance. • Utilize Gaidge and remote access tools to monitor schedules and proactively address operational challenges. • Review MTD production, collections, and aging reports and submit required reporting. • Review marketing updates and operational reporting from each office. • Support offices in person as needed to maintain performance standards. • Mentor and support Office Managers and Assistant Managers daily. • Conduct skill assessments and provide structured training using MB2’s training philosophy. • Participate in performance evaluations, coaching conversations, and corrective action processes. • Foster accountability, engagement, and a high-performance culture. • Ensure compliance with company policies and regulatory standards (HIPAA, OSHA, and employment regulations). • Oversee supply management and operational expense controls. • Attend manager meetings and collaborate with leadership.

Liberty Healthcare Corporation operates the ‘California Conditional Release Program,’ a specialized intensive community supervision and treatment program for people adjudicated as “Sexually Violent Predators” and court-ordered to transition from in secure residential treatment in the community. Liberty is now hiring for a part-time ‘Regional Coordinator’ position which is well-suited for an experienced parole, probation, criminal justice, or forensic mental health professional. The responsibilities of this key position will include: - Direct monitoring and supervision of adult sex offenders in the community - Facilitating new client’s transition from secure residential treatment into the community – which includes developing comprehensive supervision plans for new clients and securing suitable housing, health and human services, and financial support - Leading and supervising a team of field-based staff - Collaborating with the program’s leadership team - Developing and maintaining productive working relationships with a multitude of stakeholders – including treatment providers, law enforcement, court officials, state hospital contacts, and government agencies - Completing reports - Remaining on-call 24/7 (Monday through Friday) and responding promptly to emergencies This is a virtual position which will require you to travel regularly throughout the region and work partially from your home office. Because Liberty’s monitoring services are 24/7, 365 – the work schedule will be flexible, but highly variable and unpredictable. Work hours may range from 20-35 each week. As a full-time employee of Liberty Healthcare in this role, you can expect: - Hourly compensation of $35.00 to $40.00 (depending on qualifications) - Reimbursement for work-related mileage - Laptop, mobile phone and other home office equipment

Liberty Healthcare Corporation operates the ‘California Conditional Release Program,’ a specialized intensive community supervision and treatment program for people adjudicated as “Sexually Violent Predators” and court-ordered to transition from in secure residential treatment in the community. Liberty is now hiring for a part-time ‘Regional Coordinator’ position which is well-suited for an experienced parole, probation, criminal justice, or forensic mental health professional. The responsibilities of this key position will include: - Direct monitoring and supervision of adult sex offenders in the community - Facilitating new client’s transition from secure residential treatment into the community – which includes developing comprehensive supervision plans for new clients and securing suitable housing, health and human services, and financial support - Leading and supervising a team of field-based staff - Collaborating with the program’s leadership team - Developing and maintaining productive working relationships with a multitude of stakeholders – including treatment providers, law enforcement, court officials, state hospital contacts, and government agencies - Completing reports - Remaining on-call 24/7 (Monday through Friday) and responding promptly to emergencies This is a virtual position which will require you to travel regularly throughout the region and work partially from your home office. Because Liberty’s monitoring services are 24/7, 365 – the work schedule will be flexible, but highly variable and unpredictable. Work hours may range from 20-35 each week. As a full-time employee of Liberty Healthcare in this role, you can expect: - Hourly compensation of $35.00 to $40.00 (depending on qualifications) - Reimbursement for work-related mileage - Laptop, mobile phone and other home office equipment