Perform quality monitoring of calls to meet department objectives, evaluate representative skills against metrics, provide feedback, and identify training needs based on quality results to enhance customer service performance.

• Be the primary agent for servicing all subscription-based customers • Answer, screen, and follow up with incoming calls, emails, and live chats • Respond to customer inquiries and concerns in a professional and timely manner • Work with existing database of customers and new customers • Drive administrative systems and technology • Support other team members as needed

About the role Medical Marijuana Clinic is seeking a dependable and compassionate Chat Support Clerk to join our remote team. In this role, you will serve as the first point of contact for patients and clients, delivering prompt, accurate, and empathetic support through live chat and messaging platforms. You will play a key role in enhancing the patient experience while upholding the highest standards of confidentiality and professionalism. Responsibilities Respond promptly and professionally to patient and client inquiries via live chat Provide accurate information regarding clinic services, appointments, and general inquiries Escalate complex or sensitive cases to the appropriate clinical or administrative staff Maintain detailed and accurate records of all patient interactions in the system Adhere strictly to HIPAA guidelines and patient confidentiality policies Collaborate with internal teams to continuously improve the patient support experience Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred Previous experience in customer service, chat support, or a healthcare setting is a plus Excellent written communication skills with a professional and empathetic tone Comfortable working independently in a remote environment with minimal supervision Reliable internet connection and a quiet, dedicated home workspace Familiarity with CRM or ticketing systems is an advantage What we offer Schedule Flexible hours Location 100% (remote) United States Growth Career advancement Training Paid onboarding Medical Marijuana Clinic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

• Facilitate deliveries from booking to successful drop-off and everything in between • Provide best-in-class support for our customers and drivers via chat and phone • Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly • Provide operational feedback and identify pain points for the team to optimize logistics