• Execute Quality Control testing in accordance with the Digital Banking Quality Control annual review schedule • Assess the effectiveness of key processes and controls across Digital Banking Operations, including customer service, fraud operations, customer onboarding, payment processing, reconciliations, and transaction workflows. • Partner with process owners and business leaders to validate observations and formalize management action plans • Prepare and communicate results through various reports to Compliance Management, Business Units, and additional stakeholders • Stay current on industry issues and regulatory developments to evaluate potential impact on quality control testing procedures • Supports the Senior Manager in maintaining and enhancing the quality control framework, which includes, but is not limited to updates to testing methodologies and procedures. • Perform other duties as assigned

• Assist in maintaining and organizing internal and client documents, ensuring all information is up-to-date and easily accessible • Support the development and/or optimization of company tools and platforms • Assist in handling service agreements with clients, issuing invoices, and tracking payments • Support collecting and presenting data to create reports on key performance indicators (KPIs) • Help with calendar management, scheduling appointments, and keeping client records • Collaborate on executing special projects as needed

• Assist with configuration, integration, and troubleshooting of legal tech systems. • Research, implement, and manage automation tools to improve workflows. • Coordinate workflows, monitor task completion, and support process improvements. • Support proposal formatting and engagement tracking within CRM platforms. • Collaborate with vendors and internal teams to resolve system issues. • Maintain internal knowledge bases, dashboards, and reporting tools. • Manage CRM user access, data integrity, and feature adoption. • Manage and track firmwide project timelines across legal, sales, and administrative teams. • Design and maintain professional sales presentations and branded templates. • Support conversion rate optimization and operational efficiency initiatives. • Build and maintain standard operating procedures and internal documentation.

• Accountable for the strategic leadership and oversight of all provider network operations • Direct the accurate, timely, and compliant management of provider data, maintaining data integrity and ensuring alignment with Centene EBOS and regulatory standards • Oversee and optimize the provider credentialing process, guaranteeing that all provider credentials are current and adhere to internal policies and all applicable regulatory requirements • Champion initiatives to advance market service excellence by implementing process improvements and fostering a culture of continuous improvement • Lead and coordinate across the enterprise, facilitating cross-functional collaboration and clear communication to support organizational objectives and drive performance outcomes • Ensure compliance with all healthcare regulations, Centene policies, and standard operating procedures (SOPs) • Promote and drive the adoption of industry best practices, leveraging data and analytics to identify opportunities for standardization and operational excellence • Establish, monitor, and report on key performance indicators (KPIs), using data-driven insights to lead performance improvement initiatives and ensure achievement of EBOS goals.