Forbright Bank

• Record new loans and customers in the Company's loan servicing system (WSO): (1) C&I loans; (2) Commercial and residential real estate; (3) Participations; (4) Asset based revolvers • Processing originations, participations/syndications for member loans, and acting as agent for re-syndicated loans • Provide complete loan administrative and servicing activities for loan portfolio consisting of commercial and healthcare ABL loans • Process the receipt and distribution of loan principal and interest payments, unused line fees, and L/C fees in WSO • Generate and send loan transaction notices to customers • Respond to servicing related questions from internal and external customers • Perform other duties as assigned

• Provide friendly, expedient, and professional customer service to Forbright Bank customers via telephone and/or written correspondence • Support a customer service environment that is focused on Forbright’s mission, vision, and core values • Handle inbound and outbound customer calls, secure messages, and/or emails in a fast-paced contact center environment • Use effective communication and probing questions and critical thinking skills to identify customer needs and provide relevant solutions which may include offering banking products • Manage multiple tasks such as efficiently navigating between systems and resources • Advise and educate customers on available Forbright's digital tools and resources to improve the user experience • Assist in application research and customer communication around applications • Intake/process Reg E claims in accordance with Federal Guidelines • Support fraud analysts by gathering information and logging findings within various systems • Frequent communication with fraud analysts and other customer service representatives • Answer all inbound calls by welcoming callers in a polite, friendly, and professional manner • Provide outstanding customer service by demonstrating empathy, active listening, and professionalism • Embrace continuous improvement and development through coaching and collaboration with manager and team members • Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority • Identify solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service • Assist in training new and existing employees, in conjunction with Contact Center management and the Training Department • Perform other duties as assigned

Title: Manager, Fraud & Complaints, Solar Servicing Location: United States Remote Consumer Banking Division – Solar Servicing : Legal / Full Time / Remote Job Description: Manager, Fraud & Complaints, Solar Servicing Remote Consumer Banking Division - Solar Servicing : Legal / Full Time / Remote apply for this job COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries. COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright's capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. JOB SUMMARY: The Manager, Fraud & Complaints, Solar Servicing is responsible for the resolution of complex investigations, protecting the Bank from legal, financial, reputational, and operational risk. This role manages a team of internal and/or external (vendor) Fraud & Complaints staff to complete thorough investigations into complaints and suspected fraudulent activities, including those involving installer, borrower, sales representative, and first-party and third-party fraud. This role is also responsible for identifying and implementing process enhancements to automate tasks, boost productivity, and generate insights for the team. DUTIES AND RESPONSIBILITIES: - Oversee internal and external (vendor) staff conducting fraud and complaint investigations, including training, monitoring, and management of such staff - Develop and deliver reporting on fraud and complaint volume, trends, and outcomes, providing data-driven insights and recommendations to management - Develop, update, and maintain procedure and process documents for the Fraud & Complaints team - Identify and implement process enhancements to streamline processes for Fraud & Complaints team - Identify and execute on opportunities for adopting artificial intelligence tools to automate tasks, boost productivity, and generate insights for the team - Exercise sound cost discipline in management of internal and external Fraud & Complaints team through the efficient use of people and technology, and identifying scalable solutions that reduce expenses while complying with internal policies and preserving investigative integrity - Gather and analyze evidence, employing a variety of investigative techniques, such as loan material review, forensic accounting, call listening, data analysis, and interviews, to uncover fraudulent schemes and identify responsible parties - Investigate, respond to, and resolve fraud cases, routine and high-risk complaints, and FCRA disputes using various tools available - Perform legal investigations at the direction of internal and external counsel, and draft first-pass legal responses and recommendations - Collaborate with internal stakeholders to detect, address, and prevent future occurrences of identified fraud cases and to develop and implement risk-based prevention strategies and controls to mitigate risks and safeguard company assets - Stay up to date with emerging fraud trends, industry best practices, and regulatory requirements related to fraud detection and prevention - Create comprehensive investigative reports, documenting findings, recommendations, and actions taken to address fraud or complaint incidents, as needed - Execute on special projects - Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: - Supervise assigned employees and external (vendor) staff by organizing and monitoring work progress - Maintain internal and external staff by recruiting, selecting, orienting, and training staff - Manage performance of employees through development, coaching, and counseling - Manage performance of external staff (vendor) through periodic evaluation and routine feedback, as needed QUALIFICATIONS: - High School Diploma required; Bachelor's Degree preferred - Minimum of 6 years of experience within fraud investigation, conducting complex investigations (preferably in a corporate or financial institution setting) required - Minimum of 2 years in a supervisory role required - Knowledge of lending, servicing, and debt collection regulations, and some or all: FCRA, FDCPA, SCRA, Reg Z, UDAAP, BSA/AML, TILA, OFAC required - Comfortable reviewing loan and financial transaction information - Proficient with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) as well as LexisNexis, Snowflake, SQL, DataTree, and Emailage - Ability to see patterns, trends, and spot suspicious behavior - Proficient in utilizing data analysis tools and techniques to identify patterns, anomalies, and trends indicative of fraudulent activities - Proficient in conducting online investigative research using search engines and open-source intelligence techniques - Strong knowledge of fraud detection and prevention techniques and a solid understanding of relevant laws, regulations, and industry standards - Ability to present complex findings and recommendations to technical and non-technical stakeholders - High ethical standards and integrity, maintaining confidentiality and professionalism throughout investigations - Bilingual (English / Spanish) preferred, but not required - Advanced certifications such as Certified Fraud Examiner (CFE) preferred, but not required - Experience with fraud or complaint handling in the solar industry preferred, but not required - Experience with fraud detection software and knowledge of relevant technologies - Excellent verbal, written, and interpersonal communication skills - Strong organizational skills and attention to detail - Outstanding problem-solving and time management skills - Self-motivated, self-directed, and results-oriented - Adaptable and able to multitask in a fast-paced environment - Can work independently and within a team; solution-oriented with a collaborative approach $75,000 - $80,000 a year The pay range for this position is above. The specific rate will depend on the successful candidate's qualifications and prior experience $75,000 (entry level qualifications) to $80,000 (highly experienced). POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to: - Remain in a stationary position - Use hands and fingers - Utilize a computer monitor with visual acuity - Operate technology or other office machinery such as printers, scanners, etc. - Communicate clearly verbally and/or in writing with others ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. PERKS/BENEFITS: - Comprehensive health, dental, and vision plans - 4 weeks PTO - 401k + company match - Metro SmartTrip benefits ($50/mo) - Remote or hybrid (4 days per week in-office) work schedules for most positions - Incentives for purchasing solar panels, electric vehicles, biking to work, etc. - Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! - Best Workplaces for Commuters 2023 & 2024 winner - The Washington Post Top Workplaces 2023, 2024, and 2025 winner - American Banker Best Banks to Work For 2023 winner CORE PRINCIPLES: - Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed. - People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values. - Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world. Innovation is a continuous investment in new ideas. - Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength. - Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting. - Clients: We exist to advance our clients' success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose. - Shareholders: We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners - not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build. - Communities and the Environment: We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share. It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics. Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time. By applying, you acknowledge that you have reviewed our CCPA Privacy Notice. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person. State agencies are currently developing rules that will provide additional guidance regarding the circumstances, timing, and specific information required for this notice. Forbright Bank will update its procedures and disclosures as necessary to comply with any such forthcoming rules or requirements. apply for this job

• Collaborate with Product, Customer Support, and Operations teams and serve as technology first responder to efficiently resolve escalated issues • Coordinate with and train additional team members (including offshore team members) to ensure 24/7 support • Monitor production systems for performance, availability, and reliability • Respond to and manage production incidents, triaging and performing root cause analysis and help implementing fixes to prevent recurrence • Develop, maintain, and optimize monitoring and alerting systems to proactively identify issues • Analyze system performance and identify areas for improvement • Collaborate with engineering teams to optimize application and infrastructure performance • Implement and manage capacity planning and scaling strategies • Automate repetitive tasks and processes to increase operational efficiency • Develop and maintain scripts and tools for system management and monitoring • Implement and maintain SRE principles, including service level objectives (SLOs), service level indicators (SLIs), and error budget • Participate in the design and implementation of disaster recovery and high-availability solutions • Maintain comprehensive documentation for systems, processes, and incident management procedures • Create and deliver regular reports on system health, incident trends, and performance metrics • Work closely with development teams and SaaS vendors’ product teams to ensure new features and changes are reliable and scalable • Partner with SaaS vendors to ensure timely resolution of platform issues, enforcing SLAs for urgent issues and monitoring backlog remediation for items with lower priority or longer lead times • Communicate effectively with stakeholders to provide updates on incident resolution and system status • Stay current with industry trends, technologies, and best practices in SRE and production support • Propose and implement improvements to processes, tools, and systems • Perform other duties as assigned

• Execute against established collections and recovery strategies to improve key portfolio metrics, including roll rates, cure rates, liquidation rates, and recovery performance • Monitor ongoing performance and proactively identify trends, risks, and opportunities for improvement • Support forecasting and performance tracking for collections and recovery channels • Contribute to the development and refinement of strategies based on observed performance and data insights • Manage day-to-day performance of third-party subservicers and collection agencies responsible for delinquency management and charged-off recoveries • Hold vendors accountable to clearly defined KPIs, SLAs, and performance expectations • Identify performance gaps and drive timely corrective action plans with vendors • Lead recurring performance reviews and operational meetings with vendors (weekly/monthly/quarterly) • Escalate and help resolve complex operational or borrower issues in partnership with vendors • Analyze collections and recovery performance data to understand drivers of borrower delinquencies and recovery trends • Partner with internal analytics teams to translate data into actionable insights and operational improvements • Identify, design, and implement process improvements and new collections tactics to enhance collections outcomes, scalability, and borrower experience • Prepare and deliver regular performance reporting, clearly articulating trends, drivers, and actions being taken • Ensure processes and vendor activities align with internal policies and regulatory requirements by partnering closely with the Legal and Compliance teams • Perform other duties as assigned

• Identify and mitigate potential compliance risks for the Bank's Solar Servicing business • Support the design of compliant programs, advising business leaders on regulatory requirements and emerging regulatory risks, and reporting on risks and issues • Partner closely with business on growth and other initiatives • Provide support and subject matter expertise for the evaluation and development of risk assessments, effective regulatory compliance internal controls, issues management, program governance, and process improvements • Be the primary point of contact for filing Solar Servicing’s licensing annual reports; obtaining and maintaining state licenses for Solar Servicing’s licensed activities; and state examinations (including exam responses, escalating findings, and ensuring timely remediation and closure of action items) • Manage a comprehensive compliance monitoring and testing program using risk-based methodologies and deliver actionable reporting and insights to senior management • Oversee third-party servicers to ensure regulatory compliance, including performance monitoring, risk identification, and remediation • Provide guidance to business partners on servicing laws and regulations • Support efforts to monitor regulatory and legal developments, including assessing impacts to business • Support the application of corporate compliance policies and review of procedures developed by the business • Establish and maintain relationships with internal and external business partners through coordination on consumer servicing matters • Perform other duties as assigned

COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries. COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. JOB SUMMARY: The Associate, Loan Servicing, is responsible for assisting with the implementation of systems, development, and documentation procedures, and executing the Loan Servicing department's responsibilities for the commercial and ABL loans managed by Alliance Partners. DUTIES AND RESPONSIBILITIES: - Record new loans and customers in the Company's loan servicing system (WSO) - - C&I loans - - Commercial and residential real estate - - Participations - - Asset based revolvers - Processing originations, participations/syndications for member loans, and acting as agent for re-syndicated loans - Provide complete loan administrative and servicing activities for loan portfolio consisting of commercial and healthcare ABL loans - Process the receipt and distribution of loan principal and interest payments, unused line fees, and L/C fees in WSO - Generate and send loan transaction notices to customers - Respond to servicing related question from internal and external customers - Perform other duties as assigned QUALIFICATIONS: - High School Diploma required; Bachelor’s Degree preferred - Minimum of 2 years of experience with commercial loan or financial transaction processing required - High level of proficiency and comfort with technology-based systems and applications - Superior client services skills required - Proven ability to meet deadlines while completing thorough and error-free documentation - Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) - Excellent verbal, written, and interpersonal communication skills - Strong organizational skills and attention to detail - Outstanding problem-solving and time management skills - Self-motivated, self-directed, and results-oriented - Adaptable and able to multitask in a fast-paced environment - Can work independently and within a team; solution-oriented with a collaborative approach $60,000 - $65,000 a year The pay range for this position is above. The specific rate will depend on the successful candidate’s qualifications and prior experience $60,000 (entry level qualifications) to $65,000 (highly experienced). POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to: • Remain in a stationary position • Use hands and fingers • Utilize a computer monitor with visual acuity • Operate technology or other office machinery such as printers, scanners, etc. • Communicate clearly verbally and/or in writing with others ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. PERKS/BENEFITS: • Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • Best Workplaces for Commuters 2023 & 2024 winner • The Washington Post Top Workplaces 2023, 2024, and 2025 winner • American Banker Best Banks to Work For 2023 winner CORE PRINCIPLES: • Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed. • People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values. • Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world. Innovation is a continuous investment in new ideas. • Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength. • Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting. • Clients: We exist to advance our clients’ success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose. • Shareholders: We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners – not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build. • Communities and the Environment: We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share. It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics. Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time. By applying, you acknowledge that you have reviewed our CCPA Privacy Notice.

• Own portfolio performance across the servicing lifecycle, including core servicing and customer support, late-stage collections, and default loan servicing • Manage service offerings for borrowers whose installers cannot complete their projects or fulfill on warranty obligations to bolster borrower satisfaction and loan performance • Establish, forecast, and deliver against aggressive portfolio performance targets including roll rates, loss rates, prepayment rates, and expense related metrics • Manage a network of vendors who primarily execute business processes • Hold vendors accountable to clearly defined performance standards, proactively identifying performance gaps and driving corrective action plans with urgency and precision • Responsible for expense management related to processes and vendors under your oversight • Develop and oversee comprehensive monitoring programs for oversight of process and vendor performance • Partner with analytics to translate data into actionable strategies; independently challenge assumptions and drive strategy refinement based on performance insights • Prepare and deliver portfolio performance reviews, articulating both the drivers of performance trends and the strategies and tactics under development or deployed to improve performance • Partner with Capital Markets to respond to loan owner questions about performance trends • Collaborate with legal and compliance teams to create programs and processes that can both deliver superior loan performance and withstand regulatory scrutiny • Perform other duties as assigned

• Develop, launch, and manage Forbright Bank’s paid search, paid social, and display advertising strategies for its digital banking products  • Optimize paid media campaigns to meet and/or exceed performance marketing goals through channel-specific levers, including but not limited to copy changes, keyword expansion, bid adjustments and automation, budget allocation, a/b testing, placement testing, etc.  • Partner with our Martech, Data, and Analytics teams to enhance our tagging and tracking  • Develop/improve daily, weekly, and monthly reporting to capture data and insights required for daily analysis, efficient campaign management, and regular communication   • Maintain/enhance partnerships with third party vendors to unlock growth and insights   • Collaborate with cross-functional teams to develop audience targeting strategy  • Provide regular reports and feedback to the Marketing and Digital Banking team, offering insights into media performance and advocating for necessary support to enhance campaign performance  • Assist with the development and execution of paid media test and learn roadmap and regularly analyze and report out on results  • Handle trafficking and QA support for campaign launches and campaign changes  • Manage campaign pre-launch and post-launch documentation in accordance with control procedures  • Identify and help establish new traffic source opportunities, both directly with media publishers and new ad networks   • Collaborate with creative resources to provide feedback on creative assets, specifically providing guidance on paid media best practices for creative  • Oversee and manage paid media campaign budget pacing  • Stay updated with search, social, and display trends, tools, and best practices to continuously refine paid media strategy  • Perform other duties as assigned

• Deliver training programs to employees virtually, on a variety of topics, including job-specific skills, compliance, company policies, and changes to processes/procedures • Perform analysis of internal training needs, develop objectives, write content, test questions, and supplemental materials, and prepare scripts for eLearning • Use adult learning principles, effective communication, and training best practices in the facilitation of training material • Work with and consult subject matter experts to ensure the quality and accuracy of lessons • Work with the Instructional Designer to continue to develop job aids, participant guides, training plans, and more to ensure training materials are effective and accurate • Perform duties within the flexible working hours of 8 a.m. - 8 p.m. EST • Perform other duties as needed