• Advise and support our customers via phone, email, and chat

Role Description This is a virtual education teaching position on campus. Qualifications - A Bachelor's degree. - Hold a valid and active Pennsylvania Instructional Certificate in specified curriculum. - Criminal history and child abuse clearances (Acts 34, 151 and FBI). - Experience developing AI-related projects or curriculum. - Familiarity with specific AI education platforms or resources. - Experience working in a project-based learning or competency-based education environment. - Experience with data analysis and using data to inform instructional decisions. - Experience with coding competitions or extracurricular computer science activities. - Such additional or alternatives to the above qualifications as the board or superintendents may determine appropriate and acceptable. Requirements - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits - Medical Insurance - Dental Insurance - Vision Reimbursement - Tuition Reimbursement - Personal and Sick time - PSERS Retirement Fund Essential Duties and Responsibilities - Curriculum Development and Implementation (AI-Focused): - Design, develop, and implement engaging and rigorous high school computer science curricula that integrate AI concepts, principles, and applications. - Develop project-based learning experiences that allow students to apply computer science skills to solve real-world problems, particularly those related to AI. - Collaborate with other faculty to integrate AI concepts across different subject areas. - Continuously update curriculum to reflect advancements in AI and computer science. - Align curriculum with relevant national and state standards. - Personalized Learning and Instruction: - Utilize data-driven insights and AI-powered tools (where applicable) to understand individual student needs, learning styles, and progress. - Differentiating instruction and providing personalized support to ensure all students achieve mastery of competencies. - Foster student ownership of their learning and encourage self-reflection. - Project-Based Learning Facilitation: - Guide and mentor students through the entire project lifecycle, from ideation and planning to execution and presentation. - Facilitate collaboration, teamwork, and problem-solving within project groups. - Provide timely and constructive feedback on student projects, focusing on both process and outcomes. - Assess student learning through project-based rubrics and competency-based assessments. - Competency-Based Education: - Clearly define learning competencies and success criteria for computer science topics. - Develop and utilize varied assessment methods that directly measure student mastery of identified competencies. - Provide students with clear pathways to demonstrate their learning and progress through the curriculum. - Track and report student progress based on competency attainment. - Technology Integration (AI Emphasis): - Effectively integrate various software, hardware, and AI tools into instruction. - Guide students in the ethical and responsible use of AI technologies. - Stay current with emerging AI trends and educational technologies.

• Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services to customers • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Notice to Candidates: Please respond only to emails from the @fullbay.com domain when communicating about this position. Be cautious of potential phishing attempts from external addresses. If you receive a message that seems suspicious or is not from @fullbay.com, do not engage and report it immediately. Your security is important to us. Outbound Business Development Representative The Customer Support Representative handles incoming customers calls, serves as a liaison providing product/services information, and troubleshooting and resolving any emerging problems customer accounts might face with accuracy and efficiency. This role is responsible for ensuring excellent service standards are in place, responding efficiently to customer inquiries and maintaining high customer satisfaction in accordance with Fullbay policies and procedures. Primary Duties & Responsibilities: - Manages large amounts of incoming calls while following Fullbay communication procedures, guidelines and policies. - Generates sales leads. - Takes the extra mile to engage customers by identifying and assessing customers’ needs to achieve satisfaction. - Builds sustainable relationships and trust with customer accounts through open and interactive communication. - Ensures excellent service standards, responds efficiently to customer inquiries and maintain high customer satisfaction - Provides accurate, valid and complete information by using the appropriate resources, methods/tools. - Completes expectations of position in order to meet established personal/customer service team sales targets and call handling quotas. - Handles customer feedback and complaints, provides appropriate solutions and alternatives within the time limits; follow to ensure resolution. - Troubleshoots and investigates if there is not enough information to resolve customer complaints - Keeps records of customer interactions, process customer accounts and file documents. - Performs other duties as assigned. Minimum Education & Work Experience: - High School Degree or equivalent - Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position Key Skills and Qualifications: - Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite. - Familiarity with CRM systems and practice - Track record of over-achieving quota - Strong phone contact handling skills and active listening skills - Excellent communication (both verbal and written) and presentation skills - Customer service focussed with the ability to adapt/respond to different types of characters - Troubleshooting and problem solving ability - Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative. - Ability to multitask, prioritize, and manage time effectively - Proficiency with 10-key typing and data entry. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds. - Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening. - Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus. - Noise level in the work environment is usually moderate. - Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone. Location Phoenix, Arizona (Remote) Department Support Employment Type Full-Time Minimum Experience Entry-level Compensation $18.00 - $22.05 per hour