• Reporting to the VP of Service Delivery and Customer Success, the Delivery Director is responsible for the overall delivery health and outcomes of assigned client accounts. • You own delivery at the portfolio level across multiple accounts or large enterprise engagements, ensuring delivery models are sustainable, delivery risks are structurally addressed, delivery outcomes on track, and client trust is maintained at the executive level. • You lead and coach Delivery Managers, intervene when delivery requires structural correction, and partner closely with Client Partners to align delivery outcomes with commercial strategy. • Your role is not to run projects, but to ensure the right delivery system is in place for long-term success. • Maintain a portfolio-level view of delivery health, risks, dependencies, and systemic issues. • Decide when delivery requires intervention, reset, or structural change. • Act as the senior escalation point for delivery issues beyond Delivery Manager scope.

At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career. We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle. Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. Join our journey and discover what makes us the bright alternative. About the role: The Associate Director – Data Delivery & Client Integrations is the senior delivery leader accountable for Aztec’s most complex Markets data programmes, including two-way integrations between Aztec and client platforms, structured datasets and extracts derived from eFront Invest, and delivery of high-complexity client reporting and data products. This role forms part of the Markets Technology leadership team, working closely with platform and regional technology leaders to ensure joined-up delivery and consistent governance across the Markets technology landscape. The role leads multi-disciplinary squads and workstreams (Reporting & Data engineers, Integration Engineers, Solution Architects, application SMEs, and Client Facing Teams), ensuring delivery is predictable, controlled, audit-ready, and scalable. The role provides line management to senior technical leaders in the Reporting & Data domain and acts as the senior escalation point for delivery risks that affect client commitments, control outcomes, or operational integrity. In addition, the role contributes to business development activity by supporting RFP responses, solution design workshops, and client due diligence, ensuring Aztec’s data exchange proposition is credible, deliverable, and aligned to platform and control standards. Key Responsibilities: 1. Domain Ownership: Data Delivery & Client Integrations (Markets-wide) - Own the end-to-end delivery of a portfolio of complex client data exchange and reporting initiatives for Aztec’s largest and most demanding global clients. - Translate Markets Technology strategy into a sequenced delivery roadmap for data exchange initiatives, balancing client value, operational risk, and engineering capacity. - Act as the accountable owner for delivery outcomes across the domain, including scope control, dependency management, and risk-based prioritisation. - Provide a clear escalation path and decision-making structure for delivery trade-offs impacting client outcomes, operational integrity, or control compliance. - Partner with BD and Solution Architecture to shape standard delivery patterns and “reference solutions” for repeatable client data exchanges. 2. Two-Way Client Integrations & Data Exchange Accountability - Lead delivery of two-way integrations between Aztec and client platforms, including: - Outbound: structured datasets, extracts, APIs, investor/regulatory feeds - Inbound: client reference data, portfolio/enrichment datasets, mapping feeds - Ensure integrations are designed and delivered with strong controls for completeness, reconciliation, exception handling, operational usability, and secure transport. - Oversee delivery across multiple connectivity patterns, including SFTP, API-led integration, and data-sharing / data-platform outputs. - Coordinate delivery across platforms (especially eFront Invest), integration tooling, and data layers, ensuring solutions align to enterprise integration standards and long-term maintainability. 3. Delivery Governance, Controls & Audit Readiness (ISAE / CAB / ACLM) - Ensure delivery operates within Aztec’s ISAE 3402 control environment, including evidence retention, approvals, traceability, and support to control testing. - Own the delivery governance model for client data exchange programmes, ensuring: - CAB-managed change for production releases - Structured documentation and test evidence - Controlled promotion through Dev → SIT → UAT → Production, with cutover and hypercare - Maintain portfolio-level oversight of data protection, access controls, and secure handling of client data, including periodic access reviews and alignment with InfoSec requirements. - Drive consistent application of ACLM discipline for configuration and release artefacts where applicable (especially for reporting logic, mapping, and interface contracts). - Ensure security-by-design for all client data exchanges and integrations, including data classification, encryption in transit/at rest (where applicable), authentication/authorisation, secrets handling, and alignment with InfoSec patterns and policies. - Own delivery inputs to third-party risk assessments for connectivity solutions and delivery partners (e.g., due diligence evidence, control alignment, remediation tracking), ensuring appropriate documentation is maintained for audit. 4. Stakeholder, Client & Solution Design Leadership - Serve as senior counterpart to Client Facing Teams (CFT) and key client stakeholders for delivery governance, milestones, testing cycles, and acceptance criteria. - Engage directly with strategic clients (as required) to align on schemas, mapping assumptions, reconciliation rules, and delivery sign-off. - Lead internal stakeholder alignment across Operations, Product, Data, Risk, Security, Architecture, and platform SMEs to ensure joined-up delivery and clear accountability. - Support client solution design activities including discovery workshops, requirements shaping, data architecture approach, integration patterns, and delivery planning. - Contribute to BD / RFP processes, including: - Input into written responses for data exchange, reporting, controls and delivery approach - Estimation, delivery assumptions, timelines, risks, and dependencies - Participation in client due diligence and technical solution presentations where appropriate 5. People Leadership & Capability Building (Reporting & Data domain) - Provide line management to senior technical leaders within the Reporting & Data function, including F-band technical track roles and workstream leads as the capability scales. - Build depth and resilience across the domain, reducing key-person dependency through standards, documentation, reusable assets, and structured mentoring. - Lead performance management, objective setting, and development planning aligned to Markets Technology outcomes. - Drive consistent ways of working across reporting and data delivery to support repeatability and scale. 6. Delivery Excellence, Agile Leadership & Continuous Improvement - Establish and enforce delivery best practices across squads and workstreams (Agile, hybrid Agile, or stage-gated delivery where appropriate). - Provide senior agile leadership: backlog governance, sprint discipline, dependency management, and delivery metrics (velocity, cycle time, defect leakage). - Develop repeatable delivery playbooks for client data exchanges (templates, acceptance criteria, test packs, mapping standards, runbooks). - Identify opportunities to reduce bespoke work by productising common client requirements into scalable reporting/data assets. - Own service transition and BAU handover for delivered solutions, including operational acceptance criteria, runbooks, monitoring/alerting, support model, RACI, training, and SLA baselines. 7. Commercial & Capacity Accountability - Own delivery resourcing and capacity planning across the portfolio, balancing demand against capability and ensuring realistic client commitments. - Contribute to commercial planning through estimation, sequencing, and impact assessment—protecting margin by avoiding uncontrolled bespoke expansion. - Govern the use of third-party partners/contractors (where required), ensuring scope control, measurable deliverables, and performance management. 8. Resilience & Operational Continuity - Ensure resilience expectations are defined for critical feeds and integrations, including dependency mapping, rerun/recovery procedures, reconciliation post-incident, and alignment with Aztec business continuity and operational resilience standards. Skills, Knowledge & Expertise: - Senior delivery leadership in complex data/integration programmes within regulated or audit-controlled environments. - Strong understanding of control-driven delivery: ISAE/SOC-aligned evidence, CAB governance, release discipline, and audit readiness. - Demonstrated experience leading delivery governance with demanding global clients and complex acceptance criteria. - Sufficient technical fluency to govern delivery intelligently across SQL-based data products, integration patterns (API/SFTP/data sharing), and modern delivery tooling. - Understanding of private markets fund data concepts and eFront-derived datasets sufficient to manage delivery risk and design trade-offs. - Strong communication and stakeholder management skills, including participation in client solution design and RFP processes. Qualifications & Experience: - Typically 10+ years’ experience in programme delivery, technical delivery leadership, or product delivery within financial services or similarly controlled environments. - Agile delivery certification desirable (CSM/PSM/SAFe), but proven outcomes and governance maturity are primary. - Degree in a relevant discipline or equivalent professional experience. Career Development & Opportunity: This role is a core leadership position within Markets Technology, shaping Aztec’s capability to deliver reliable, controlled, scalable client data integrations. It provides a pathway into broader Markets Technology domain ownership, multi-platform portfolio leadership, and strategic client delivery roles as Aztec expands its “data as a service” proposition. Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

Role Description Trillium Health Resources has a career opening for a Claims Director to join our team! This position provides leadership and management for the Claims staff, in the Claims Department, as applicable. The Claims Director is responsible for: - The processing of all claims and the data elements required to process claims. - The reporting and analysis of claims data. - Identification of Medicaid and State Funded services including retroactive Medicaid coverage for paid claims. - Interaction with the provider community to address specific billing issues. - Training staff on claims processing and reporting and analysts’ duties. - Working closely with other leadership members. This position requires knowledge of the operating claims system, accounting system, data reporting, and overall claims processing and financial analysis operations. On a typical day, you might: - Provide leadership, direction, and management of the department. - Gather, research, and analyze various data to aid Executive Management in decisions regarding provider services. - Ensure the identification of Medicaid and state funded covered services including retroactive Medicaid coverage to ensure appropriate enrollment and claims payment. - Interact between providers and department staff to address any enrollment, payment, and billing issues. - Maintain an understanding of the entire claims management/AR system. - Maintain an understanding of Medicaid and State funded billing rules. Qualifications - Bachelor’s degree in a business field. - Minimum of three (3) years’ experience with extensive claims filing, data reporting, and financial analysis. - Knowledge of Professional (Form CMS1500) Institutional (UB04) billing form, ICD-10/CPT/HCPCS coding/CAQH, HIPAA and claims processing. - Must have a valid driver’s license. - Must reside within North Carolina. - Must be able to travel within catchment as required. - Master’s degree in related business field (Preferred). - Supervision of two (2) or more employees (Preferred). Requirements - Deadline for Application: March 25, 2026 at 11:59pm. - To be considered, submit your application and resume through our ADP Career Center. - Your resume must include: - Employer name, dates of service (month/year), average hours worked per week, and essential job duties. - Education details (degree type, date awarded, institution, field of study). - Licensure/certification information, if applicable. - After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. - You’ll be notified by HR regarding your application status as appropriate. - All applicants will receive a final update once the recruitment cycle closes. Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. Company Description Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

• Develop and execute a comprehensive authorization, eligibility reverification and payor encounter maintenance strategy aligned with enterprise revenue cycle objectives. • Serve as the organizational subject-matter expert on payer authorization rules, revalidation requirements, and medical necessity workflows. • Lead large-scale transformation initiatives including centralization, workflow redesign, automation, and performance standardization. • Establish governance, escalation paths, and performance accountability across a complex, multi-site organization. • Direct day-to-day authorization, eligibility reverification and payor encounter maintenance operations across all service lines and payers. • Ensure timely and accurate submission, tracking, and renewal of authorizations in Homecare Homebase. • Oversee management of payer portals, authorization queues, and work distribution. • Ensure consistent execution across onshore and offshore teams. • Coordinate closely with Intake, Clinical Operations, Scheduling, Billing, and Denials teams. • Partner with nursing leadership, therapy leadership, and clinical staff to ensure clinical documentation supports medical necessity. • Support resolution of clinical questions related to authorization determinations. • Collaborate with Quality, Compliance, and Audit teams to support medical reviews and audits. • Translate payer requirements into operational workflows and staff education. • Define, monitor, and report KPIs including authorization turnaround time, authorization success rate, denial rate, and authorization-related delays. • Use data to identify trends, root causes, and improvement opportunities. • Present performance insights to executive leadership. • Drive continuous improvement using Lean, Six Sigma, or similar methodologies. • Ensure compliance with Medicare, Medicaid, and commercial payer authorization and revalidation requirements. • Maintain audit-ready documentation and processes. • Support external audits (MAC, SMRC, RAC, UPIC) and payer reviews related to authorization. • Partner with Compliance and Legal teams on corrective action plans. • Lead, coach, and develop managers, supervisors, and frontline authorization staff. • Manage blended onshore/offshore workforce models. • Establish clear roles, performance expectations, and career pathways. • Promote accountability, engagement, and operational excellence.