Solution Support Device SME (US-Based, Remote) Summary This role manages support for connected device solutions in clinical trials, focusing on operational excellence, troubleshooting, and site engagement. The position is remote, based in the US, and reports to the Associate Director in the EU region. The role requires strong clinical trial experience, technical troubleshooting skills, and the ability to communicate effectively with clinical sites. Essential Functions - Manages team(s) of junior-level professional employees responsible for successful execution of Tier II Site support for client projects at IQVIA. - Provides leadership and guidance on objectives and priorities and coordinates strategic planning, research, and the tactical development, implementation, and management of support needs as per client requirements. - Creates knowledge articles to facilitate knowledge sharing and improve site support quality. - Defines training and mentors junior support team members on site support requirements. - Oversees activities involving day-to-day support calls and ticket management for self and team. - Performs ticket analysis to identify areas of improvement and ensure quality in site support needs. - Runs operational reviews to provide status on overall support activities. - Provides coaching and guidance on job performance and career development to direct reports. - Delivers hyper care support, including direct site engagement and troubleshooting. - Handles support tickets escalated from tier one teams, providing advanced field support. - Ensures flexible work hours to accommodate site needs. Qualifications - Bachelor’s Degree in Computer Science, related field, or equivalent experience. - Experience in clinical trials and site operations. - Strong troubleshooting and support background, preferably with connected devices (preferred, not mandatory). - Excellent communication and soft skills for managing site interactions. - Ability to work independently in a remote, home-based setting. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role, when annualized, is $75,000.00 - $187,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Role Description The Technical Support Engineer, Data serves an essential role, meeting the data needs of clients through ticketing and chat channels. Technical Support Engineers work to educate and empower, troubleshoot issues, and implement solutions for clients. They ensure the data is accurate and up-to-date for our customers across all of our platforms. Location: 100% Remote - Anywhere within the US Responsibilities - Support clients by resolving data-related questions, tasks, and issues across Finalsite’s software platforms - Perform data sanitization, verification, import, and export functions across our products - Update and maintain data mappings using XML and XSLT - Work closely with clients to advise and educate on best practices - Schedule phone calls or Zoom meetings to collaborate and resolve escalated issues - Create, execute, and modify SQL scripts to resolve issues, optimize database calls, and perform data integration with third-party systems, such as Student Information Systems - Maintain, troubleshoot, and modify software that interacts with third-party APIs in the pursuit of data integration - Collaborate with Data Integration Engineers to ensure our integrations, authentications, and SSOs function as expected - Stay informed on the best practices and functionality across Finalsite’s integration partners - Stay up to date on new product features and improvements, as well as web trends - Troubleshoot, investigate, and create detailed software bug reports and product enhancement requests - Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service - Assist with Integration Deployments, as needed Qualifications - Associate’s or Bachelor’s degree preferred, or commensurate experience - Advanced knowledge of Excel or Google Sheets functionality - Experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred - Experience working with APIs preferred - Ability to multitask and maintain patience when faced with challenging situations - Prior customer service or technical support experience (2-5 years) preferred - Ability to cover evening and weekend hours, as required Residency Requirement Finalsite offers 100% fully remote employment opportunities; however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. Disclosures Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

• This process‑focused role partners closely with the commercial sales and asset recovery teams to ensure trade‑in quotes are accurately aligned with customer opportunities and executed in full compliance with contractual terms and conditions • Collaborates with IT teams to address tool enhancements and defects, ensuring systems integrate effectively to support the trade‑in quoting and recovery processes • Supports the internal Ultrasound and Imaging sales team, confirming trade-in values for GEHC and Non-GEHC medical equipment, and resolving trade-in value discrepancies • Provides quoting support for sales opportunities involving trade‑in assets • Responds to trade‑in valuation escalations, ensuring all compliance requirements are followed and escalating requests appropriately • Resolves system type discrepancies by reviewing assets in the trade‑in tool’s “quarantine” bucket to ensure accurate system valuation

Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. The candidate must be able to work 9:00 AM - 6:00 PM Pacific time business hours and occasionally during weekends to support business needs. Responsibilities Responsibilities We are looking for customer champion who drives agreement and improvement across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team. As part of our Enterprise On-Prem Support team, you will focus on providing advanced support and product expertise to our largest customers and be a senior support engineer working on important customer accounts. You will work with other team members in Atlassian offices globally. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers. You will report to the Manager of the Enterprise On-Prem support team, and perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details. Qualifications - 8+ years of experience in Java support, software services, and system administration for a large end-user community - Experience with operating systems (e.g. Linux, OS X, and Windows) - Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss,) Experience with SQL databases - Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL - Experience being Subject Matter Expert in multiple Atlassian products - Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure) - Be a coach to others on how to perform technical, soft skill, and behavioral interviews - Be a coach with how to present clear interview feedback for technical, soft skills, and Enterprise Support characteristics in both debriefs and write-ups - Communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps - Solve complex tickets, summarize cause, recommend solutions and then escalate - Be the customer champion by being the voice of the customer - Experience in escalation handling Experience working with enterprise customers - Be the example that continues to guide until the cause is established with clear plans to resolve the customer issues. - Assist your global teammates in driving long-running tickets in your areas of expertise to resolution - Challenge others to provide and dig into context and rise to tough occasions Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $111,600 - $133,920 Zone B: $100,800 - $120,960 Zone C: $92,700 - $111,240 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.