• Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions • Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs • Plan and deliver value-based business reviews with customer executives • Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude • Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude • Project-manage the customer journey using internal and external resources as needed • Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights • Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights

• Have regular contact and routine calls with cloud administrators and/or partners for an average of forty accounting firms • Ensure the OneSpace Firm Premier experience is stable and consistent for their firms • Communicate and work jointly with Rightworks internal teams to deliver resolutions to clients • Walk clients through software, office, and staff changes • Advise best practice for using and engaging with the Rightworks OneSpace Firm Premier product • Additional tasks required to ensure the client has a positive experience

• Manage, mentor, and develop a team of Customer Success Managers through regular 1:1s, call reviews, performance feedback, and career development. • Ensure strong adoption, engagement, and satisfaction across your book of business, with a clear focus on retention and expansion. • Operationalize Customer Success plays and engagement models to support Rain’s growth, segment strategy, and customer lifecycle. • Own team-level KPIs including retention, expansion, onboarding success, and customer health scores. • Act as the voice of the customer internally, partnering with Product, Implementations, Support, and Sales to resolve issues, prioritize feedback, and improve the end‑to‑end experience. • Oversee new customer onboarding for your team’s accounts, ensuring fast time‑to‑value and clear success criteria. • Leverage data and tooling to forecast risk, prioritize accounts, and continuously improve CS processes. • Handle customer escalations with confidence and empathy, driving resolution and long‑term trust.

• Dar seguimiento puntual, continuo y proactivo, a todos los mensajes de WhatsApp y correo electrónico. • Analista de documentación y bases de datos, además que colabore en diversas actividades, con un conjunto de habilidades técnicas y blandas muy específicas. • Horario lunes a viernes de 9 a 18 horas (1 hora de almuerzo)