• Contact members promptly regarding out-of-range vital signs or device readings. • Assist members with the use of mobile care management devices. • Communicate with members to identify risks and educate them on recommended device ranges. • Educate members about concerning symptoms and options for outreach, including when to refer to the ER or alternatives. • Maximize members' access to available resources for optimal care. • Assist health coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively.

• Respond to help desk tickets, via Slack, phone calls, and emails, ensuring issues are resolved within defined SLAs. • Troubleshoot and resolve issues related to Microsoft 365, user accounts, email, and basic permissions. • Assist with Windows Server user administration, basic server checks, and routine maintenance tasks. • Diagnose and resolve basic network issues (DNS, DHCP, VPN, Wi‑Fi, printers, internet connectivity); escalate complex issues when needed. • Monitor client systems using RMM tools, perform patching, updates, and proactive maintenance. • Document all work performed in the ticketing system with clear notes and resolutions. • Participate in onboarding of new users (accounts, hardware setup, permissions, applications). • Collaborate with senior engineers on escalations and follow through to resolution. • Educate end users on basic IT best practices and security awareness.

• Create and manage profiles within the client’s internal system using provided onboarding spreadsheets • Accurately enter sensitive personal data to ensure profiles are completed correctly before progressing in the onboarding process • Support high-volume profile creation as new centers expand • Maintain accuracy, confidentiality, and compliance when handling personal information • Communicate professionally with internal team members via email, phone, and virtual platforms • Identify process gaps or inefficiencies and escalate issues as needed

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a motivated, professional, and self-driven individual to join our remote team. You will support clients by keeping communication clear, staying organised, and following through consistently. This position is well suited for someone who is comfortable working independently, managing their time effectively, and staying organised in a remote environment. Attention to detail, reliability, and professionalism are important for success in this role. - Communicate with clients via phone, email, and virtual meetings - Support client requests through coordination and follow-up - Organise and manage task details to support timelines and accuracy - Maintain records, track progress, and provide consistent service support - Collaborate with internal team members and external partners as needed Qualifications - Must be 18 years of age or older - Strong communication and organisational skills - Self-motivated, dependable, and detail-oriented - Comfortable working independently in a remote setting - Previous customer support, coordination, or administrative experience is a plus - Applicants must be based in the United States, United Kingdom, Australia, select countries in Latin America, or the European Union to be considered Benefits - Fully remote position - Flexible working hours - Training and ongoing development - Supportive, team-oriented environment