• Create and manage profiles within the client’s internal system using provided onboarding spreadsheets • Accurately enter sensitive personal data to ensure profiles are completed correctly before progressing in the onboarding process • Support high-volume profile creation as new centers expand • Maintain accuracy, confidentiality, and compliance when handling personal information • Communicate professionally with internal team members via email, phone, and virtual platforms • Identify process gaps or inefficiencies and escalate issues as needed

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a motivated, professional, and self-driven individual to join our remote team. You will support clients by keeping communication clear, staying organised, and following through consistently. This position is well suited for someone who is comfortable working independently, managing their time effectively, and staying organised in a remote environment. Attention to detail, reliability, and professionalism are important for success in this role. - Communicate with clients via phone, email, and virtual meetings - Support client requests through coordination and follow-up - Organise and manage task details to support timelines and accuracy - Maintain records, track progress, and provide consistent service support - Collaborate with internal team members and external partners as needed Qualifications - Must be 18 years of age or older - Strong communication and organisational skills - Self-motivated, dependable, and detail-oriented - Comfortable working independently in a remote setting - Previous customer support, coordination, or administrative experience is a plus - Applicants must be based in the United States, United Kingdom, Australia, select countries in Latin America, or the European Union to be considered Benefits - Fully remote position - Flexible working hours - Training and ongoing development - Supportive, team-oriented environment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position handles the customer service inquiries and verifying of account information via telephone or email correspondence. Increasing and maintaining high customer satisfaction is key in this role. You will also be verifying bank account and employment information, so accuracy and attention to detail are attributes we are looking for. - Perform inbound and outbound calls - Educate and build rapport with customers - Consult with customers to answer customer inquiries - Help setup customer accounts and verify banking and employment information - Process customer payments - Provide excellent service while achieving quality results Qualifications - High School Diploma or GED - Fluent in English - Good communication skills - Cheerful attitude - Ability to learn new skills - Generally computer savvy - Self-motivated to improve skills and add value - Good attendance and punctuality - Basic mathematical skills Requirements - Flexible work schedules - Call Center Hours: Monday - Friday from 7:00 am - 6:00 pm and rotating every other Saturday 8:00 am - 2:00 pm - Hiring full-time and part-time positions Benefits - Paid training - Personal recognition for a job well done - Performance based incentives - Monthly bonuses - Family owned business that treats employees like family - Company barbeques - Monthly team motivation contests - Spacious work area and desks - Weekly coaching sessions - Employee referral bonus program - A stable employer - Office located across from 7800 S. Trax station - Medical insurance - Dental plans - Company paid holidays - Paid time off (PTO) which is earned starting on your 1st day

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description OpenLoop is seeking a compassionate and detail-oriented Patient Experience Specialist to join our team remotely. In this role, you will be responsible for monitoring and managing client-facing support channels while resolving high-priority patient concerns. You'll handle complex and sensitive escalations with empathy and professionalism across multiple platforms, including issues related to medications, provider or staff interactions, billing, and more. The ideal candidate is a strong communicator in patient-focused exchanges, highly organized, and experienced in healthcare operations. You should be comfortable navigating support systems and tools to deliver timely, empathetic, and effective solutions that improve the patient experience. Please Note: We are hiring for full-time positions, and have openings for the following schedules, noted below. Please be prepared to discuss your preferred schedule / availability. Additional details will be discussed during the interview process. - Monday - Friday - 8:00am - 5:00pm (with rotating weekends) - Monday - Friday - 2:00pm - 11:00pm (with rotating weekends) This is a fully remote position. You may live and work in any time zone, but you must be available to work during Central Standard Time (CST) business hours. Qualifications - 3-5 years of experience in customer service, preferably within a telemedicine or digital health environment. - Proven ability to manage sensitive or escalated phone conversations with professionalism, emotional intelligence and a service-focused attitude. - Working knowledge of HIPAA regulations and experience handling PHI (Protected Health Information) in a compliant manner is a plus. - Proficiency with Slack, Zoho (or other CRM/ticketing systems), EMRs, Amazon Connect, and online review management tools. - Ability to multitask and navigate multiple platforms, channels, etc., while prioritizing tasks. - Excellent verbal and written communication skills. Requirements - Actively monitor and engage in Slack channels used by internal support teams to address patient-facing concerns in real time. - Investigate and resolve service-related concerns, via phone or Zoho tickets, ensuring accurate tracking and effective resolution through collaboration with internal stakeholders. - Address reviews on platforms like Trustpilot, Google Reviews, and similar public forums. - Conduct outbound calls and emails to follow up on escalated cases, provide status updates, or resolve outstanding concerns with clarity and empathy. Remain HIPAA compliant at all times. - Answer inbound calls that have been escalated from our inbound phone agents to provide a higher level of resolution and support to patients. - Work closely with clinical and non-clinical staff (e.g., CMAs, RNs, inbound support) to gain context and ensure a cohesive resolution path for the patient. - Other duties assigned. Benefits - We have a relatively flat organizational structure here at OpenLoop. - Everyone is encouraged to bring ideas to the table and make things happen. - This fits in well with our core values of Autonomy, Competence, and Belonging, as we want everyone to feel empowered and supported to do their best work.