Job Closed
This listing is no longer active.
Atlassian is a publicly-traded computer software business specializing in collaboration, development, and issue-tracking software for teams. As an employer, Atlassian maintains a t
Senior Support Engineer, Cloud Migrations
Location
United States
Posted
84 days ago
Salary
0
Seniority
Senior
Job Description
Senior Support Engineer, Cloud Migrations
Atlassian
Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities - Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, root cause analysis, and transparency within and across teams - Escalate issues in a timely manner according to Standard Operating Procedures - Provide technical support through different channels (tickets, phone calls, and screen shares) with customers, jumping on calls as needed to provide updates - Be the point person in handling escalations, using your soft skills and your knowledge as a subject matter expert, to help resolve issues for our customers - Perform case reviews to identify trends and improvement areas, allowing you to develop action plans for support engineers - Use your operational experience to identify trends, guide team tactics, and contribute to continuous improvement projects - Understand customer use cases and advocate for their needs to influence feature requests and bug fixes - Create and review knowledge-based articles, standard operating procedures and best practices, and documentation for both end-users and the global support team - Ramp up quickly on new technologies and how to use them in a customer-facing environment - Work with our diverse teams, sharing best practices, driving operational improvements, and living our Atlassian values - Occasional weekend shift rotation required - Influence customer and/or local partner team to follow best practices and work directly with them to help migrate their Atlassian products from On-prem to Cloud - Engage support teams across multiple regions and/or functions within Atlassian like Customer Success, Sales, Engineering for best outcomes towards the customer’s migration project - Participate in release readiness activities Qualifications - 8+ years of experience in support, software services, and/or system administration for a large end-user community - 2+ years of experience working with enterprise customers in a high touch model - Database skills, with the expertise to write and update SQL queries with ease - Expertise to write Scripts (Python, bash/shell) - Experience with SSO, SAML, LDAP, Active Directory, SSL, etc - Experience with Splunk - Experience with APIs and REST calls - Worked with different operating systems, such as Linux, Unix, and Windows. - Knowledge of networks - Experience supporting Java, especially the JVM components - Ability to handle problems, learn new technologies, and enthusiasm to evolve as a technical expert - Experience working in an Enterprise environment or with Enterprise customers - Exhibit team-oriented and the ability to work with several people and roles - Experience in server-to-cloud migrations an added advantage Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $111,600 - $133,920 Zone B: $100,800 - $120,960 Zone C: $92,700 - $111,240 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
• Join our talented team as an SAP Technical Analyst. • Possess an effective mix of team work, communication, business knowledge, and SAP WM configuration skills to support Tarkett with technical SAP solutions. • Be an integral part of the team that is responsible for the maintenance and enhancement of the SAP WM applications across TNA.
Software Trainer
Sprezzatura Management ConsultingSprezzatura Management Consulting is working toward its vision to deliver “best-in-class” consulting, professional, and IT services. As an employer, the company strives to fost
Role Description We are seeking a highly skilled Software Trainer to support enterprise training initiatives for the U.S. Department of Veterans Affairs. In this role, you will design, develop, and deliver training programs that enable VA employees and stakeholders to effectively use mission-critical applications and digital systems within cloud environments. Responsibilities - Training Program Development: Design and develop comprehensive training programs for enterprise software applications, including instructor-led training, virtual sessions, and self-paced learning materials. - Instruction & Facilitation: Deliver engaging training sessions to VA personnel, end users, and stakeholders through virtual and in-person formats as needed. - Curriculum & Content Creation: Create instructional materials including user guides, training manuals, presentations, job aids, knowledge base articles, and e-learning modules. - User Adoption & Change Support: Support system adoption initiatives by helping users understand new features, workflows, and best practices associated with enterprise applications. - Collaboration with Technical Teams: Work closely with developers, product owners, and system administrators to stay informed about application updates, enhancements, and releases. - Learning Needs Assessment: Conduct assessments to identify training needs, skill gaps, and knowledge requirements across user groups. - Training Environment Support: Assist in maintaining training environments and demonstration systems used for instruction and hands-on exercises. - Feedback & Continuous Improvement: Collect and analyze participant feedback to continuously improve training content, delivery methods, and learning outcomes. - Documentation & Knowledge Management: Maintain up-to-date training materials and documentation aligned with application updates and operational changes. Qualifications - Bachelor’s degree in Information Technology, Instructional Design, or related field (or equivalent experience) - 5+ years of experience delivering software or technical training in enterprise environments - Experience developing training materials for enterprise software applications - Strong presentation and facilitation skills for both virtual and instructor-led training environments - Experience creating instructional content including training guides, presentations, and e-learning materials - Ability to translate complex technical concepts into clear and understandable training content - Experience supporting software implementation or system rollout training initiatives - Familiarity with learning management systems (LMS) and virtual training platforms - Strong organizational, communication, and stakeholder engagement skills - Ability to work effectively within Agile or cross-functional technology teams Benefits - Medical, Dental, and Vision - Health Saving Account (when enrolled in eligible plan) with Company contribution - Company paid Life, Accidental Death, Short-term & Long-term Disability - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance - Voluntary Medical & Dependent Care Flexible Spending Accounts - Accrued Paid Time Off & Company Paid Holidays - 401(k) Retirement Plan with Company match Company Description Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity, turning ambitious ideas into real-world outcomes. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.
Temporary Student Support, Corporate Affairs
WK KelloggAt WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder’s passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve.
Role Description This position is a part-time Temporary Student Support (TSS) assignment that runs through August. This position is remote and averages 10-15 hours per week. Join us at WK Kellogg Co as a Corporate Affairs Temporary Student Support! You’ll take charge of our corporate social and digital channels, ensuring that our content is engaging. You’ll use your keen eye for storytelling to identify compelling stories on LinkedIn and Meta and craft posts and visuals that resonate with our followers! HERE’S WHAT YOU’LL BE DOING - Social Media Management – Take the lead in managing our corporate social channels, ensuring that our content is engaging and relevant. You’ll also be responsible for measuring the impact of our activities and identifying opportunities for improvement. You’re well versed in social engagement best practices. - Content Creation – Create content with impact by bringing them to life with engaging visuals and messages that drive results. Bring thought leadership and creativity to the team and help make our work better. - Website Management – Create and update content regularly for our corporate website, bringing our stories to life with a focus on our Feeding Happiness sustainable business strategy. - Media Monitoring – Track and monitor media coverage as needed. Qualifications - Currently, a student seeking an undergraduate degree or graduate degree is required. - Social media management and content creation experience. - Ability to quickly identify social media opportunities and execute communications. - Identify opportunities for senior leader social engagement. - Experience tracking performance of social content and creating monthly reports with a goal of continuous improvement. - Experience developing website content. Company Description At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded 120 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.
• Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling. • Drive issues through to resolution, not just triage. • Reproduce and analyze reported issues with rigor. • Gather relevant data and diagnostic context. • Work with Engineering and Operations to resolve issues that require cross-functional input. • Build scripts, automations, or lightweight tools to accelerate investigation workflows. • Identify recurring issues and systemic failure patterns across the customer base. • Contribute to internal support documentation, runbooks, and escalation procedures.


