• Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling. • Drive issues through to resolution, not just triage. • Reproduce and analyze reported issues with rigor. • Gather relevant data and diagnostic context. • Work with Engineering and Operations to resolve issues that require cross-functional input. • Build scripts, automations, or lightweight tools to accelerate investigation workflows. • Identify recurring issues and systemic failure patterns across the customer base. • Contribute to internal support documentation, runbooks, and escalation procedures.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Free medical coverage for employees* via the Health Investment Plan (HIP) PPO - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Informatics Technical Specialist This position is focused on end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client facing, and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction What You'll Do: - Become a trusted advisor to customers - Identify customer needs, propose solutions, and resolve problems - Provide feature/ product enhancement input based on customer feedback - Maintain and assume accountability for a culture of high customer service - Execute project work plans with a focus on timely completion & risk mitigation - Track and report on assigned project aspects on a regular basis - Configure and integrate products to customer specifications; deliver training - Provide customer support assistance, as needed - Revise and keep up to date, all project documents and systems of record - Participate in team and customer meetings effectively - Be available for potential shift work and travel to client sites up to 80% of the time Qualifications - Bachelor’s degree or equivalent Global education in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines - 1~3 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics applications OR relevant comparable experience Special Skills & Knowledge - Sound understanding of diagnostics laboratory workflows and related technologies - Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories - Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable - Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently - Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet Key Competencies & Desirable skills - Strong verbal and written communication skills with excellent customer facing capabilities - Attention to detail and a concern for quality - Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way The base pay for this position is $78,000.00 – $156,000.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

• Receive, review, monitor and process purchase orders (POs), reporting status to relevant areas and indicating opportunities for process improvement; • Verify and correct and/or report to the responsible areas any inconsistencies in POs, such as taxes and duties, delivery and payment terms, technical specifications of materials, and other contractual conditions; • Track, analyze and present a monthly report on the status of POs (history of incidents, consumption, balance, areas served, supplier performance, claims); • Send the reviewed PO to the supplier and await their acceptance, taking all necessary actions until the PO is issued to the supplier in accordance with the contracted terms; • Draft and submit inquiries and requests to Legal, Finance, Tax, Guidance, PCAD and other areas to address tax, system and technical issues, such as NM; • Promptly update POs, reporting status in accordance with the Client's guidance; • Track, analyze and present a weekly report on the status of POs that were processed (materials, quantities, supplier, contract, submission status and supplier acceptance, among other information requested by the Client); • Assess PO fulfillment status, diagnose issues and implement necessary actions to maintain service continuity, whether maintenance, revision or cancellation of the PO, while keeping relevant areas informed; • Review purchase requests; • Interact with other areas such as suppliers, planning, requestors, contract management, diligence/follow-up, warehouses, tax and others to resolve any pending PO issues until the process is complete (supplier payment); • Keep information and incident records related to POs up to date and organized; • Support negotiations and discussions related to POs with suppliers; • Organize, attend, facilitate and document meetings with suppliers and/or the Client's internal areas, and follow up on and/or execute the agreed action plan; • Prepare and present biweekly and/or monthly reports with KPIs monitoring the activities described in this service position; • Other activities necessary to support contract management and the handling/diligencing of operational and/or capital assets.

• Develop a portfolio view of CSE programs’ scope and objectives. • Lead planning, execution, and delivery of large cross-functional initiatives. • Enable the teams to deliver against the roadmap at all stages of the project lifecycle. • Manage effective communications to leadership and across teams on key decisions, status, and risks. • Define and align on success criteria with relevant stakeholders. • Partner with developer teams to develop and enforce high quality internal documentation. • Collaborate with leadership to implement best practices and aligning on priorities across CSE. • Provide visibility into key performance indicators so leaders are aware of risks and opportunities. • Build atmosphere of trust within the team and inspire team to do their best work.