• You support our patients via the in‑app chat, email and phone, actively contributing to a positive user experience. • You provide empathetic assistance with both content-related and technical questions about our digital therapy programs. • You know the content of our programs in detail and can respond to users’ concerns and feedback individually. • You act as the central interface between our patients and the Cara Care team, bringing valuable feedback directly into product development and other departments. • Through your commitment, you help continuously improve our team processes and foster a positive team dynamic.

Community Support Coordinator - US (REMOTE) Department: Community Support Employment Type: Full Time Location: Oregon Compensation: $17.00 - $19.50 / hour Description The Community Support Coordinator provides exceptional customer service to our diverse community of buyers, sellers, database contributors, and other users. This role utilizes Zendesk to manage and resolve customer inquiries and issues efficiently, ensuring customer satisfaction and maintaining a positive brand image. Location This is a remote position. Open to candidates located in OR, WA, CO, TX Compensation Starting Hourly Rate: $17.50 - $19.50 an hour Who We Are Discogs is the largest crowd-sourced, community-driven database of recorded music information in the world. Every day, millions of people use the Discogs Marketplace to connect, learn about music, and buy and sell vinyl records, CDs, and cassettes. As Discogs continues to grow, we are looking for bright, dedicated, creative, and highly motivated people to help us realize our mission to serve the music fan in everyone. We are relatively small, so individual contributions can have a large impact. High value is placed on quality, critical thinking, and continuous improvement. Our teams work collaboratively but are distributed geographically and open-source tools are important to who we are and how we work. We value the experiences and skills each team member contributes to helping us serve our music community Key Responsibilities What You’ll Accomplish - Provide clear, concise, and empathetic written responses to support requests with a working knowledge of Discogs policies and processes, user account activity, and basic discography guidance. - Work directly with the community to identify and resolve problems, and pass along findings to team leaders to assist in development updates. - Understand Discogs functionalities and account policies, and be prepared to assist community members in working within guidelines for the benefit of the community. - Review and respond to community support concerns in writing. - Process Feedback Removal Requests (FBRs), account holds and other abuse reports as necessary and as instructed by the CS Team Lead. - Represent Discogs with pride and enthusiasm in all interactions with the community. Metrics and Accountability Performance in this role will be measured based on adherence to Discogs policies, quality and clarity of written communication, resolution timeliness, contribution to team KPIs (e.g., First Response Time, backlog age, Productivity, and more.) Coordinators are expected to take ownership for both individual productivity and work collaboratively with peers and leads to ensure the overall health of the queue. Availability During Working Hours Coordinators are expected to maintain consistent availability during their assigned working hours to ensure timely responses to the community. This includes being present in internal communication channels, staying responsive to workload fluctuations, and following established scheduling practices. Tooling and Technical Fluency This role requires daily use of support and collaboration tools, including Zendesk (ticket management, tagging, macros), Discogs’ internal knowledge base, Slack and Google Workspace applications. Familiarity with common support workflows and the ability to learn new tools quickly is essential. Abuse Reports and Trust & Safety In addition to general support work, this role includes reviewing, triaging, and actioning abuse-related reports (e.g., scams, fraud, policy violations, prohibited content) under guidance from the CS Team Lead. Coordinators may apply account-level actions such as suspensions, warnings, or feedback removals, ensuring all actions are consistent with Discogs’ policies and community guidelines. Requirements What You’ll Contribute - Excellent written communication and interpersonal skills. - Ability to craft clear written correspondence. - Ability to effectively present information, findings, and feedback in one-on-one and small group settings. - Basic computer skills, including logging on to systems, ability to communicate by email, ability to compose documents, fill out forms, and adhere to basic compliance regulations. - Positive attitude, eagerness to learn, and adaptability. - Ability to work select weekend flex shifts. Education & Experience: - Required - Minimum two years experience working in a customer-facing support role. - Experience with Zendesk or similar customer support platforms. - Preferred - Passion for music. Benefits What We Provide - Competitive compensation: salary, plus performance-related bonus program - 401(k) with employer match - 100% company-paid medical and dental insurance benefits for you and your dependents - 4 weeks paid vacation, increasing based on tenure - 18 weeks paid leave for birth moms - 8 weeks paid parental leave, including for adoption - Monthly wellness allowance - Annual professional and personal development allowance - Work from home office set-up and expense allowances - Flexible work location opportunities - Employer matching toward charitable contributions What We Believe In Discogs’ mission is to serve the music fan in everyone. We represent a diverse and inclusive community, and we are committed to serving our community with innovative and creative solutions. We know that innovation happens best when varying perspectives are embraced and integrated. Our global team reflects our global community. Discogs is an Equal Opportunity Employer. Applicants needing accommodation to apply should contact us at 503-597-6340 Discogs does not promote job openings through text messaging. If you receive a text message claiming to offer a position at our company, please disregard it as fraudulent. For a list of our actively open positions and to apply, please visit the official Careers page on our website: https://www.discogs.com/about/careers If you apply for this role, you will be required to upload a resume, cover letter, and fill out a few questions regarding your application. Once submitted, our hiring team will review your application and contact you if you are selected for an interview. Whether you are successful or not, we will store your application and data in our system for a maximum period of one year from the application date in case another role becomes available that you are suitable for. If you have any questions or concerns about us storing this data and/or the period of time, please contact us at legal@discogsinc.com and we will respond to you within 30 days.

Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery. Through our flagship product, Boxed.gg we are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to the fans' doorsteps. We are... - Community First: We've served 500k collectors and foster an active community of over 125k+ Discord members. - Ambitiously Led: Led by veterans from Microsoft, Twitch, 2K, and Boeing. - Remote-First: We value high autonomy, low ego, and trust our team to build from anywhere in the world. Since our inception in 2023, we’ve seen significant year-over-year growth. And now we're gearing up for our most ambitious year yet, with major expansions planned across product offerings, strategic partnerships, and next-generation collector experiences. If you’re ready to build products that spark joy at a global scale, you’re in the right place. Role Description The Support Specialist is the first point of contact for our customers, delivering front-line support via live chat and email. This role primarily covers evenings, overnights, weekends, and holidays — critical to success for our community. You'll own customer issues end-to-end across account management, payments, marketplace withdrawals, shipping, and gameplay, while consistently hitting response time and quality targets. Key Responsibilities - Respond to live chats and emails within SLA windows and own cases through to resolution, following up proactively rather than waiting on customers to chase - Troubleshoot account access issues, order and shipping status, and redemption and withdrawal flows with accuracy and efficiency - Identify and escalate fraud, safety, and VIP situations using established playbooks, with sound judgment on when to escalate vs. resolve independently - Recognize and document potential chargeback and payment dispute cases before they escalate to the processor - Contribute to team knowledge by suggesting macros and help center articles, and surfacing recurring bugs, product gaps, and operational trends - Maintain clean, accurate ticket tagging and case notes that support analytics, reporting, and seamless shift handoffs - Deliver thorough shift handoff notes so incoming agents can pick up cases without losing context - Manage a consistent case volume without sacrificing quality Qualifications - 1–3 years in high-volume customer support, preferably in chat and email environments - Demonstrated ability to meet SLA targets (first response and time-to-close) and maintain 80%+ CSAT consistently - Strong written English (C1+) with the ability to adapt tone across customer types and situations, including de-escalation, conflict resolution, and sensitive conversations - Comfortable managing multi-tab workflows with fast, accurate typing (50+ wpm) - Hands-on experience with at least one modern support platform (Intercom, Zendesk, or Gorgias) and working familiarity with Notion, Slack, and basic spreadsheets - Disciplined approach to data hygiene — consistent tagging, thorough case summaries, and strict SOP adherence - Comfortable operating with a high degree of autonomy during low-supervision shifts (overnights, weekends, holidays) and confident making independent judgment calls within established guidelines - Reliable and accountable with schedule commitments, particularly for non-traditional hours where coverage gaps have direct customer impact - Patient and consistent in high-volume, repetitive work environments without a drop in quality or care - Strong attention to detail, particularly in fraud spotting and payment troubleshooting, where small errors carry real consequences Experience That Gives You an Edge - Background in gaming, collectibles, e-commerce, or marketplace platforms - Experience supporting VIP or high-touch customer segments - Working knowledge of payments, order fulfillment processes, and common fraud indicators, including chargeback and dispute recognition - Familiarity with crypto and Web3 concepts — wallets, network fees, and eligibility logic - Exposure to multi-regional compliance considerations across different customer bases Company benefits - 15 days of accrued PTO - 7 days of sick-leave - 10 paid company holidays - Generous vision, dental, and health benefits, with 97% contribution to premiums for most medical plans - 401k Matching

Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery. Through our flagship product, Boxed.gg we are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to the fans' doorsteps. We are... - Community First: We've served 500k collectors and foster an active community of over 125k+ Discord members. - Ambitiously Led: Led by veterans from Microsoft, Twitch, 2K, and Boeing. - Remote-First: We value high autonomy, low ego, and trust our team to build from anywhere in the world. Since our inception in 2023, we’ve seen significant year-over-year growth. And now we're gearing up for our most ambitious year yet, with major expansions planned across product offerings, strategic partnerships, and next-generation collector experiences. If you’re ready to build products that spark joy at a global scale, you’re in the right place. Role Description The Support Specialist is the first point of contact for our customers, delivering front-line support via live chat and email. This role primarily covers evenings, overnights, weekends, and holidays — critical to success for our community. You'll own customer issues end-to-end across account management, payments, marketplace withdrawals, shipping, and gameplay, while consistently hitting response time and quality targets. Key Responsibilities - Respond to live chats and emails within SLA windows and own cases through to resolution, following up proactively rather than waiting on customers to chase - Troubleshoot account access issues, order and shipping status, and redemption and withdrawal flows with accuracy and efficiency - Identify and escalate fraud, safety, and VIP situations using established playbooks, with sound judgment on when to escalate vs. resolve independently - Recognize and document potential chargeback and payment dispute cases before they escalate to the processor - Contribute to team knowledge by suggesting macros and help center articles, and surfacing recurring bugs, product gaps, and operational trends - Maintain clean, accurate ticket tagging and case notes that support analytics, reporting, and seamless shift handoffs - Deliver thorough shift handoff notes so incoming agents can pick up cases without losing context - Manage a consistent case volume without sacrificing quality Qualifications - 1–3 years in high-volume customer support, preferably in chat and email environments - Demonstrated ability to meet SLA targets (first response and time-to-close) and maintain 80%+ CSAT consistently - Strong written English (C1+) with the ability to adapt tone across customer types and situations, including de-escalation, conflict resolution, and sensitive conversations - Comfortable managing multi-tab workflows with fast, accurate typing (50+ wpm) - Hands-on experience with at least one modern support platform (Intercom, Zendesk, or Gorgias) and working familiarity with Notion, Slack, and basic spreadsheets - Disciplined approach to data hygiene — consistent tagging, thorough case summaries, and strict SOP adherence - Comfortable operating with a high degree of autonomy during low-supervision shifts (overnights, weekends, holidays) and confident making independent judgment calls within established guidelines - Reliable and accountable with schedule commitments, particularly for non-traditional hours where coverage gaps have direct customer impact - Patient and consistent in high-volume, repetitive work environments without a drop in quality or care - Strong attention to detail, particularly in fraud spotting and payment troubleshooting, where small errors carry real consequences Experience That Gives You an Edge - Background in gaming, collectibles, e-commerce, or marketplace platforms - Experience supporting VIP or high-touch customer segments - Working knowledge of payments, order fulfillment processes, and common fraud indicators, including chargeback and dispute recognition - Familiarity with crypto and Web3 concepts — wallets, network fees, and eligibility logic - Exposure to multi-regional compliance considerations across different customer bases Company benefits - 15 days of accrued PTO - 7 days of sick-leave - 10 paid company holidays - Generous vision, dental, and health benefits, with 97% contribution to premiums for most medical plans - 401k Matching