Overview Admissions Services Specialist Location: Remote Acadia Healthcare is seeking remote Admissions Services Specialists to support our Acute Behavioral Health Facilities from coast to coast. Our Mission Acadia Healthcare’s purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation. Highlights of this role include: - Ability to verify benefits information for assigned facility - 1 weekend day shift Friday, Saturday, Sunday - Experience monitoring and processing patient referrals (may include fax referrals) - Respond to inquiries about facilities within policy timeframes - Support Acadia Healthcare admissions departments throughout the country As one of the nation's leaders in treating individuals with acute co-occurring mood, addiction, and trauma, Acadia Healthcare places a strong emphasis on our admissions & intake functions to allow us to help every possible person in need. This person will be supporting Acadia Acute Admissions departments around the country in a remote capacity. Responsibilities Essential Functions - Manage Referral Management Portals - Monitor all faxed referrals - Monitor all webforms and call center handoffs/rollover referrals - Utilize facility admissions/exclusionary criteria to process incoming types of referrals - Respond to inquiries about the facility within facility policy timeframes. - Document calls inside of Salesforce and follow-up as needed - Complete Prior Authorization - Pre-Admit the patients in billing system - Coordinate with local admissions department regarding bed availability - Facilitate intake, admissions, and utilization review process for incoming patients. - Perform insurance benefit verifications, disseminating the information to appropriate internal staff - Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations for referrals - Coordinate admission and transfer between levels of care within the facility - Communicate projected admissions to designated internal representative in a timely manner - Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission - Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality - Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team Qualifications Education/Experience/Skill Requirements - Bachelor’s or Master’s degree in Behavioral Science, Social Work, Sociology, Nursing, or a related field; in some states, RN, LVN/LPN - Knowledge of admission/referral processes, techniques, and tools - Familiarity with behavioral health issues and services - Solid understanding of financial principles and insurance reimbursement practices - Knowledge and proficiency with Salesforce.com (or other CRM application), Concur, and MS Office application. Licenses/Designations/Certifications - Licensure, as required for the area of clinical specialty, i.e., RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates. Supervisory Requirements - This position is an Individual Contributor We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws. AHCORP #LI-TB1

Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How you can make a difference: While working from the confines of your home, this position will be responsible for maintaining positive customer relationships by responding to a high volume of incoming customer inquiries via phone regarding all of HealthEquity's(HQY) spending account products. Proactively provide information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. This is a REMOTE position, but candidates must reside in the following states to be considered as we are hiring team members only in Mountain Standard Time (MST) or Central Standard Time (CST) at this time: AR, IA, ID, IN, KS, MO, MS, NE, OK, SD, TN, TX, UT, WY. The Shift Available is between 9am-6pm Mountain Standard Time (MST) but is subject to change depending on business needs. What you’ll be doing: - Research and respond to phone inquiries from our customers to ensure timely resolution of issues. - Educate members when appropriate to maximize use of products and services. - Consistently provide accurate information to customer inquiries in accordance with HealthEquity's (HQY) inquiry accuracy standards by prioritizing and utilizing appropriate tools, resources, internal communications, and training materials. - Educate customers on HealthEquity products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures. - Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources. - Establish rapport by offering information and services beyond the customer’s initial inquiry. - Research issues and policies to effectively resolve negative member experiences as needed. - Communicate with escalated members to understand their issue and work through resolution while remaining compliant with established security and policy practices. - Other duties, as assigned. Click here to learn more. What you will need to be successful: - High school diploma or equivalency required. Associates degree, preferred. - Must be 18 years of age or older - One to two years of Customer service experience is a plus - Proficiency with Microsoft Word, Outlook, Teams and Windows operating systems) is required. Able to navigate multiple computer screens and enter data - Strong oral and written communication skills - Strong problem solving and decisions making skills - Impeccable soft skills and interpersonal skills. Able to communicate empathetically, positively and professionally in challenging or escalated situations. - Must be able to take written, verbal and online assessments. - Must have a secure location to work at home without distraction behind a closed door to protect sensitive information - Must have a stable, high speed internet connection for handling calls without interruption of at least 10mbps down and 6mbps up - Someone who is adaptable and who embraces change and ambiguity - Work requires normal range of hearing, vision and verbal communication skills, with or without a reasonable accommodation. - Take part in occasional 360 Workspace Reviews, quick, simple check-in's (a brief video walkthrough or photo) to help ensure your remote setup stays safe and compliant. - Must be able to use a telephone and headset equipment and operate a keyboard and other office equipment, with or without reasonable accommodation. - Must be able to spend prolonged periods of each workday on the phone - Be able to come onsite to our Draper, Utah location for trainings, onboarding, or other team needs, with advance notice. - Ability to perform work at a computer station for 7-8+ hours a day and function in an environment with frequent interruptions is required. - Manage high volume of inbound calls and navigate complex, time sensitive situations. May experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. - Interactions, de-escalating concerns and ensuring a positive member experience. - Maintain predictable and reliable attendance, with the ability to adapt to changing work schedules including participating in a shift bid on a yearly basis, and evolving business needs. #LI-Remote This is a remote position. Salary Range $17.00 / hour Benefits & Perks The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including: - Medical, dental, and vision - HSA contribution and match - Dependent care FSA match - Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year - Paid parental leave - 401(k) match - Personal and healthcare financial literacy programs - Ongoing education & tuition assistance - Gym and fitness reimbursement - Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations. This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date. HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process. Why work with HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. You belong at HealthEquity! HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page. HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot. At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together. As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.

JOB SUMMARY The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. - Handle a large call volume while ensuring quality customer service and patient satisfaction - Follow-up on all issues not resolved during conversation with patient/guarantor - Ability to complete other related customer service duties as assigned KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position serves as the primary source of communication for patients’ billing inquiries. This person must possess the skill to effectively assist patients with sensitive and confidential issues, while understanding our obligation to our clients to collect outstanding patient balances. They should be able to handle multiple tasks along with setting appropriate priorities with client information. - Answer patient calls within the guidelines of call center metric objectives - Ensure appropriate HIPAA compliance guidelines - Adhere to work schedule and follow call center phone procedures - Maintain professionalism and confidentiality Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. - High School degree or equivalent required - At least 1 year experience in a medical customer service role preferred - Previous experience in a call center environment preferred - Proficiency in Microsoft Outlook, Excel and Word required - Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be able to work in sitting position, use computer and answer telephone - Ability to travel - Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Office Work Environment - Hospital Work Environment ​​​​​​​TRAVEL - No travel required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation - Pay: $14.50 - $21.80 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

About the Role Were currently expanding and looking for motivated individuals who enjoy helping others plan vacations and experiences. This is a flexible remote opportunity with full training provided. This is a remote opportunity with flexible scheduling, ideal for individuals who enjoy organization, customer interaction, and working independently. Key Responsibilities Coordinate and manage travel bookings, including flights, accommodations, cruises, tours, and experiences Assist with organizing customized travel itineraries based on client needs and preferences Communicate with travel suppliers and vendors to confirm availability and details Provide clear, timely updates to clients regarding their reservations Assist clients with travel documentation and protection options Maintain accurate records of bookings, payments, and client information Support ongoing client relationships to encourage repeat bookings What We Offer Fully remote work environment Flexible scheduling Commission-based compensation Access to industry perks such as discounted travel, hotel stays, theme park tickets, and cruise opportunities (after training; port fees and taxes apply) Requirements Must be 18 years of age or older Access to a computer or smartphone with reliable internet Strong communication and organizational skills Authorized to work in the U.S.