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Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions.
Director of Cloud Security
Location
United States
Posted
89 days ago
Salary
0
Seniority
Lead
Job Description
Director of Cloud Security
Omilia - Conversational Intelligence
Omilia operates a proprietary, end-to-end conversational AI cloud platform serving enterprise contact centres in regulated industries including banking, utilities, and telecoms. The platform is cloud-native on AWS, Kubernetes-orchestrated, multi-tenant and single-tenant, and holds government-grade certifications including FedRAMP, ISO 27001, SOC 2 Type II, PCI-DSS Level 1, HIPAA, and GDPR. The Director of Cloud Security will own the security posture of this platform end-to-end: from infrastructure hardening and threat modelling through to audit evidence production and customer- facing security assurance. **Key Responsibilities** Cloud Security Ownership • Define and execute Omilia’s cloud security strategy across all deployment models: multi-tenant SaaS, exclusive tenant, private cloud, and hybrid. • Own the AWS security architecture including IAM, VPC design, GuardDuty, Security Hub, CloudTrail, KMS key management, and secrets management. • Lead infrastructure hardening programmes using golden image pipelines, CIS Benchmarks, and automated compliance scanning. • Ensure network segmentation, tenant data isolation, and zero-trust principles are implemented and maintained across all environments. **Compliance & Certification Leadership** • Own the annual renewal and continuous readiness of FedRAMP, SOC 2 Type II, ISO 27001, PCI-DSS Level 1, HIPAA, and GDPR across the cloud platform. • Drive the EU AI Act compliance programme as it applies to high-risk AI system classifications relevant to Omilia’s deployments in regulated sectors. • Produce and maintain the security control evidence pack used in enterprise customer due diligence, RFP responses, and regulatory audits. • Act as primary technical liaison with external auditors, QSAs, and penetration testing firms. **AI & Data Security** • Define data security controls for voice data processing pipelines, including real-time PCI redaction, voice biometric data storage, and training data anonymisation. • Assess security implications of LLM and generative AI integrations (Pathfinder, miniApps, RAG pipelines) and establish guardrails for model input/output security. • Own the subprocessor security assessment programme and ensure DPA/Security Exhibit obligations are met across the third-party supply chain. **Security Engineering & Operations** • Lead vulnerability management: SAST/DAST integration in CI/CD, container image scanning, CVE triage, patch SLAs. • Own incident response for cloud-tier events: detection, containment, eradication, recovery, and post-incident review. • Define and operate security monitoring and SIEM coverage for the OCP platform, ensuring audit logs are immutable, queryable, and exportable. • Collaborate with engineering on secure SDLC practices, threat modelling for new features, and security review gates in the release process. **Stakeholder Engagement** • Support Sales and Customer Success in enterprise security questionnaires, customer security reviews, and contract security exhibit negotiations. • Represent cloud security posture to the CISO, CTO, and executive team; translate technical risk into business impact language. • Engage with CCaaS platform partners (NICE, Five9, Genesys, RingCentral) on integration security requirements and shared responsibility boundaries.
Job Requirements
- 8+ years in information/cloud security, with at least 4 years in a senior individual contributor or leadership role.
- Deep hands-on AWS security expertise: well-versed in AWS security services, architecture patterns, and shared responsibility model.
- Demonstrated experience leading or co-leading at least one FedRAMP authorisation (ATO process) or equivalent high-assurance compliance programme.
- Strong working knowledge of PCI-DSS, SOC 2, ISO 27001, HIPAA, and GDPR as they apply to SaaS/cloud service providers — not just as customer obligations.
- Experience with Kubernetes security (pod security policies/admission controllers, network policies, secrets management, runtime security).
- Proven ability to produce board-quality security reporting and present to enterprise customers and auditors.
- Professional certification: CISSP, CCSP, AWS Security Specialty, or equivalent. CISA is a plus.
- Preferred / Differentiating Experience**
- Prior experience in a conversational AI, CCaaS, or voice/telephony platform company.
- Familiarity with EU AI Act requirements, NIST AI RMF, or AI-specific security governance frameworks.
- Experience securing LLM inference pipelines, RAG architectures, or real-time audio processing workloads.
- Background working with BPO/enterprise contact centre customers with high compliance scrutiny (banking, government, utilities).
- Exposure to FedRAMP High or IL4/IL5 environments.
Benefits
- Benefits**
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear
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