• Full project leadership: You manage the entire project and plan the smooth project execution while taking into account standardized global processes. • Customer-focused approach: You understand our customers' needs and use this as motivation to exceed their expectations. • Leadership skills: You motivate and lead interdisciplinary teams. • Technical expertise: You have solid knowledge in electrical engineering. • Strategic thinking: You analyze complex issues and make well-founded decisions. • Communication expertise: You maintain close communication with all project stakeholders. • Safety culture: You model and promote a strong safety culture. • Quality management: You implement the highest quality standards. • Lean: You pursue continuous improvement and apply Lean management methods. • Sustainability in focus: You integrate EHS (Environment, Health & Safety) requirements into the project organization.

• Ensure customer satisfaction and the quality of Managed Services • Monitor and manage Service Level Agreements (SLAs) • Optimize service processes • Identify root causes and implement sustainable fixes • Design Managed Services solutions • Own escalation management and Major Incidents • Coordinate timely SLA reporting

• Develop structured communication plans for students at different stages of the journey - at scale and individually as needed. • Engage students individually and at scale via email, social media, content marketing, text, WhatsApp, podcasts, conferences and events, social media, Reddit, and emerging channels. • Address objections, clarify program details, and motivate students to complete their applications. • Develop structured touchpoints (email cadences, group sessions, office hours, AMAs) to maintain momentum. • Use AI and automation (HubSpot) wherever possible to maximize impact • Own __clasp.com/students__ site and optimize for conversion • Launch and manage small role-based communities (e.g., PTs, CRNAs, Rad Techs) to foster connection and peer reinforcement. • Create newsletters • Attend virtual and in-person student events to convert interest into completed applications. • Use database and cohort marketing to continue the dialogue with students even after they have been accepted. • Systematically collect student feedback and translate insights into improvements across messaging and employer positioning. • Create scaled student ambassador program to drive more applications via word-of-mouth. • Host office hours for students regularly • Collect student testimonials regularly, and deploy them to all relevant channels. • Translate student insights into playbooks that improve conversion and retention. • Work collaboratively with Partner Success to ensure goals are met for each partner. • Run student interviews for new roles when launched. • Design and execute a comprehensive 360° engagement strategy to convert interested students into completed, placed candidates. • Manage and optimize the student pipeline, ensuring timely follow-ups and zero drop-off due to operational gaps. • Track and improve key metrics: application completion, time-to-completion, role-level conversion, and attrition.

• Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required. • Act as single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives and other external stakeholders. • Communicate patient benefits and responsibility timely and accurately. • Assess and refer patients appropriately for special programs/services when appropriate. • Performs quality checks on cases and report trends to leadership. • Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures. • Troubleshoot complex cases, spanning multiple disease-states, while interfacing with key stakeholders (internal/external) to ensure optimal start to therapy • Report Adverse Drug Events that have been experienced by the patient in accordance pharmaceutical requirements. • Recognize a product quality complaint and forward caller/written information to a manufacturer. • Other duties, as assigned.