• Retrieve each truck driver’s daily load sheets from a MS Outlook inbox • Check-off the daily “received” sheet (which highlights any missing load sheets) • Save & organize the files (load sheets, pictures, etc.) into the MS OneDrive folders • Enter the data from the daily load sheets into our MS Excel “Tracker” docs • Update the inventory stats in the MS Excel “Trackers” • Update driver utilization stats in the MS Excel “Trackers” • Use the Tracker data to create accurate invoices in QuickBooks Online • Create/set up new customer accounts in QuickBooks Online, as needed • Send invoices with standard phrasing (using the “Canned Billing Phrases” doc) • Charge [secured, encrypted] credit cards to process a payment, where applicable • Log issues/items where you need clarifications/answers in order to move forward • Review the issues log for our internal teams’ clarifications/answers back to you • Comb through Trackers to look for any missing data or missed billings • Close-out (“green check”) all inbox items (the LS@ inbox & the Billing@ inbox) • Close-out any open issues in the issues log for closure • Populate data into a few MS Excel reports to be reviewed by the internal team • Carefully review all load sheets and billing entries (again, looking for missed items) • Organize OneDrive folders for upcoming weeks/months • Comb-thru Trackers & inboxes (looking for any missed/open-items still outstanding)

Role Description VOA is seeking an Operations Support Intern to support the Office of the Chief Operating Officer (COO). This supporting role offers the selected candidate an exciting opportunity to be responsible for driving operational and execution excellence within the office of a C-Suite executive. This position offers tangible work experience in a collaborative environment where the person in this role will receive personalized training & development opportunities to gain core skills for launching and accelerating a professional career. The purpose of this position is to mentor and develop talented individuals with strong leadership potential, strive for excellence, moxie and level of commitment to continuous learning and strategic thinking capability. - This position is part-time (up to 29 hours per week). - The position extends the opportunity for a fully remote work schedule. - The internship is unpaid; however, a stipend is provided. Primary Responsibilities: - Support day-to-day administrative tasks such as data entry, surveys, filing, Quadient expenses and reimbursement processing, filing & documentation for overall operational efficiency. - Conduct research and due diligence in support of major project-related initiatives and strategies. - Plan & host cultural and fun office activities. - Participate in structured learning opportunities aimed at providing a comprehensive understanding of operational processes within VOA. - Engage in training sessions and workshops designed to enhance skills relevant to administrative support. - Assist departmental staff members in their tasks, allowing exposure to various operational facets while working closely under their guidance. - Collaborate with the team to identify areas for process enhancement or optimization. - Support ongoing projects within the Operations department by providing administrative assistance, organizing project-related documents, and ensuring seamless communication among team members involved. - Assist in maintaining communication channels within the department, including responding to inquiries, drafting emails, and updating internal documents or databases. Qualifications - A natural self-starter with the ability to drive projects along and achieve results in a virtual and complex work environment. - A proactive questioner and contributor who wants to make an impact. - Enthusiasm to learn leadership, influencing, communication, advocacy and collaboration. - Eagerness to learn project management, business acumen and critical analytical skills. - Zeal to learn how to promote positive change through innovation and creativity. - Knowledge and skills in Microsoft applications, Google Suite and other web-based apps. - Passion for making the world a better place. - Commitment to inclusive and collaborative team culture; geographic/cultural knowledge and/or experience. - Ability to prioritize, multi-task, stay organized and meet deadlines. Requirements - Physical Capabilities: - Lifting: Requires lifting materials up to 10 lbs. - Ability to stand or sit at a computer for prolonged periods. - Working Conditions: - The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. - This position will take place primarily in an office setting. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Education and Experience - Applicants seeking a degree in Business Administration - or a related field - are encouraged to apply. - Currently enrolled in a Bachelor’s degree program. Company Description Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. VOA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Volunteers of America does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status or on any other basis prohibited by applicable law.

• Execute recurring tasks on time and with precision • Follow step by step the daily, weekly, monthly and quarterly already created SOPs • Update daily on your actions executed in a brief but precise list • Update existing SOPs • Continuosly find ways to simplify, refine, and update our SOPs • SOPs are the operating system of our company and you will own them and refine them like an infinite game • Automate processes • You will find ways to simplify, eliminate or automate existing and new processes • Example: from manual paypal payments -> to automatically scheduled wise.com monthly payments • You geek out thinking of ways to do more with less and bring a learning attitude towards Zapier and no-code • Liaise with our 4 Topic Experts on inquiries regarding their monthly group coaching calls • … and a can-do attitude with other managerial tasks required as we grow the organization

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. Today, we are an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of programs we provide, and our strong public policy. We currently have an opening for a Senior Coordinator, Grants Administration. The Senior Coordinator, Grants Administration plays a key role in ensuring the smooth and efficient management of the grant workflow by coordinating logistics and communications. This role is embedded within project teams and assists with each step of the grants process, helping to ensure timely execution and accurate close-out reporting. The Senior Coordinator, Grants Administration is responsible for building-out grant applications in a centralized technology system, tracking deadlines and expenditures, supporting applicants and reviewers, and facilitating clear, effective communication throughout the grant workflow. This full-time position is remote. Salary Range: $25/hr. - $30/hr. ($48,750 - $58,500) ESSENTIAL DUTIES AND RESPONSIBILITIES: - Administer and implement the grant workflow, ensuring timely tracking of application status, funding decisions, expenditures, and reporting requirements. - Collaborate cross-functionally, including with project owners and leads, to support the establishment of grant timelines, to document requirements, and to develop custom application questions, scoring criteria, and reporting requirements. - Build-out the application in a grants technology system, opening and closing applications on schedule, with smooth workflow progression from application submission to award notification, award payment, and reporting. - Coordinate a clear and timely communications plan for grant milestones, including email notifications, portal updates, and other communication platforms. - Serve as a system administrator for the grants technology system, including initial troubleshooting of technical issues. - Ensure all grant information is entered accurately and remains up to date. - Facilitate the collection of required financial documents from grantees and coordinate execution of grant agreements. - Coordinate with Finance to ensure timely and accurate disbursement of awards. - Track entire grant workflow in a project management software (Asana). - Through our centralized HelpScout ticketing system, respond to questions and resolve issues for both NAMI National staff and for grant applicants. - Other duties as assigned. MINIMUM QUALIFICATIONS: - Demonstrated professional experience, preferably 1-2 years in grants administration, project coordination, or nonprofit operations. - Strong organizational and time-management skills with the ability to manage multiple deadlines. Proven ability to prioritize effectively and adapt to changing priorities. - Excellent communication skills, with the ability to serve as a contact for internal and external stakeholders. - Familiarity with grant management software (OpenWater) preferred. - Basic understanding of financial principles and grant budgeting preferred. - Detail-oriented with a commitment to data accuracy. - Ability to troubleshoot technical challenges and coordinate with technology support. - Ability to handle sensitive information with discretion. - Proactive and intellectually curious. - Resourceful and eager to learn new skills and adapt to evolving technologies and responsibilities. - Enthusiasm for NAMI's mental health mission. - Bachelor's Degree preferred - Must pass background check Your salary is only one component of the total compensation package. NAMI offers a range of standard and unique benefits that are reviewed annually: - Generous and comprehensive Health, Dental, and Vision Plans - Paid Time Off: Vacation, Personal, and Sick Leave - Paid Parental Leave - 403(b) retirement plan - Flexible Spending Accounts for health care, dependent care and commuter expenses - Life Insurance and Disability coverage paid by NAMI - Flexible Work and Telework programs - Professional Development Reimbursement program - A variety of wellness offerings to support team members - Employee Referral Program - The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.