Department: 38590 API Central Fill - Retail Pharmacy Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F 8AM-6PM. This position will support the ENDO team. Training is completed onsite in Menomonee Falls. After that, they will be 100% remote. RPh will be conducting phone consults, assisting techs, will need to be comfortable with working in different systems. Pay Range $54.90 - $82.35 Major Responsibilities: Oversees pharmaceutical care, including retrieving and evaluating biomedical literature and designing medication therapy regimens Uses effective patient education techniques to provide counseling to patients and caregivers, including information on medication therapy, adverse effects, compliance, appropriate use, handling, and medication administration Designs, recommends, monitors, and evaluates patient specific pharmacotherapeutic regimens based on relevant biomedical literature. Implements recommendations effectively and utilizes policies and procedures and documents in the appropriate format.  Reviews and accurately interprets medication orders and prescriptions Participates in the management of medical emergencies when applicable  Actively supports department medication safety and quality improvement activities, including the reporting of events through appropriate channels Performs quality assurance and performance improvement of the medication use system as appropriate Collaborates with the healthcare team to manage formulary adherence and the medication-use process. Assists in the acquisition of non-formulary, compassionate use, and investigational medications.  Practices in compliance with organization’s policies and procedures, as well as local, state, and federal regulations Prepares, dispenses, and oversees the proper storage and handling of medications in accordance with best practice, policies and state and federal regulations  Serves as preceptor for pharmacy students, residents, and healthcare learners as assigned   Mentors, orients, trains, and assists with the performance evaluation of pharmacy teammates, residents, and students as assigned Directs and checks the accuracy of the work of pharmacy support team members in accordance with the organization’s policies and procedures to ensure safe and efficient workflows, service standards, and regulatory compliance Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: Licensed in the state(s) of practice or eligible for reciprocity required Immunization and non-vaccine injectable certification required based on area of practice Credentialing and privileging required based on area of practice Education Required: Bachelor’s or Doctorate degree in pharmacy from an ACPE-accredited school of pharmacy required, or an FPGEC certificate from NABP Experience Required: No experience required. Knowledge, Skills & Abilities Required: Maintains skills in area of practice Strong computer skills Excellent communication and organization skills Excellent presentation, facilitation, and training development skills Demonstrates decision making, team building, customer service, and conflict resolution skills Life support training courses may be required dependent on department discretion Physical Requirements and Working Conditions: Requires considerable walking, standing, pushing mobile cart of 50 pounds maximum and lifting 35 pounds of material without assistance Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity May be required to frequently stretch, bend, squat, or kneel to perform job Utilizes appropriate personal protective equipment (PPE) to minimize exposure to hazardous agents Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises Must be able to perform manipulative skills such as writing, typing, and data entry into the computer and automated dispensing machines Must have use of both hands, be able to see clearly and read small font such as that on unit-dose medication packages and syringes Must have functional speech, vision, and hearing Operates all equipment necessary to perform the job Exposed to normal office environment DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Bilingual Customer Retention Representative? American Income Life is looking for a Bilingual Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage. This is a remote / work-from-home position. We have full-time and part-time positions available with morning and evening shifts. What You Will Do: - Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options. - Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. - Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. - Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. - Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. - Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information. - Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. - Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards. ​ What You Can Bring: - Must be fully bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages. - High school diploma or equivalent. - Basic Microsoft Office Skills, including Word, Excel, and Outlook. - Minimum Typing speed of 30 wpm. - Experience in a call center environment preferred. - Some experience in insurance and/or sales is preferred. - Excellent verbal and written communication skills. - Ability to solve complex policyholder issues with a positive attitude. - Ability to work in a fast-paced environment and work well under pressure. - Knowledge of life and/or health insurance terminology preferred. Applicable To All Employees of Globe Life Family of Companies: - Reliable and predictable attendance of your assigned shift. - Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life: - Competitive compensation designed to reflect your expertise and contribution. - Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. - Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. - Paid holidays and time off to support a healthy work-life balance. - Parental leave to help our employees welcome their new additions. - Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. - Company-paid counseling for assistance with mental health, stress management, and work-life balance. - Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. - Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

Role Description Medcor is looking to hire full-time bilingual Spanish-speaking Registered Nurses for our remote 24/7 Occupational Health triage call center! - The hours for this position include 8 to 10 hour shifts between 7:00am to 7:00pm CST. - Shifts could include 7:00am-5:00pm or 11:00am-07:00pm. - The start date for this triage class will be 04/27/2026. By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees. - Nurses must be able to talk on the phone for long periods while typing and navigating through various software applications simultaneously. - Nurses must visualize an injury while on the phone and clarify details about the injury while following our proprietary algorithms to guide the triage of the injured worker. Training for this role will last 5-6 weeks, with 2.5 weeks of classroom instruction and 2.5 weeks of precepting. - Training is held Monday through Friday, from 8a-4p CST. - The training schedule is non-negotiable, and all training must be successfully completed within a 6-week time frame. - Following training, you will transition to your permanent schedule between the hours of 7a and 7p CST with an every-other-weekend requirement and holiday rotation. - Changes to the permanent schedule are not allowed within the first 12 months of employment. A typical day in the life of a Medcor Triage RN: - Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment. - Document each call efficiently and accurately. - Monitor and track individual as well as call center goals, productivity metrics, and statistics. - Reflect all shift activities using the phone system and be responsible for personal schedule adherence. - Provide superior customer service to Medcor’s clients and employees. - Complete accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms. - Follow HIPAA Compliance Policies. Qualifications - Be bilingual, fluent in both the English and Spanish language. - Have a valid RN license and current BLS (CPR) certification. - Have strong technological skills as well as a typing speed of at least 30 WPM. - Have effective written, verbal, and interpersonal communication skills. - Be able to talk and/or hear. - Be able to work on a computer for long periods. - Have a private space in your home with 4 walls and a door for patient privacy. - Have access to high-speed internet (no satellite) within your primary residence. - Be able to receive and apply feedback. Requirements - Be able to handle a high volume of consecutive calls. - Work a major U.S. holiday rotation. - Work every other weekend. - Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers. - Specific vision abilities required by this job include close vision for computers and written work with the ability to adjust focus. Benefits - Paid time off. - Health and dental insurance. - 401K with match. - Education reimbursement. - Potential for retention and performance incentives. Company Description At Medcor, we’re passionate about caring for our advocates as much as you are passionate about caring for your patients! Join our team and receive the support you need to be successful in your practice and to focus on your patients. - Stability! We’ve been around since 1984. - Opportunities galore! Medcor has a lot more to offer than just this job. - Training! We believe in it and we’ll train and support you to be the best you can be. - We have an open-door policy. Do you have something to say? Speak your mind!

• Management of a portfolio of client relationships • Reviewing and approving net asset valuations performed by fund accountants prior to release to clients and investors, which includes: • Reviewing capital activity such as capital calls & distributions • Reviewing the general ledger • Reviewing cash activity and cash reconciliations • Reviewing income and expenses, including management and performance fees and ensuring they are accrued for and are in accordance with relevant accounting standards • Reviewing Investor Statements and contract notes • Reviewing pricing information provided by clients for Level 3 investments • Reviewing financial statements • Managing year-end audits/tax reporting with clients’ and independent auditors and ensuring fieldwork is completed on schedule • Actively manages staff’s time and workload effectively ensuring both internal and external deadlines are met • Ability to manage their own time and workload effectively to ensure both internal and external deadlines are met • Actively manages client request’s and ensures staff are responding to queries in a timely and professional manner • Ability to prioritize multiple client requests and determine which require escalating to Senior Management • Coordinates with all relevant teams internally (e.g. Compliance, Investor Services) to ensure processes and workflows are aligned to meet client needs • Ensuring all processes and output are consistent with Pinnacle’s policies and procedures and that Pinnacle’s control environment is maintained • Identifies and implements solutions to improve processes, communication, efficiency, workflow, etc. • Provides technical accounting/industry knowledge to clients • Provides ample time to coach, develop and train junior staff • Perform performance appraisals for staff and aid in their ongoing development and goal setting