Role Description The Onboarding Specialist will be responsible for creating corporate accounts, conducting onboarding sessions, and ensuring the smooth adaptation of new hires into the company culture and workflows. This role requires strong communication and organizational skills to help employees feel supported and confident as they begin their journey with the company. Key Responsibilities - Create corporate accounts for new hires and ensure access to all necessary systems and tools. - Plan and conduct comprehensive onboarding sessions virtually, introducing company policies, culture, and expectations. - Coordinate with various departments to ensure new hires have the necessary equipment, tools, and resources from day one. - Provide support and guidance throughout the adaptation period, addressing questions and concerns promptly. - Monitor the onboarding process and gather feedback to continuously improve the experience. - Maintain accurate onboarding records and documentation. - Collaborate with team leads and HR personnel to ensure a seamless transition for new employees. Qualifications - Preferred experience as an Onboarding Specialist, HR Coordinator, or in a similar role. - Excellent communication and interpersonal skills. - Strong organizational and problem-solving abilities. - Ability to manage multiple tasks simultaneously and meet deadlines. - Bachelor's degree in Human Resources, Business Administration, or a related field preferred. Benefits - Floating schedule allowing flexibility in work hours. - Part-time position suitable for work-life balance. - Fully remote work environment. - Opportunities for professional growth and development. - Collaborative and supportive team environment.

About the Role The Relo Metrics Onboarding & Education (O&E) team drives knowledge sharing, process optimization, product adoption, and scalable educational initiatives to empower our customers and internal teams. As an Onboarding & Education Associate, you will play a key supporting role in delivering on these goals — working behind the scenes to keep our onboarding operations, training content, and customer education programs running smoothly. This role is primarily operational and coordination-focused, working in close partnership with Senior Consultants and the broader Onboarding & Support team to ensure consistent, high-quality delivery across onboarding and enablement workflows. With growth and experience, this position can grow into a lead consultant and client-facing role. What You’ll Do • Assist in gathering and documenting client goals, onboarding requirements, and key success metrics in coordination with O&E Consultants, Customer Success, and Sales teams to ensure onboarding efforts are well-informed and consistent. • Support Consultants in managing onboarding timelines, helping to track milestones, maintain project documentation, coordinate scheduling, and flag potential delays to ensure on-time delivery of contractual commitments. • Assist in the upkeep, organization, and ongoing optimization of training and curriculum materials, ensuring content remains accurate, accessible, and aligned with product updates and customer needs. • Provide operational support to help deliver a consistent customer first-touch experience, contributing to the processes and tools that underpin platform adoption and long-term retention. • Assist in coordinating with internal teams — including Sales, Customer Success, and Product — to gather updates needed to keep training materials current, relevant, and aligned with evolving business goals. • Contribute to the build-out and ongoing maintenance of the Relo Certification program by helping to organize content, track learner progress, manage program logistics, and support delivery across onboarding and ever boarding stages. • Help introduce new training content and maintain existing materials, performing quality checks to ensure accuracy, consistency, and relevance across the full library of training resources and self-serve assets. • Support the tracking of training engagement and certification data, compiling structured reports and contributing to analysis that informs ongoing improvements to the enablement program. • Leverage AI tools and established technology platforms to improve the efficiency, consistency, and scalability of onboarding and educational workflows, supporting the team's ability to grow and serve an expanding customer base. Required Skill Sets • Detail-Oriented – strong organizational skills with the ability to manage multiple tasks, track content updates, and maintain accuracy across competing priorities. • Reliable – you consistently meet deadlines, show up on time, and deliver on your commitments. • Adaptable and Solutions-Focused – you are open to change and can adjust to shifting priorities or unexpected challenges, embracing new technologies and methodologies as they arise. • Collaborative – you thrive in team environments and communicate clearly and proactively with colleagues across functions. • Strong written and verbal communication skills. Qualifications • 1–2 years of relevant experience in a customer success, project coordination, content management, training support, or similar role. • Experience in or strong interest in a SaaS, data analytics, or technology-driven environment. • Strong organizational skills with the ability to manage multiple workstreams and track progress across projects. • High attention to detail with a willingness to take initiative and ownership of assigned tasks. • Comfortable working with data and using tools to track, compile, and report on outcomes. Bonus Qualifications • Familiarity with AI, LMS or other technology tools. • Knowledge of international sports and social media platforms. • Experience with knowledge management or project tools Join Us If you are detail-oriented, thrive in collaborative and fast-paced environments, and are eager to build your career in customer education and enablement, we encourage you to apply for the Onboarding and Education Associate position. Join us as we shape the future of onboarding programs and drive platform adoption and customer success at Relo Metrics. What's In It For You? At Relo Metrics, competitive base pay is a part of a total rewards package which also includes benefits and wellness. The reasonable estimated base pay range for this role is from $30-35 hourly. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions. The total rewards package offered also includes: - Medical, Dental & Vision Coverage (BUPA) - Short & Long Term Disability Coverage - Life & AD&D Coverage - EAP Program - Pension Scheme - Paid Public Holidays, Personal Leave & Global Volunteer Time Off - WFH Scheme - Global Wellness Reimbursement Note: This position offers the opportunity for remote work or 'work from home'. However, Relo Metrics is excited to only consider applicants residing in the local area listed in the job description for business needs including some or all of the following: client interaction, team interaction, timezone, etc.

About Grubhub At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. About The Opportunity Grubhub’s Corporate Accounts team empowers companies to master one of their most overlooked spend categories: food. We provide a centralized platform for everything from individual meals to large-scale catering, backed by reliable delivery and consolidated billing. As part of the Sales organization, the Onboarding team is responsible for driving rapid platform adoption and managing critical order triage for new accounts. As the Onboarding leader, you will be in a player / coach role. You will spend 50-75% of your time as a Player working directly with our highest value customers (10+ hours of customer calls / zooms per week). You will spend 25-50% of your time managing a small team and serving as the strategic architect of the client journey. We are building this function from the ground up and you will be responsible for designing journeys, metrics, processes and dashboards that create an effective onboarding flow. You will report directly to the Director of Sales and partner closely with Sales and Client Success leadership. The Impact You Will Make - Strategic Velocity: Own the reduction of "Time to First Order." Develop and refine program-specific success metrics (e.g., 80% activation by Day 21). - Team Leadership & Coaching: Manage a team of 2+ Onboarding Associates, providing performance coaching and career development. - Cross-Functional Optimization: Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction. - Upsell Integration: Design and implement strategies to embed expansion goals into the onboarding phase, turning the first order moment into a growth engine that provides more value to customers. - Best Practice Governance: Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models. What You Bring to the Table - 8+ years of professional experience in B2B tech Onboarding or Implementation roles - Team Lead or People Leadership experience - Experience building from 0 to 1 without a proven playbook - Strong commercial acumen with the ability to recognize and unlock incremental client spend - Passion for talking with customers to resolve their problems - Passion to partner with Sales and cross-functional teams to optimize the client journey - You don't wait for instructions; you are a self-starter who proactively researches best practices and creative solutions to shave hours off the onboarding timeline - Comfort navigating high stress situations and experiencing de-escalating client complaints - Strong organizational skills and attention to detail - Requires technical competence and an aptitude for learning new systems - Proficiency with Salesforce, Churnzero, and Pendo is a plus As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role. #LI-Hybrid #LI-Remote We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below. New York: $88,000- $110,000 ($110,000- $137,500 OTE) Illinois: $80,000- $100,000 ($100,000 - $125,000 OTE) Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  A Final Note At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you. We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.

Client Onboarding and Support Associate Location - USA Role and responsibilities ·      First Point of Contact for Live Clients: o  Act as the primary point of contact for live clients, addressing any queries or issues promptly and effectively. o  Provide exceptional customer service and support to maintain strong client relationships and ensure satisfaction. ·      Onboarding Request and Setups: o  Manage the creation of onboarding requests and setups for new clients, ensuring all necessary documentation and processes are completed accurately and efficiently. o  Coordinate with internal teams to facilitate the onboarding process and ensure timely setup of products and services. ·      Operational Coordination for Products and Services Setup: o  Coordinate operational activities for the setup of products and services, ensuring that clients are " test ready" for seamless testing and integration. o  Collaborate with cross-functional teams to address any operational challenges and streamline the setup process. ·      Warranty Support (cross business and functions) o  Provide warranty support to new production clients, addressing any issues or concerns that arise after implementation. o  Work closely with technical teams to troubleshoot and resolve technical issues, ensuring minimal disruption to client operations. ·      Client Communication and Relationship Management: o  Maintain regular communication with clients to ensure their needs are met and expectations are exceeded. o  Build and nurture strong relationships with clients, serving as a trusted advisor and advocate for their success. Qualifications & Experience ·      Bachelor’s degree in business, IT, or a related field. ·      Minimum of 2 years’ experience in client onboarding, customer support, or a similar role within the banking or financial services industry. ·      Must have knowledge of MTLS and TLS certificates ·      Familiarity with tools such as ServiceNow, Postman, Splunk, and Apigee is preferred. ·      Excellent communication and interpersonal skills with the ability to effectively engage with both clients and internal teams. ·      Understanding of banking products, services, and operational processes related to client onboarding and support. ·      Excellent organizational and time management abilities, with a strong attention to detail. ·      Problem-solving mindset and the ability to thrive in a fast-paced, dynamic environment.