Client Onboarding and Support Associate Location - USA Role and responsibilities ·      First Point of Contact for Live Clients: o  Act as the primary point of contact for live clients, addressing any queries or issues promptly and effectively. o  Provide exceptional customer service and support to maintain strong client relationships and ensure satisfaction. ·      Onboarding Request and Setups: o  Manage the creation of onboarding requests and setups for new clients, ensuring all necessary documentation and processes are completed accurately and efficiently. o  Coordinate with internal teams to facilitate the onboarding process and ensure timely setup of products and services. ·      Operational Coordination for Products and Services Setup: o  Coordinate operational activities for the setup of products and services, ensuring that clients are " test ready" for seamless testing and integration. o  Collaborate with cross-functional teams to address any operational challenges and streamline the setup process. ·      Warranty Support (cross business and functions) o  Provide warranty support to new production clients, addressing any issues or concerns that arise after implementation. o  Work closely with technical teams to troubleshoot and resolve technical issues, ensuring minimal disruption to client operations. ·      Client Communication and Relationship Management: o  Maintain regular communication with clients to ensure their needs are met and expectations are exceeded. o  Build and nurture strong relationships with clients, serving as a trusted advisor and advocate for their success. Qualifications & Experience ·      Bachelor’s degree in business, IT, or a related field. ·      Minimum of 2 years’ experience in client onboarding, customer support, or a similar role within the banking or financial services industry. ·      Must have knowledge of MTLS and TLS certificates ·      Familiarity with tools such as ServiceNow, Postman, Splunk, and Apigee is preferred. ·      Excellent communication and interpersonal skills with the ability to effectively engage with both clients and internal teams. ·      Understanding of banking products, services, and operational processes related to client onboarding and support. ·      Excellent organizational and time management abilities, with a strong attention to detail. ·      Problem-solving mindset and the ability to thrive in a fast-paced, dynamic environment.

• Deliver proactive coding education through newsletters, scorecards, and presentations • Lead onboarding and compliance training for all employed Physicians/APPs, including Locum Tenens, residents, and students • Provide individualized documentation feedback by reviewing new clinician records and conducting spot checks • Serve as the primary contact for coding inquiries, coordinating with internal teams to resolve complex issues • Monitor Epic work queues (charge review, follow-up, claim edit) to ensure timely and accurate charge submissions • Collaborate across departments—including CMOs, Clinical Informatics, Risk Adjustment, and Population Health • Participate in specialty and department meetings, identifying trends and delivering targeted education • Refine Epic documentation tools, including templates, order entries, diagnosis lists, and SmartSets/SmartPhrases • Ensure compliance with regulatory standards, including Medicare, Medicaid • Promote a culture of ethical coding and continuous improvement

Remote Customer Onboarding Consultant About This Role: BuzzTechMedia is a digital solutions company helping businesses and professionals work more efficiently through high-quality virtual assistance and digital support services. We are seeking client-focused Customer Onboarding Consultants to join our growing sales team. You’ll serve as trusted point of contact during onboarding - setting expectations, coordinating next steps, and ensuring each client is satisfied with the value of our services. Key Responsibilities: - Welcome new clients and guide them through the onboarding process - Conduct virtual onboarding calls to understand client needs, goals, and workflows - Coordinate with internal teams to ensure accurate setup and timely service - Track onboarding progress and maintain detailed records in CRM systems - Address questions or concerns and escalate issues when needed - Ensure a smooth transition from onboarding to ongoing account support What We’re Looking For: - Experience in customer onboarding, client services, or sales is preferred but not required - Strong communication and relationship-building skills - Highly organized with excellent follow-up and attention to detail - Comfortable working in a fully remote, fast-paced environment - Tech-savvy with the ability to learn new tools and processes quickly - Professional, positive, and solution-oriented mindset What We Offer: - Competitive base salary plus performance-based bonuses - Benefits including medical, dental, 401(k), and paid time off - Fully remote position with structured support - Fully remote position with structured support - Collaborative and growth-oriented team culture

Job DetailsPosition Type: Full TimeTitle of Position: Customer Onboarding Specialist Organizational Relationship: Reports to Manager, Onboarding Job Family: Customer Success Managerial Responsibilities: None Classification: Non-Exempt / Full-Time Location Considerations: Strong preference for candidates residing in Georgia, Utah, or Indiana Location: #LI-Remote GENERAL SUMMARY: The Customer Onboarding Specialist (COS) combines the responsibilities of customer training and onboarding to deliver a seamless, value-driven experience for new Vyne Dental customers. This role ensures customers are empowered to maximize their business outcomes through personalized onboarding and comprehensive training. The COS acts as the customer’s advocate during the onboarding journey, fostering excitement, loyalty, and satisfaction while identifying expansion opportunities and reducing churn. The ultimate goal is to create advocates for Vyne Dental by ensuring customers achieve their desired outcomes and successfully adopt our solutions. DUTIES & RESPONSIBILITIES: Seamless Onboarding Coordination: Oversee the customer’s onboarding journey from sales handoff to successful implementation. Ensure a smooth and timely transition from the Sales Team, establishing a clear vision for success. Act as an accountability partner, guiding customers to adopt our solutions effectively. Facilitate a successful transition to the Customer Success Team, verifying that customer goals and outcomes have been met. Tailored Training Delivery: Conduct customized training sessions that address the unique needs of each customer. Clearly communicate the features, benefits, and best practices for using Vyne Dental products. Create engaging learning environments that instill excitement and confidence in customers. Customer Relationship Management: Maintain regular check-ins with customers to track progress and address any concerns. Serve as the primary point of contact for escalations, resolving issues independently whenever possible. Collaborate with cross-functional teams to swiftly remove roadblocks and ensure customer satisfaction. Product Knowledge and Advocacy: Continuously enhance your knowledge of Vyne Dental products, industry trends, and best practices. Confidently convey the value propositions of our solutions to customers, demonstrating how they address specific pain points. Identify and leverage expansion opportunities during onboarding and training. Feedback and Process Improvement: Collect and relay customer feedback to relevant teams to improve products, services, and overall customer experience. Contribute to developing and refining onboarding and training processes to enhance efficiency and customer outcomes Other duties as assigned PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. SECURITY ROLE / RESPONSIBILITY: Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes. Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications. QualificationsEDUCATION, KNOWLEDGE, SKILLS & ABILITIES: High School or equivalent experience A minimum of 3+ years of relevant experience SaaS customer support and/or dental office experience is desired Ability to communicate confidently and assertively Comfortable learning new technologies and software systems Communication: Assertive and clear verbal and written communication skills to effectively engage with customers. Systems & Domain Knowledge: Proficiency in using systems to manage customer onboarding and training processes efficiently. Product Expertise: In-depth understanding of Vyne Dental products and their benefits, with the ability to confidently convey their value. Organization: Exceptional organizational skills to manage multiple customers and maintain a structured calendar and task list. Customer Focus: Strong ability to address customer concerns and objections while fostering positive relationships. Team Collaboration: A team-first mindset with a commitment to collective success and a willingness to work collaboratively across departments. Desired Outcomes: Foster excitement and confidence in customers during onboarding and training. Reduce customer churn and create opportunities for account expansion. Lay the foundation for customers to become advocates for Vyne Dental. Ensure customers achieve their desired outcomes efficiently, enhancing their overall satisfaction. Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.