About Grubhub At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. About The Opportunity Grubhub’s Corporate Accounts team empowers companies to master one of their most overlooked spend categories: food. We provide a centralized platform for everything from individual meals to large-scale catering, backed by reliable delivery and consolidated billing. As part of the Sales organization, the Onboarding team is responsible for driving rapid platform adoption and managing critical order triage for new accounts. As the Onboarding leader, you will be in a player / coach role. You will spend 50-75% of your time as a Player working directly with our highest value customers (10+ hours of customer calls / zooms per week). You will spend 25-50% of your time managing a small team and serving as the strategic architect of the client journey. We are building this function from the ground up and you will be responsible for designing journeys, metrics, processes and dashboards that create an effective onboarding flow. You will report directly to the Director of Sales and partner closely with Sales and Client Success leadership. The Impact You Will Make - Strategic Velocity: Own the reduction of "Time to First Order." Develop and refine program-specific success metrics (e.g., 80% activation by Day 21). - Team Leadership & Coaching: Manage a team of 2+ Onboarding Associates, providing performance coaching and career development. - Cross-Functional Optimization: Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction. - Upsell Integration: Design and implement strategies to embed expansion goals into the onboarding phase, turning the first order moment into a growth engine that provides more value to customers. - Best Practice Governance: Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models. What You Bring to the Table - 8+ years of professional experience in B2B tech Onboarding or Implementation roles - Team Lead or People Leadership experience - Experience building from 0 to 1 without a proven playbook - Strong commercial acumen with the ability to recognize and unlock incremental client spend - Passion for talking with customers to resolve their problems - Passion to partner with Sales and cross-functional teams to optimize the client journey - You don't wait for instructions; you are a self-starter who proactively researches best practices and creative solutions to shave hours off the onboarding timeline - Comfort navigating high stress situations and experiencing de-escalating client complaints - Strong organizational skills and attention to detail - Requires technical competence and an aptitude for learning new systems - Proficiency with Salesforce, Churnzero, and Pendo is a plus As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role. #LI-Hybrid #LI-Remote We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below. New York: $88,000- $110,000 ($110,000- $137,500 OTE) Illinois: $80,000- $100,000 ($100,000 - $125,000 OTE) Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  A Final Note At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you. We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.

Client Onboarding and Support Associate Location - USA Role and responsibilities ·      First Point of Contact for Live Clients: o  Act as the primary point of contact for live clients, addressing any queries or issues promptly and effectively. o  Provide exceptional customer service and support to maintain strong client relationships and ensure satisfaction. ·      Onboarding Request and Setups: o  Manage the creation of onboarding requests and setups for new clients, ensuring all necessary documentation and processes are completed accurately and efficiently. o  Coordinate with internal teams to facilitate the onboarding process and ensure timely setup of products and services. ·      Operational Coordination for Products and Services Setup: o  Coordinate operational activities for the setup of products and services, ensuring that clients are " test ready" for seamless testing and integration. o  Collaborate with cross-functional teams to address any operational challenges and streamline the setup process. ·      Warranty Support (cross business and functions) o  Provide warranty support to new production clients, addressing any issues or concerns that arise after implementation. o  Work closely with technical teams to troubleshoot and resolve technical issues, ensuring minimal disruption to client operations. ·      Client Communication and Relationship Management: o  Maintain regular communication with clients to ensure their needs are met and expectations are exceeded. o  Build and nurture strong relationships with clients, serving as a trusted advisor and advocate for their success. Qualifications & Experience ·      Bachelor’s degree in business, IT, or a related field. ·      Minimum of 2 years’ experience in client onboarding, customer support, or a similar role within the banking or financial services industry. ·      Must have knowledge of MTLS and TLS certificates ·      Familiarity with tools such as ServiceNow, Postman, Splunk, and Apigee is preferred. ·      Excellent communication and interpersonal skills with the ability to effectively engage with both clients and internal teams. ·      Understanding of banking products, services, and operational processes related to client onboarding and support. ·      Excellent organizational and time management abilities, with a strong attention to detail. ·      Problem-solving mindset and the ability to thrive in a fast-paced, dynamic environment.

• Deliver proactive coding education through newsletters, scorecards, and presentations • Lead onboarding and compliance training for all employed Physicians/APPs, including Locum Tenens, residents, and students • Provide individualized documentation feedback by reviewing new clinician records and conducting spot checks • Serve as the primary contact for coding inquiries, coordinating with internal teams to resolve complex issues • Monitor Epic work queues (charge review, follow-up, claim edit) to ensure timely and accurate charge submissions • Collaborate across departments—including CMOs, Clinical Informatics, Risk Adjustment, and Population Health • Participate in specialty and department meetings, identifying trends and delivering targeted education • Refine Epic documentation tools, including templates, order entries, diagnosis lists, and SmartSets/SmartPhrases • Ensure compliance with regulatory standards, including Medicare, Medicaid • Promote a culture of ethical coding and continuous improvement

Remote Customer Onboarding Consultant About This Role: BuzzTechMedia is a digital solutions company helping businesses and professionals work more efficiently through high-quality virtual assistance and digital support services. We are seeking client-focused Customer Onboarding Consultants to join our growing sales team. You’ll serve as trusted point of contact during onboarding - setting expectations, coordinating next steps, and ensuring each client is satisfied with the value of our services. Key Responsibilities: - Welcome new clients and guide them through the onboarding process - Conduct virtual onboarding calls to understand client needs, goals, and workflows - Coordinate with internal teams to ensure accurate setup and timely service - Track onboarding progress and maintain detailed records in CRM systems - Address questions or concerns and escalate issues when needed - Ensure a smooth transition from onboarding to ongoing account support What We’re Looking For: - Experience in customer onboarding, client services, or sales is preferred but not required - Strong communication and relationship-building skills - Highly organized with excellent follow-up and attention to detail - Comfortable working in a fully remote, fast-paced environment - Tech-savvy with the ability to learn new tools and processes quickly - Professional, positive, and solution-oriented mindset What We Offer: - Competitive base salary plus performance-based bonuses - Benefits including medical, dental, 401(k), and paid time off - Fully remote position with structured support - Fully remote position with structured support - Collaborative and growth-oriented team culture